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Towards a model to measure the efficiency of inter-organizational knowledge transfer for tourism destinations Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-10 Hossein Raisi, Kourosh Esfandiar, Llandis Barratt-Pugh, Gregory Willson, Rodolfo Baggio
Tourism industry relies on destination-level knowledge transfer for innovation and competitiveness, yet slow adoption of knowledge management practices hinders the potential benefits. Academic studies on knowledge transfer and its efficiency are limited and very few have addressed this phenomenon at inter-organizational level particularly in a tourism destination context. We aim to address this gap
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Uses of tourism resources for educational and community development: A systematic literature review and lessons Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-10 Md Azmain Muhtasim Mir, Becky Shelley, Can-Seng Ooi
This article examines the current state of knowledge and gaps in existing research regarding the uses of tourism resources for regional children and young people's educational attainment and community development. Using a systematic literature review methodology, 21 English-language empirical research articles published between 2012 and 2021 were selected. The study points to areas for future research
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Sexism and workplace interpersonal mistreatment in hospitality and tourism industry: A critical systematic literature review Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-05 Emmanuel Kwame Opoku, Lakshman Wimalasena, Rafal Sitko
Given the extensive body of literature reporting gendered workplace interpersonal mistreatment (GWIM) in hospitality and tourism (H&T) research, there is a surprising lack of critical literature reviews exploring this issue. To address this absence, and contribute to existing debates, this paper critically explores gendered epistemological gaps in literature informing GWIM scholarship in H&T. Employing
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Digital tourism interpretation content quality: A comparison between AI-generated content and professional-generated content Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-05 Jiahua Jarrett Zhang, Ying Wendy Wang, Qian Ruan, Yang Yang
The emerging digital tourism interpretations give rise to a novel intermediary for delivering interpretation in the form of professional-generated content (PGC) or artificial intelligence-generated content (AIGC). The pressing inquiry is whether artificial intelligence can surpass professional interpreters in terms of interpretation content quality, and if so, which specific dimensions it excels in
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Uncovering the interconnectedness of tourism growth, green technological advancements and climate change in prominent Asian tourism destinations Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-04 Tafazal Kumail, Ante Mandić, Hui Li, Farah Sadiq
This study examines the relationship between tourism development, green technological innovation, and CO2 emissions in Asia's top tourist destinations from 1990 to 2022. It uses advanced statistical methods like CS-ARDL and Dumitrescu-Hurlin causality tests to explore the environmental impacts of tourism growth and technological change. Key findings reveal that while tourism and technological advancements
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Digital transformation paradigm involved in high-star hotels and budget hotels: Sensory and innovation diffusion perspective Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-03 Yizhe Yang, Keheng Xiang, Jinjin Zeng, Norman Au, Baozhen Han, Jiachen Li
This study used a multiple qualitative approach to analyze the differences among the internal logical frameworks of digital transformation in high-star and budget hotels. It integrated sensory marketing and innovation diffusion theories to refine and explore the paradigm of hotel digital transformation benefits. The study consists of two sub-studies. Study 1 found that senior managers determine the
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LGBTIQ-friendly scale in tourism businesses: Conceptualization, development and validation Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-02 Sónia Sousa-Silva, Ana Gueimonde-Canto, M. Isabel Diéguez-Castrillón
LGBTIQ-friendly in tourism businesses (LGBTIQ-FTB) encompass a wide range of formal and informal business practices, including internal decisions, market strategies, and societal engagement. However, the understanding of LGBTIQ-FTB has, thus far, remained fragmented and lacks a comprehensive perspective. This article theorizes LGBTIQ-FTB as a multidimensional construct and develops and validates a
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Social sustainability on European food festival websites: A multimodal discourse analysis Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-01 Anna Irimiás, Bence Csapody, Melinda Jászberényi
Food festival websites often showcase the commitment of events towards a socially relevant issue. However, it is challenging to communicate how events contribute to the well-being of communities. This paper analyses European food festival websites to explore to what extent events' social benefits are represented in their online communication. The research is based on a multimodal discourse concerned
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Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-29 Jiamin Peng, Zizhao Peng, Shaohui Lei, Lishan Xie
Academic research on ways to promote family consumers' happiness in technology-enabled service contexts is limited. Based on the value co-creation concept and emotional contagion theory, this study focuses on parent-child consumption and develops a theoretical model of the relationship between customer–robot interaction experience, family emotional bonding, customer happiness, and citizenship behavior
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Causes of group package tour member hassles (GPT-MHs): Scale development and validation Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-27 Tien-Ming Cheng, Wei-Hsiang Lien, Yu-Ling Chang
During group package tours, hassles may occur when group members are exposed to negative travel experiences. Therefore, this study utilized to establish the concepts and scales of GPT-MHs. For the qualitative aspect, 25 tour members who had previously participated in group package tours were interviewed in Study 1. We summarized six GPT-MH dimensions through content analysis: safety, the destination
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Imperialism, empowerment, and support for sustainable tourism: Can residents become empowered through an imperialistic tourism development model? Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-27 Edson Redy Moreira dos Santos, Luís Nobre Pereira, Patrícia Pinto, B. Bynum Boley, Manuel Alector Ribeiro
Resident empowerment is an effective tool that contributes to the sustainable development of tourism. However, in many low-income countries, tourism is usually implemented through an imperialist tourism development model, questioning the sector's true intentions for this type of development. Within this backdrop, this study aims to investigate how, under such conditions, residents' perception of imperialism
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Virtual tourism attributes in cultural heritage: Benefits and values Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-26 Zi-Yan Yin, An-Min Huang, Zi-Ye Huang
The rapid development of virtual tourism is an opportunity for cultural heritage sites. This study combines the means-end chain theory with the Kano model to explore cultural heritage sites' virtual tourism attributes, benefits, and values. We obtained 29 attributes, 23 benefits, and 14 values of virtual tourism, then discussed the hierarchical relationship among the attributes, benefits, and values
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Unlocking the power of feedback: Exploring customers' continued purchase intention of cause-related products in the hotel industry Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-25 Jiajing Hu, Yue Song, Xiaowei Xu, Jia Liang
This study addresses a gap in cause-related marketing (CRM) research in the hotel industry by highlighting the importance of feedback information in sustaining customer participation. Based on the information processing theory, this study investigates when and how hotels utilize feedback information as a strategic incentive to enhance customers' continued purchase intentions in CRM campaigns. Through
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Does grassroots judicial governance contribute to economic growth? A quasi-natural experiment based on the tourism circuit court Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-24 Min Wang, Liang Wang
The tourism circuit court is a grassroots law enforcement tool for tourist destinations in China. This article constructs a multi-period difference-in-differences (DID) model to examine the impact of tourism circuit courts on tourism economic growth. Our findings reveal an 8.22% increase in economic growth within cities that have established a tourism circuit court. Furthermore, we develop a theoretical
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Residents' perceived social sustainability of food tourism events Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-21 Elizabeth Agyeiwaah, Yuchen Zhao
Amid the need for inclusive growth and well-being in sustainable tourism, residents' social sustainability needs must be understood. Based on self-perception and social exchange theories, this study examines residents' perceptions of the social sustainability of food festival events. Focusing on an East-West culinary fusion festival in Macau, the Macau Food Festival, 460 residents are surveyed to ascertain
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Advance booking pricing strategies: A comparison of the pre- and post- Covid-19 situation in the cruise industry Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-05-28 Josep Maria Espinet-Rius, Ariadna Gassiot-Melian, Lluís Coromina
This article analyses advance booking pricing strategies in the cruise industry before and after Covid-19 was declared a pandemic. To provide a complete picture of the booking process, booking information for departures from the date of data collection up to two years in advance has been analysed. This resulted in an extensive database of more than 1.6 million cruise prices from February 2019 to March
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Ritual in tourism: Evolution, Progress, and future prospects Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-05-28 Huan Chen, Shaogui Xu, Rob Law, Mu Zhang
Ritual, although an old and traditional topic, has gained considerable popularity in the field of tourism studies. However, knowledge of rituals in tourism remains limited and conceptually underdeveloped. This research aims to provide a holistic understanding of rituals in tourism, describe the current research status, and identify gaps and future research directions. A systematic quantitative literature
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Does gender make a difference in heritage tourism experience? Searching for answers through multi-group analysis Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-05-14 Aliana Man Wai Leong, Shih-Shuo Yeh, Hung-Bin Chen, Chen-Lin Lee, Tzung-Cheng Huan
Recognizing the importance of understanding visitor behavior, this study examines the intricate connection between gender and heritage tourism. A comprehensive research model is proposed, linking various aspects of heritage tourism experiences, highlighting the positive influence of engaging with food, historical sites, and co-creation on place attachment, nostalgia, and satisfaction. Using purposive
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Harms of inconsistency: The impact of user-generated and marketing-generated photos on hotel booking intentions Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-04-29 Shan Zhang, Weifang Liu, Tingting Zhang, Wei Han, Yupeng Zhu
User-generated photos (UGPs) and marketer-generated photos (MGPs) play a crucial role in reducing uncertainty during hotel booking. However, inconsistencies between these two sources of information can lead to negative consequences. This study employs the elaboration likelihood model (ELM) and Cognitive Dissonance Theory to construct two paths through which inconsistent information from UGPs and MGPs
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Exploring the role of ethical experiences and psychological well-being in travel satisfaction: An animal welfare perspective in elephant-based tourism Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-04-27 SoJung Lee, Sukhwa Hong, Jewoo Kim, Zhenhao Mark Meng
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Solo traveler typology based on personal value: Incorporating cluster analysis into means-end chain Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-04-27 Zhiwei Zhang, Youling Zhang, Yongle Li, Zhengping Shen
In recent years, the number of solo travelers has been steadily increasing, attracting more attention from the tourism market. However, both the tourism industry and academia have limited understanding of this group. This paper aims to delve into the decision-making process of solo travelers and establish a typology of solo travelers based on personal values. This research combines cluster analysis
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Incivility: How tourists cope with relative deprivation Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-04-16 Li Pan, Wengu Ren, Ruizhe Fang
Tourist incivility exacerbates tension with locals, jeopardizes tourism sustainability, and tarnishes destination image, prompting investigations into its causes. Leveraging relative deprivation theory, this study examined how two types of relative deprivation influence tourist incivility via a pretest and three scenario-based experiments. Experiments 1a and 1b indicated that relative deprivation increased
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Social connections of tourism working holiday makers Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-04-09 Thanasis Spyriadis, Ashlie Went
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No care without justice: A normative ethical perspective of the employment of people with disabilities in hospitality businesses Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-04-04 Andrew Ngawenja Mzembe, Viachaslau Filimonau
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Using tourism intelligence and big data to explain flight searches for tourist destinations: The case of the Costa Blanca (Spain) Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-03-21 Jorge Pereira-Moliner, Mario Villar-García, José F. Molina-Azorín, Juan José Tarí, María D. López-Gamero, Eva M. Pertusa-Ortega
Tourism intelligence and big data can improve the strategic management of tourist destinations through analysis of the environment. This study aims to explain the flight searches from London and Manchester to the Costa Blanca using variables from big data sources: online hotel satisfaction levels, flight price, hotel price, and temperature. Data for three years (2019, 2020 and 2021) are analyzed and
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Co-creation of the tourist experience: A systematic assessment scale Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-03-21 Yitong Deng, Hoffer M. Lee, Timothy J. Lee, Sunghyup Sean Hyun
This study investigates the content of the co-creation of tourism experiences and measures the substance of those experiences. It lays the framework for future research by providing a systematic assessment scale for co-creative tourism experiences. The scale obtained from the research is constructed using information on the entertainment, immersion, achievement, novelty, authenticity, uniqueness, education
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The impact of destination-brand social media content on consumer online brand-related activities (COBRAs) Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-03-13 Fernando Oscar Grosso, Miguel Ángel Rodriguez-Molina, José Alberto Castañeda-Garcia
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Visitors' and non-visitors' destination food images: How do they vary in Egypt? Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-03-07 Mohamed E. Mohamed, Xinran Y. Lehto, Carl Behnke
Food image is increasingly recognized as a source of destination brand building; however, food image variations between different tourist groups are not well understood. Using projective techniques, this study captures the variation of food images among visitors and non-visitors to Egypt. Differences exist in four food image domains: food health and quality, food accessibility and dining places, food
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Female perceptions of gender-themed exhibitions: An expectation-confirmation model approach Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-03-02 Elizabeth Agyeiwaah, Zou Suyafei
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Illusive Inclusion: Destination-marketing, managing Gay Pride events and the problem with cosmopolitan inclusivity Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-02-28 Laura Dixon
As macro-level shifts in global capitalism push cities into increasing competition with one another, events play a vital role in tourism development. For locations seeking to differentiate themselves, ‘cosmopolitanism’, indicating a perceived openness towards cultural difference, has become key to contemporary destination marketing. Within this discourse, embracing LGBT+ communities has been successfully
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Influencing wine tourists' decision-making with VR: The impact of immersive experiences on their behavioural intentions Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-02-26 Nuno Sousa, Elisa Alén, Nieves Losada, Miguel Melo
Virtual Reality (VR) has proven to be an important contribution to tourists' decision-making regarding a destination. This fact can be determinant, especially when tourists face some social limitation or restriction that conditions their participation in tourism activities. Therefore, we aim to understand whether the possibility of experiencing immersive wine tourism activities can encourage future
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Smart destinations: A holistic view from researchers and managers to tourists and locals Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-02-19 Elena Cerdá-Mansilla, Iis Tussyadiah, Sara Campo, Natalia Rubio
This paper analyses and expands the concept of smart destination and its characteristics using stakeholder theory and the multiple perspectives of the various agents involved: managers, researchers, tourists, and locals. In adopting a holistic focus to conceptualise smart destinations, its review and analysis fill a current vacuum in the academic literature. The study also provides in-depth analysis
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A multiwave study on tourist well-being: The role of attention restoration, psychological-need and social-sharing satisfaction Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-02-18 Yulan Fan, IpKin Anthony Wong, Gongpeng Zhang, Zhiwei Lin, Lishan Wu
The objective of this research is to assess tourists' subjective and psychological well-being during and after their trips through a multiwave design. Drawing on self-determination theory (SDT) and attention restoration theory (ART), an integrated theoretical framework was proposed to examine the relationships among perceived attention restoration, social sharing satisfaction, psychological needs satisfaction
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Does a higher responder level generate more traveller reviews? The moderating role of managerial response content Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-02-10 Ziqiong Zhang, Zili Zhang, Hengyun Li, Yukuan Xu, Chengwei Lv
Online reviews represent a public good that users can consume for free. Thus, academics and practitioners have actively sought to identify ways to motivate users to write online reviews. As an effective channel linking hotels and travellers, managerial responses can enhance hotels' performance along with traveller review-writing engagement. However, the impact of responder level on future traveller
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How authenticity in events fosters social sustainability: Towards an authenticity ecosystem and implications for destination management Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-01-22 Truc H. Le, Margarida Abreu Novais, Charles Arcodia, Ralph Berchtenbreiter, Andreas Humpe, Nicole Nguyen
This study systematically and critically synthesises how the notion of authenticity has been addressed in the extant events literature to foster social sustainability in host destinations. Studies between 1996 and 2020 were systematically collected and analysed, revealing an observable emphasis on how authentic events can drive and improve social sustainability in destinations. By adopting a systems
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Product purchase or gift-giving? An investigation of different viewer-streamer interaction strategies in tourism live streaming Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-01-22 Shixuan Fu, Xiaojiang Zheng, Tingting Hou, Yunyi Yang
Building on the Uses and Gratification Theory (U>), a mixed-method approach was employed to investigate the influencing mechanisms of different viewer-streamer interactions on viewers' product purchase and gift-giving intentions. In study 1, we collected 331 valid questionnaires and examined the proposed quantitative model through SmartPLS 3.3.3. The quantitative findings from study 1 revealed the
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Estimating public preferences for thalassotherapy centers using a choice experiment Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-01-13 Gi-Young Chae, Chul-Yong Lee
The United Nations Sustainable Development Goals emphasize good health and well-being. Additionally, increasing life expectancy and the COVID-19 pandemic have led to greater interest in health. Responding to this crucial wave of change has necessitated protecting people's health and creating new industries at the national level. In Europe and Japan, marine healing has long been fostered as an industry
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The joint effect of online reviews and manager responses in driving company ratings Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-01-08 Nina Krey, Shuang Wu, Shih-Hui (Steven) Hsiao, Tony L.J. Lin
The current study extends the literature on firm-customer online relationship building by jointly assessing customers' opinions and firms' responses to understand their impact on firm ratings. This study implements text analytics and sentiment analysis on customer reviews and manager responses. Specifically, the impact of message sentiment (emotional versus rational) and textual characteristics of
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Behind the invisible walls: Understanding constraints on Muslim solo female travel Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-01-09 Mohammad Nematpour, Omid Oshriyeh, Mohammad Ghaffari
This study aims to investigate the challenges faced by solo-female travelers in Iranian societies and proposes measures to improve their experiences. To achieve this objective, a mixed-methods research design was employed in three phases. First, two-phased exploratory surveys were conducted to identify seven key constraints that affect the behavioral intentions of solo-female tourists, namely sociocultural
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Dining-out preferences of domestic tourists at a gastronomic destination: The major influence of localness in France Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-12-27 Anne-Marie Lebrun, Patrick Bouchet
This exploratory research examines the dining-out preferences of 346 domestic tourists at a gastronomic destination following the COVID-19 pandemic. A conceptual model based on five variables (four independent variables—neophilia, neolocalism, gastronomy knowledge, and sensory appeal—and one moderating: generation) that could influence tourists' preferences for elite, local, and familiar dining was
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Can host–tourist interaction pull the plug on tourist stereotypes? Exploring the power of emotional solidarity Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-12-22 Guoxiong Tan, Cathy H.C. Hsu
Multifaceted tourist stereotypes (i.e., general stereotypes towards tourists by residents) have only recently been conceptualised within a theoretical framework. Thus far, whether and how host–tourist interaction influences tourist stereotypes remain inconclusive. This study adopts an explanatory sequential mixed-methods design to examine the influencing mechanism of host–tourist interaction on tourist
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Tourism consumers' time estimation of virtual reality experience: Combining self-reporting and physiological measures Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-11-28 Xiaoting Huang, Xi Yu Leung, Shanshi Li, Zhenda Wei
An internal clock model was adopted to explore the mechanism whereby experiences of virtual reality influence tourism consumers' time estimation. A multidimensional virtual reality theater simulator was used to create virtual reality experiences for 172 participants. Self-reported and physiological data were collected to test the model. The results of the study revealed that focused attention, indicated
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Healing the mind and soul through meditation pilgrimage: Understanding recreation specialization, attention restoration, and emotion regulation Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-11-22 Aliana Man Wai Leong, Zhiwei (CJ) Lin, YiTing Zhou, IpKin Anthony Wong
Meditation has largely been associated with its religious connotation in the tourism literature. The present research steers away from that tradition to focus on meditative practices as a leisure activity. It addresses the literature void by conducting a survey study on meditation tourists who participated in a 7-day meditation excursion. Based on attention restoration theory and the two-factor theory
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Innovation for sustainability through co-creation by small and medium-sized tourism enterprises (SMEs): Socio-cultural sustainability benefits to rural destinations Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-11-22 Evelina Maziliauske
Small and medium-sized tourism enterprises (SMEs) are the dominant industry players in rural destinations. This study investigates how they can contribute to socio-cultural sustainability benefits of rural destination communities by engaging in co-creation in innovation for sustainability (IFS). The rural destinations of Vega and Røros were selected as qualitative empirical cases to investigate 14
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Exploring the influence of historical storytelling on cultural heritage tourists' value co-creation using tour guide interaction and authentic place as mediators Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-11-20 Aliana Man Wai Leong, Shih-Shuo Yeh, Yanqian Zhou, Chien-Wen Hung, Tzung-Cheng Huan
This study examines how storytelling contributes to co-creating tourists' experiences with tour guide interactions and authentic places, ultimately facilitating positive value co-creation and identifying specific generated values. This expansion of knowledge applies to cultural heritage tourism contexts. Purposive sampling and personal interviews were conducted at Macau International Airport, involving
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How does tourism memory affect revisit decisions? The mediating role of episodic future thinking Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-11-15 Zhiyue Zhao, Da Shi, Zixuan Huang, Xiyun Liu
Although scholars have explored how memorable tourism experiences affect tourists' behaviour, little research has considered the role of tourism memory from an autobiographical memory phenomenology perspective—particularly negative tourism memories. By combining the notion of mental time travel with the constructive episodic simulation hypothesis, this research proposes a theoretical framework describing
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The role of augmented reality for sustainable development: Evidence from cultural heritage tourism Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-11-01 Eleanor E. Cranmer, M.C. tom Dieck, Timothy Jung
Issues of sustainability have gained interest and priority, examining ways organisations can protect environmental and cultural heritage, whilst addressing stakeholders' needs. Research exploring the role of Augmented Reality (AR) for sustainable tourism development has been limited. This study adopts the Triple Bottom Line (TBL) framework, to explore how AR can improve tourism attraction sustainability
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Frontline employees' turnover intentions in tourism and hospitality sectors: A systematic literature review and research agenda Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-11-01 Cau Ngoc Nguyen, Giang Hoang, Tuan Trong Luu
Frontline employees play crucial roles in tourism and hospitality organizations because they work directly with the customers and represent the organization. However, the turnover rate among tourism and hospitality frontline employees was found to be higher than other groups of employees in the same sector. Therefore, detecting the factors that affect turnover intention among frontline employees is
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Rural tourism resource management strategies: A case study of two tourism villages in Bali Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-10-25 Putu Devi Rosalina, Karine Dupre, Ying Wang, I. Nyoman Darma Putra, Xin Jin
Rural tourism is prominent in promoting sustainable use of resources and is implemented in Indonesia through a tourism village program. Present study explores resource management strategies in two Balinese villages, providing new and comparative insights into the underrepresented high customary setting. Data were collected through multiple qualitative methods and analysed using thematic analysis. Findings
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Exploring cruise tourists' sentiment expression pattern from online reviews: An insight into market positioning Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-10-26 Xiaodong Sun, Xiulian Cao, Yui-yip Lau
The accumulation of information on online travel communities provides a useful reference for tourists and reflects tourists' positive or negative sentiments during the whole experience process. Using over 97,000 online reviews, including 172 cruise ships across 16 brands, the current study applies sentiment analysis to explore how tourists express their sentiments about elements and attributes of the
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How temporal contiguity cues influence tourists' purchase intentions: Regulatory focus and double-entry mental accounting perspectives Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-10-29 Lingyan Hu, Haiyang Su, Tong Wen
This study explores the impact of temporal contiguity cues on tourists' purchase intention through three experiments. The findings reveal that review valence can moderate the relationship between temporal contiguity cues and purchase intention, while regulatory focus can further moderate the moderating role of review valence, and double-entry mental accounting plays a mediating role. This study resolved
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One pie, many recipes: The role of artificial intelligence chatbots in influencing Malaysian solo traveler purchase intentions Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-10-25 Jennifer Yee-Shan Chang, Jun-Hwa Cheah, Xin-Jean Lim, Alastair M. Morrison
Artificial intelligence (AI) chatbots are pervasive in the travel industry and have significantly alleviated solo travelers' concerns in trip planning and booking. However, many existing AI chatbots have yet to meet the expectations of solo travelers, especially when they demand more personalized information to assist in travel decision-making. Based on complexity theory, this research examines the
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Do companies' risk perceptions affect investor confidence? Evidence from textual risk disclosure in the tourism industry Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-10-20 Yuyao Feng, Jianping Li, Xiaolei Sun, Guowen Li
Few studies have examined tourism risk perception from a company perspective, which can better reflect their real risk situation. Moreover, when companies' risk perception is captured, it can have an impact on investor confidence and lead to abnormal market volatility. Therefore, it is essential to investigate tourism companies' risk perceptions and their effect on investor confidence. For this purpose
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Four shades of Airbnb and its impact on locals: A spatiotemporal analysis of Airbnb, rent, housing prices, and gentrification Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-10-20 Seonjin Lee, Hany Kim
Despite the growing amount of tourism literature examining short-term rentals, few studies have examined their economic impact on locals. This study is unique in that it elucidates Airbnb listings' heterogeneity and reflects spatiotemporal effects in the analysis of their impact on locals. The study revealed that Airbnb has different impacts on local housing markets by their characteristics. Furthermore
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Fostering employee promotive voice in hospitality: The impact of responsible leadership Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-10-19 Osman Seray Özkan, Irene Huertas-Valdivia, Burcu Üzüm
Promotive voice refers to employees sharing novel ideas or suggestions aimed at improving the functioning of their work unit or organization. However, in many cases, employees reserve their contribution of constructive ideas for situations where they feel their contributions are acknowledged and appreciated by their managers. The manager's leadership style is therefore of utmost importance in fostering
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Assisting visitor path creation in experiential tourist attractions Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-10-04 Frederic Ponsignon, Mehdi Amiri-Aref, Renaud Lunardo, Tatiana Bouzdine-Chameeva
The question of how to design the visitor journey in experiential settings has received limited attention in the tourist movement literature. In two related studies conducted at a leading wine tourism museum, it was examined whether experiential attractions should provide assistance to visitors in creating their paths. Study 1, a field experiment, shows that providing assistance is beneficial to visitors
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Assessing the performance of corporate social responsibility (CSR): Impact range-performance analysis and impact-asymmetry analysis Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-09-06 Antony King Fung Wong, Seongseop (Sam) Kim, Seoki Lee, Munhyang Oh
This study assesses the multidimensionality of employee-perceived hotel corporate social responsibility (CSR) performance and its influences on three organizational attitudes and behavior. Impact range-performance analysis (IRPA) and impact-asymmetry analysis (IAA) were applied, using data from 410 hotel staff. A five-domain solution (financial, legal, ethical, social/philanthropic, and environmental)
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Perceived tourism authenticity on social media: The consistency of ethnic destination endorsers Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-09-04 Yani Dong, Yan Li, Hai-Yan Hua, Wei Li
This study explores how ethnic minority destination endorsers as social media influencers impact tourists' perception of authenticity and destination image. It sets up a structural model between endorser consistency, tourists' perceived authenticity, destination image, and tourist satisfaction. Using textual analysis, questionnaires, and semi-structured interviews, four studies were conducted to analyse
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The impact of pluralistic values on postmodern tourists' behavioural intention towards renovated heritage sites Tour. Manag. Perspect. (IF 7.3) Pub Date : 2023-08-30 Shan Wang, Ivan Ka Wai Lai, Jose Weng Chou Wong
Referring to the value-attitude-behaviour model, perceived pluralistic values may be abstract cognition that influences postmodern tourists to continue to visit renovated heritage sites. However, there is a lack of studies on the pluralistic values of postmodern tourists. Thus, the dimensions of pluralistic values are unclear. This study first conducted personal interviews with 27 postmodern tourists