Online travel platforms not only help guests make booking decisions by providing online reviews but also serve as interaction channels between them and hotel managers. However, excessive reviews lead to information overload, thus challenging hotel managers in identifying valuable reviews and crafting personalized responses, ultimately preventing them from effectively interacting with guests. Using

The demand for public transportation is influenced by various factors daily, creating significant challenges for managing the fleet. This study aims to examine the demand for bus fleets in Mashhad, Iran, under different weather conditions and special events. Big data from 13 municipal districts collected via smart cards during the one-year period spanning from November 1, 2021, to December 1, 2022

In the rapidly expanding sharing economy, peer-to-peer (P2P) accommodations have gained significant popularity, yet the influence of spatial dynamics on guest decision-making remains underexplored. This study examines how the presence of hosts in private and public spaces within promotional materials affects booking intentions for P2P accommodations. Grounded in human territoriality and psychological

Though the strength of mixed method design has been increasingly recognized, the considerable potential of mixed methods to advance tourism and hospitality knowledge theoretically and practically, has not been fully explored. This research provides a systematic review of mixed methods by examining 328 papers published in ABS 4-star and 3-star tourism and hospitality journals from 2015 to 2024. The

Large Language Models have attracted global attention due to their capabilities in understanding, knowledge synthesis, and generating contextually relevant responses, mimicking certain aspects of human reasoning. Although LLMs have demonstrated feasibility in performing autonomous driving tasks in simulated and real-world environments, little is known about their safety and ethical decision-making

The adoption of Generative Artificial Intelligence (GAI) in tourism is expanding, yet significant generational differences remain in its acceptance for travel planning and decision-making. This study, drawing on the theoretical lens of innovation resistance and generation theory, examines how generational attitudes toward technology shape perceptions of barriers to GAI adoption in tourism experiences

Work-related transportation incidents significantly impact urban mobility and productivity. These incidents include traffic crashes, collisions between vehicles, and falls that occurred during commuting or work-related transportation (e.g., falling while getting off a bus during the morning commute or while riding a bicycle for work). This study analyzes a decade of work-related transportation incident

The objective of this explanatory mixed method study was to examine the factors contributing to make a destination perform successfully. The quantitative phase was represented by a survey of 624 tourists, conducted in the Italian city of Naples. Structural Equation Modeling (SEM) was employed to determine a prioritization of attributes. The qualitative phase involved an analysis of user-generated content

Cultural economy includes the exploitation of cultural venues and facilities, as well as aspects related to human capital and education. Given the increasing centrality of the cultural sector, accessibility to its opportunities is considered crucial for the success of any European city. According to the Trans-European Transport Network policy, High-Speed Rail (HSR) will be the backbone of several multimodal

This research explores new marketing practices within the metaverse, focusing on components and strategies that create immersive experiences. It examines the relationship between the metaverse and immersive experiences alongside Sustainable Development Goals (SDGs) and Environmental, Social, and Governance (ESG) principles, leading to the development of the ‘Metaverse Tourism Marketing Ecosystem’ (MTME)

Timing is powerful in the effectiveness of promotion. This study draws on the dual processing theory to analyze how promotion types influence tourists' visit intentions to a destination from the perspective of temporal landmarks using eye tracking, a field study, and online experiments. Results suggest that matching price discount promotions with start temporal landmarks and freebie promotions with

Electric scooter (e-scooter) sharing services are being increasingly looked at as an eco-friendly and efficient micromobility option within cities, which aid in traveling short distances. However, research in this area is scant, especially in terms of its usage in large urban cities. This study explores the practical applications including usage of shared e-scooters in Seoul, the largest city in South

This study explores and validates the psychological mechanisms that drive customers' restaurant waiting intentions and associated consumption intentions. The study then investigates how different queuing settings (physical vs. virtual) influence this psychological process. The findings suggest that when faced with a wait, customers develop a perception of waiting equity, shaped by a cost-benefit analysis

Emerging evidence of the impact of algorithmic HRM (AHRM) indicates the positive implications of immersive technologies like artificial intelligence (AI) and algorithmic management on an organization’s socio-technical systems, stimulating the need to explore its adverse effects on the workforce and organizations in particular in hospitality industries. One such under-researched topic is stress well-being

While there is near unanimous agreement that for tourism to be considered sustainable, residents need to be empowered, few researchers have asked residents which dimensions of empowerment should be prioritized. This research seeks to fill this gap and give residents a voice in sharing their empowerment priorities by conducting an Importance Performance Analysis using the Resident Empowerment through

Promoting pro-environmental behavior among hotel consumers is an effective strategy for implementing sustainable management practices. This study developed and validated a conceptual model to examine how goal priming influences consumers' pro-environmental behavior. The proposed hypotheses were tested through four experiments. The findings demonstrate that priming environmental goal significantly enhances

Considering the important role of human elements in travel photographs, this study adopts three experiments to examine how the interaction between landscape type (cultural vs. natural) and human element type (locals vs. tourists) influences viewers’ intentions to visit a destination. Studies 1 and 2 reveal that cultural landscapes featuring locals and natural landscapes featuring tourists generate

Friendship is a fundamental pillar of human existence, shaping both personal and professional lives. While extensive research has highlighted these benefits across various industries, their implications within the hospitality sector remain unexamined. Furthermore, existing studies are fragmented and lack theoretical coherence and continuity, which limits their applicability for scholars and practitioners

Emotional experience forms the core of the tourism experience, with visual and auditory senses serving as primary channels for such experiences. Despite their significance as key audio-visual stimuli, the impact of linguistic landscapes on visual attention and tourist emotions remains underexplored. Experiment 1, utilizing on-site video footage of cultural districts and eye-tracking technology, revealed

This study offers an in-depth assessment of Corporate Social Responsibility (CSR) discourses on social media, focusing on tourism and entrepreneurship. The CSR landscape on the X platform is conceptualized as a complex adaptive system. Using a bipartite undirected network of tweets/posts and associated terms/concepts, the global CSR discourse on entrepreneurship and tourism is mapped over 14 years

Perceived overqualification is more common than ever among hospitality employees due to workforce shifts and characteristics of hospitality jobs. While previous research suggests that perceived overqualification leads to person-job fit directly, we argue that how employees cope with perceived overqualification can largely influence their perceptions of person-job fit. Drawing on the transaction theory

Without a standardized scale, evaluating different sport destinations and identifying contexts for improvement or growth becomes challenging. This hinders the ability of researchers and policymakers to make informed decisions and implement effective strategies for developing and promoting destinations. As far as we know, no such scale is currently available. To bridge this gap, we use a rigorous multi-step

Understanding the impact of hosting events on residents' wellbeing is essential, as it can influence community living standards and overall life satisfaction. Previous research has largely relied on subjective and self-reported data to assess the wellbeing of residents. This study enhances the event tourism literature by applying Core-Periphery Structure (C/PS) theory to assess the long-term impact

In recent years, sites with unique culture and heritage have become particularly popular tourist destinations. This study conducted an online survey with tourists who had visited the Emperor Qinshihuang's Mausoleum Site Museum and aimed to explore how travel motivations and perceived authenticity influence their intention to visit heritage sites. This study utilizes structural equation modeling (SEM)

This study explores the intricate relationship between sustainable hospitality consumption value (SHCV), green brand perceptions, and behavioral intentions. Through a quantitative research approach, 918 useable responses from customers of sustainable hospitality companies were analyzed. The findings indicate that social, emotional, and epistemic values significantly enhance customers' perceptions of

As cultural heritage attractions continue to draw significant interest from tourists, commercialization of such tourist experiences is increasingly becoming a critical phenomenon shaping the tourism industry. However, little research has explored the impact of commercialization from the tourists' perspective. This research investigates how commercialization influences the cultural heritage tourism

This conceptual paper explores the theoretical relationship between existential givens and wine tourism to deepen the knowledge of uniquely human aspects of consumption while introducing new possibilities for wine tourism. Drawing on existential philosophy and tourism research, we propose the framework that links the four existential concerns—inevitability of death, meaninglessness, alienation, and

The application of service robots has been reshaping service practices and experiences in the hospitality and tourism industry. It is common for robots to be assigned human-specific characteristics (either humanlike or non-humanlike) and gender-specific traits (either feminine or masculine). Three experimental studies were conducted to explore how robot human-likeness and robot gender influence customers’

Although tourism research has examined the reasons why people have life-changing motivations related to traveling, destination managers still lack clarity on their effects on tourists' intentions and behaviors. In response to this question, the authors investigate one of these life-changing motives: the fresh start mindset. This investigation employs a multimethod approach to examine its antecedents

Sustainability efforts are often examined at a firm or organizational level, however, examining multiple organizations under a broader destination level provides insight into how organizations interact within an institutional field. Undertaking a qualitative approach of multi-stakeholder interviews and content analysis, this study used institutional theory to determine which pressures have affected

Tourists' photo editing behavior has increasingly become an integral part in their travel activities, yet it has received limited research attention. This study aims to examine the impact of photo editing on tourists' experience evaluation and memorability, as well as the underlying mechanism of emotional arousal and the moderating effect of photo sharing on social media. This study employed one pre-study

Rapid technical advances have spurred the potential of generative artificial intelligence (GenAI) in various business settings. However, the tourism industry is in the early stages of understanding and applying GenAI, and comprehensive knowledge is needed. This paper presents a systematic review of the empirical literature, published between 2022 and 2024, related to GenAI in the business and tourism

Creativity has emerged as a significant outcome in tourism benefits literature. However, existing research has yet to explore the impact of travel sharing, an increasingly popular and ubiquitous aspect of tourism, on individual creativity. Drawing on constructive-developmental theory, this study examines how different types of travel sharing (desirability vs. feasibility) influence individual creativity

While green demarketing assists companies in facilitating environmental practices, prior studies also support green demarketing as a key factor in sustaining a company’s performance. However, there is limited knowledge about the effects of green demarketing on various aspects of sustainable performance, including environmental performance, economic performance, and social performance. Additionally

Tourists' behavior when choosing gastronomic destinations is fundamental for strategic decision making. However, there is a notable lack of studies analyzing how tourists' cognitive and affective perceptions vary according to the generation to which they belong (Baby Boomers, X, Y, Z). A new Generational Experience and Branding Framework is proposed and validated, using different theories of consumer

Drawing on generativity theory and terror management theory, this study investigates how mortality salience influences proactive service behavior and helping behavior through anxiety and reflection as two death awareness dimensions. Additionally, it examines the moderating role of temporal distance. Three experiments, employing different mortality salience manipulations across various contexts (e.g

Based on hedonic adaptation theory, this research explores how travel frequency impacts emotional numbness. Across one pilot study and five studies using secondary data and experimental data, we find travel frequency has an inverted U-shaped effect on emotional intensity. That is tourists’ emotional intensity at first rises and then falls as travel frequency increases. It introduces tourist expertise

This study examines the role of supervisor support in fostering employees' incremental and radical creativity, with employee ambition as a moderating factor. Drawing on conservation of resources theory, it further investigates how these forms of creativity influence changes in the career withdrawal intentions of hospitality employees over time. Utilizing three-wave longitudinal data from a dyadic sample

Individuals experience anxiety when confronted with mortality. While certain consumption behaviors can alleviate anxiety, few studies have explored the potential therapeutic effects of staying in luxury hotels. Drawing on terror management theory (TMT), this study examines the interaction effects of mortality salience and power distance belief (PDB) on luxury hotel booking intentions among potential

Place-level human mobility reflects the collective movement patterns of individuals and groups within defined geographic areas for specific mobility patterns. The COVID-19 pandemic has underscored the pressing concerns on mobility vulnerability during urban crisis. While socioeconomic disparities in mobility disruptions have been thoroughly documented, the impact of the built environment during the

Night and evening shift workers play critical roles in the modern economy, yet the mobility implications of working at these times is understudied. Shift workers’ schedules are mis-aligned with the schedules of their families and most of society, complicating their contribution to household-serving travel and their participation in social activities. This study models the effects of working nights

Eco-labeling has emerged as a popular method for nudging tourists toward sustainable choices. Drawing on the distinctions between categorical and incremental hotel eco-labels, this study explores the nudging dynamics of hotel eco-labels on tourists' perceptual and behavioral preferences through the lens of evaluability. By operationalizing eco-accessibility and eco-diagnosticity as novel differentiators

Commuting satisfaction is a crucial factor influencing individuals’ well-being and travel behaviour, with important implications for policy making and traffic planning. However, validated scales for measuring individuals’ satisfaction with their daily commute to work are scarce in the literature. This paper presents and validates the Commuting Satisfaction Scale (CSS), which was developed using data

Heritage tourism interpretation is essential in the display and continuity of local culture. However, selecting the appropriate tourism interpreters based on varying types of interpretation content is becoming a theoretical and practical challenge. This study used three experiments to investigate the congruence effect between heritage tourism interpreters (human vs. AI) and interpretation contents

Underpinned by the information processing theory, this research examines how tourists process various hotel attributes during making a booking decision. A mixed-method approach was adopted, comprising a MouseLab experiment and in-depth interviews. Study 1 systematically examined critical information processing during hotel booking in simulated online hotel booking scenarios. In Study 2, in-depth interviews

This study responds to how people with disability and older adults are jointly figured as warrants for autonomous public transport development in Singapore. As the state seeks to incorporate autonomous technology into its public transport system, the associated discourse has uncritically paired disability and ageing identities as potential beneficiaries. Drawing upon focus group data with 20 people

This study investigates the serial indirect effects of atmospheric conditions on consumer behavior, including visit intention, purchase intention, and actual purchases, mediated by immersion and emotions. The research explores how these relationships are moderated by familiarity with the environment, gender, and atmospheric sensitivity, specifically within Starbucks locations in France. Employing a

Generational Cohort Theory (GCT) posits that consumers’ attitudes, values, and behaviors are influenced by the generational cohort they belong to. While Generation Z is often portrayed as socially and environmentally conscious, limited empirical research has examined their actual online engagement with sustainability issues. This study builds on GCT to explore how Gen Z participates in electronic word-of-mouth

Perception of service provider sustainability is a current research topic because of its impact on customer behavior. This study examines the effects of perceived corporate social responsibility (CSR) of restaurant service providers on customer behavior, focusing on its impact on anticipated emotion, which may predict customer participation intention. This study designed and tested a new model using

The increasing adoption of Algorithmic Management in the hospitality sector presents a number of challenges and opportunities. Emergent research has considered the impacts on operational staff. However, the implications for frontline managers, who have to negotiate between the interests of multiple stakeholders and organisational pressures, are less well understood. This paper examines key factors

As urban landscapes evolve and tourism rises, understanding urban human mobility has become increasingly critical for sustainable development and urban resilience. While both locals and tourists contribute to urban dynamics, their mobility patterns frequently diverge. Current research falls short in differentiating these groups’ mobility patterns and often overlooks the influence of weather conditions

The increased mobility of employed knowledge workers allows them to temporarily engage in leisure travel while working remotely, thereby experiencing the digital nomad lifestyle. This phenomenon is gaining traction due to the rising popularity and acceptance of hybrid work. This study revisits the relationship between digital nomadism and tourism, extending it to encompass a new form of travel in addition

This study seeks to develop a broad-based understanding of the non-adoption of food sharing apps (FSAs) by hospitality businesses. This study answers three research questions: First, what are the perceived risks of FSAs that prevent their adoption by hospitality organizations; second, what are the perceived benefits of FSAs that are likely to encourage their adoption by hospitality organizations; and

Different forms of capital can facilitate preparedness, response, and recovery from adversity. However, existing hospitality studies often focus on specific forms, lacking a comprehensive multi-level assessment. This study uses the community capital framework (CCF) to explore how various forms of capital are utilized in organizational resilience building through a retrospective and prospective lens

Overbooking is a widespread revenue-management practice, designed to counter losses associated with cancellations, no shows, and early departures. However, positive outcomes are not guaranteed because its contribution depends on the accuracy of the forecast, and the cost of overselling, including a potential long-term negative impact on customer satisfaction, reputation, loyalty and demand. This study

Understanding the new T-cruiscape (a servicescape integrated with technological services in the cruise industry) onboard cruise ships is key for managers. Therefore, this research integrated the T-cruiscape, flow experience, and subjective well-being within the Stimuli–Organism–Response framework to examine how the T-cruiscape shapes the passenger flow experience and enhances their well-being and how

RFM analysis is the behavior-based model that classifies customers based on the recency (R), frequency (F), and monetary (M) of their transactions. A common way to use RFM analysis is to aggregate all data to generate R, F, and M values rather than considering goods or services. However, the RFM values should be calculated by considering the transaction characteristics of the Rooms, Food and Beverage