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Divergent impact of belief in COVID-19 misinformation on cross-border tourism J. Destin. Mark. Manag. (IF 7.158) Pub Date : 2024-05-09 Collins Opoku Antwi, Seth Yeboah Ntim, Jianzhen Zhang, Eric Adom Asante, Adjei Peter Darko, Jun Ren
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Tourism supply and demand in the gateway communities of southeastern Utah (USA) J. Destin. Mark. Manag. (IF 7.158) Pub Date : 2024-05-09 Eunjung Yang, Jordan W. Smith
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Eliciting small island tourists’ ecological protection, water conservation, and waste reduction behaviours J. Destin. Mark. Manag. (IF 7.158) Pub Date : 2024-05-08 Pipatpong Fakfare, Noppadol Manosuthi, Jin-Soo Lee, Pornpisanu Promsivapallop, Heerae Kang, Heesup Han
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Employee negative reactions to CSR: Corporate hypocrisy and symbolic CSR attributions as serial mediators International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-05-04 Erhan Boğan, Bekir Bora Dedeoğlu, Caner Çalışkan, Sadia Cheema
Although previous hospitality studies investigated the impact of CSR directed at various stakeholders, these studies have largely overlooked the impact of perceived inconsistent CSR (ICSR) strategies on unexpected employee outcomes. To fill the gap, this study investigates how perceived ICSR strategies affect employee deviant behavior through perceived corporate hypocrisy and symbolic CSR attributions
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Inside Airbnb’s performance and adaptive strategies in Barcelona using artificial neural networks: A longitudinal, spatial, and multi-host perspective J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-05-03 Soledad Morales-Pérez, Antoni Meseguer-Artola, Lluís Alfons Garay-Tamajón, Josep Lladós-Masllorens
This research explores the Airbnb platform's performance and adaptive strategies by analysing its spatial, temporal, and multi-host patterns. A three-layer model based on machine learning and neural networks, compared with a multiple linear regression, Random Forest Regression (RFR), and Support Vector Regression (SVR) methods, is used to conduct a longitudinal analysis of three representative months
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Can co-creating a “slow destination” image boost sustainability? J. Destin. Mark. Manag. (IF 7.158) Pub Date : 2024-05-03 Dolores M. Frías-Jamilena, Ana I. Polo-Peña, Francisco Peco-Torres, Carmen M. Sabiote-Ortíz
The aim of this study is to determine whether a “slow tourism” image, coupled with value co-creation, can help develop sustainable tourist destinations. The study adapts a “slow destination image” scale and proposes that online value co-creation can be a valid strategy in the quest to encourage pro-environmental behaviors among visitors. A quantitative empirical study is conducted on a sample of Spanish
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Who is more likely to upgrade to e-cars? Comparing the intentions of electric and conventional motorcycle riders in Vietnam Travel Behaviour and Society (IF 5.85) Pub Date : 2024-05-03 Minh Hieu Nguyen, Dorina Pojani, Duy Quy Nguyen-Phuoc, Thanh Tung Ha, Thanh Chuong Nguyen
The shift from motorcycles to cars is rapidly accelerating in Vietnam – traditionally, a motorcycle-oriented country. Given high levels of pollution, a switch to e-cars as opposed to conventional cars is seen as a lesser evil. This study examines the intention to switch to e-cars among riders of conventional and electric motorcycles. The empirical data consist of nearly 1,000 original surveys collected
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Unveiling the role of congruity in service robot design and deployment International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-02 Chang Ma, Alei Fan, Seonjeong Ally Lee
Purpose This paper aims to examine the congruency effects of physically embodied robots in service encounters, which addressed a significant research gap concerning the synthesis of robot design elements (e.g., appearance and voice) and their service purposes. Design/methodology/approach Grounded in congruity theory and human-robot interaction literature, this study conducted a pretest and two experimental
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Experience management in hospitality and tourism: reflections and implications for future research International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-30 Dora Agapito, Marianna Sigala
Purpose This paper aims to provide a critical reflection on the management of experiences in hospitality and tourism (H&T). The paper investigates the evolution of experience research, while discussing the emerging challenges and opportunities for management. Design/methodology/approach The study adopts a critical and reflective approach for providing future directions of experience research. Three
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Human centered digital transformation in travel: a horizon 2050 paper Tourism Review (IF 7.689) Pub Date : 2024-05-02 Alessandro Inversini
Purpose The impact of digital technology in the wider travel field has been substantial and significant, changing both the competitive landscape of businesses and the behavior of travelers. However, we are now on the cusp of new digital developments encompassing cloud computing, blockchain, internet of things (IoT) and above all, artificial intelligence (AI), which are predicted to disrupt the business
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Sense of place of tourism destinations in a metaverse paradigm Tour. Manag. (IF 12.7) Pub Date : 2024-05-01 Li Miao, Fiona X. Yang, Jingjing Hu, Kanye Ye Wang, Qiao Zhang
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Determinants of approach behavior for ChatGPT and their configurational influence in the hospitality and tourism sector: a cumulative prospect theory International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-05-01 Heesup Han, Seongseop (Sam) Kim, Tadesse Bekele Hailu, Amr Al-Ansi, Sandra Maria Correia Loureiro, Jinkyung Jenny Kim
Purpose This research paper aims to explore the concerns and determinants of travelers’ behavior toward ChatGPT in the hospitality and tourism context. It also examines the weight of risk factors versus that of motivation and innovation characteristics influencing travelers’ approach behaviors toward ChatGPT. Design/methodology/approach A cumulative prospect theory was used to determine travelers’
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Digital transformation in the hospitality industry: A bibliometric review from 2000 to 2023 International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-30 Xuerong Peng, Jiajia Zhu, Seoki Lee, Dan Zhou, Wenhao Song, Tianyu Ying
This study reviews the rich yet fragmented literature on digital transformation in the hospitality industry. Using 2527 peer-reviewed English articles published between 2000 and 2023, we employed bibliometric and content analyses to determine the overall performance and research themes in this field. Employing co-occurrence analysis, four pivotal research themes were identified: (1) digital technology
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Dissecting shared e-scooters usage patterns and its impact on other transportation modes: A case study of Portland city Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-30 Farzana Mehzabin Tuli, Suman Mitra
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The values that linger: a tribute to Valene Smith Tourism Geographies (IF 11.355) Pub Date : 2024-04-25 Carter Hunt
Published in Tourism Geographies: An International Journal of Tourism Space, Place and Environment (Ahead of Print, 2024)
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A meta-analysis of antecedents and outcomes of psychological capital in hospitality and tourism J. Hosp. Market. Manag. (IF 12.5) Pub Date : 2024-04-26 Yan Zhen, Zhang Zongguo, Choo Wei Chong
While numerous studies have explored psychological capital (PsyCap), there has been a limited endeavor to offer a comprehensive overview of PsyCap within the realm of hospitality and tourism. This ...
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Customer attributions for LGBT-friendly branding hotels and skepticism International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-30 Heejung Ro, Juhee Kang
Purpose This paper aims to examine the relationships between motives, skepticism and brands evaluations in the LGBT-friendly branding hotels context. Design/methodology/approach An online survey is created and 278 LGBT participants are recruited through a consumer panels firm. The research model is tested through structural equation modeling. Findings Values-, stakeholder- and strategic-driven motives
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Solving the mystery of storytelling in destination marketing: A systematic review J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-29 Xi Zhang, T. Ramayah
Storytelling has been prevailing in the tourism industry and considered as an effective communication tool. However, the knowledge of what and how stories connected to destinations are told and utilized is still fragmented and ambiguous. To acquire a comprehensive understanding of storytelling in the context of destination marketing, this study employs a systematic review methodology to analyze academic
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Harms of inconsistency: The impact of user-generated and marketing-generated photos on hotel booking intentions Tour. Manag. Perspect. (IF 7.608) Pub Date : 2024-04-29 Shan Zhang, Weifang Liu, Tingting Zhang, Wei Han, Yupeng Zhu
User-generated photos (UGPs) and marketer-generated photos (MGPs) play a crucial role in reducing uncertainty during hotel booking. However, inconsistencies between these two sources of information can lead to negative consequences. This study employs the elaboration likelihood model (ELM) and Cognitive Dissonance Theory to construct two paths through which inconsistent information from UGPs and MGPs
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Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality workplace International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-30 Chun-Chu (Bamboo) Chen, Ruiying Cai
Purpose The purpose of this study is to explore robot-phobia as a source of occupational stress among hospitality employees in the context of increasing robotization in the industry. Design/methodology/approach The study sampled 321 lodging employees and 308 food service employees in the USA. An online panel company recruited the participants and administered an online survey. The study used various
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Residents’ peer-to-peer accommodation hosting intentions: constraints, negotiation and learned helplessness Tourism Review (IF 7.689) Pub Date : 2024-04-30 Honeyka Mahajan, Aseesdeep Kour, Neelika Arora
Purpose Peer-to-peer accommodation (P2PA) has witnessed remarkable growth across the globe recently. However, acceptance of P2PA among residents in developing economies is still fraught with several challenges. The paper aims to extend the constraint–negotiation framework to examine the motivations, perceived constraints, negotiation strategies and the role of learned helplessness of local residents
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Being there: How sensory impressions influence tourists' pro-environmental behaviors J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-28 Biao Luo, Yunjie Bai, Mengyu Zhang
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Doing the right thing: How to persuade travelers to adopt pro-environmental behaviors? An elaboration likelihood model perspective J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-27 Peng Cheng, Wei Wang, Shu Yang
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Exploring the role of ethical experiences and psychological well-being in travel satisfaction: An animal welfare perspective in elephant-based tourism Tour. Manag. Perspect. (IF 7.608) Pub Date : 2024-04-27 SoJung Lee, Sukhwa Hong, Jewoo Kim, Zhenhao Mark Meng
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Solo traveler typology based on personal value: Incorporating cluster analysis into means-end chain Tour. Manag. Perspect. (IF 7.608) Pub Date : 2024-04-27 Zhiwei Zhang, Youling Zhang, Yongle Li, Zhengping Shen
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Passport to transformation: Assessing transformative learning in overseas students through travel experiences J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-26 Jianying Jin, Marco Antonio Robledo
This research note advances prior studies by thoroughly examining transformative learning in overseas students. Employing an embedded mixed-method approach that incorporates pilot interviews and graphic elicitation based on King's (2009) Learning Activities Survey, we examined 339 transformed respondents and 8 graphic elicitation interviewees. The results highlight the transformative power of experiences
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Socioeconomic and travel factors that affect perceptions of visually impaired persons regarding crosswalk tactile paving Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-26 Yongfeng Ma, Shaojie Mo, Shuyan Chen, Shuqin Hu, Jiguang Zhao
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Traveling with pets and staying at a pet-friendly hotel: A combination effect of the BRT, TPB, and NAM on consumer behaviors International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-25 Bo Meng, Xiaoting Chi, Jinkyung Jenny Kim, Gaeul Kim, Wei Quan, Heesup Han
Tourists are recently increasingly traveling with their pets. However, how and why pet owners choose pet-friendly related tourism as well as hospitality products and services remains unknown. The present study aims to examine the decision-making process of pet owners in regards to visiting pet-friendly hotels by simultaneously employing the behavioral reasoning theory (BRT), the norm activation theory
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“I was so scared I quit”: Uncanny valley effects of robots’ human-likeness on employee fear and industry turnover intentions International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-25 Cass Shum, Hyun Jeong Kim, Jennifer R. Calhoun, Eka Diraksa Putra
Because of the increased usage of service robots in the hospitality and tourism industries, researchers and practitioners are interested in learning to facilitate interactions between employees and service robots. However, there is little information on how service robots’ humanlike appearance affects employee emotions and industry turnover intentions. Drawing upon uncanny valley theory, a quasi-scenario-based
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Drivers of hotel guests’ choice of smart products: Applying a complexity theory involving TAM, technology readiness, TPB, and emotion factors International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-25 Heesup Han, Seongseop (Sam) Kim, Frank Badu-Baiden, Amr Al-Ansi, Jinkyung Jenny Kim
A clear understanding of consumer adoption behavior would lead to broader acceptance of technology-mediated products, which eventually pave the way for the success of smart hotels. This study explored the psychological mechanisms involved in hotel guests’ choice of smart products, based on complexity theory. This study used motivation factors based on the technology acceptance model, technology readiness
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Pursuing the drivers of consumer behaviour toward service robots in the hotel industry International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-25 Mohammad Soliman, Stanislav Ivanov, Islam Elgammal, Craig Webster, Alamir Al-Alawi
This paper investigates the structural connections between hotel customers’ general perceptions of technology, their perceptions toward service robots, emotions expectations, brand-related perceptions, and their behavioural intentions toward hotel brands that use service robots. It employs a quantitative approach by analysing data gathered through an online questionnaire from residents in Oman with
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Effect of supervisor incivility: Role of internal whistleblowing as a coping mechanism by hotel employees International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-24 Shalini Srivastava, Poornima Madan, Trong Tuan Luu
Leveraging the Affective Events theory, the study attempts to investigate the relationship between supervisor incivility and internal whistleblowing among hotel employees. It further intends to comprehend the role of the dark triad supervisors in mediating the relationship between supervisor incivility and internal whistleblowing. The conceptual framework was tested using data collected from 216 employees
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How mindfulness training changes tourist experience: An exploratory study J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-24 Songul Cilem Kaya, Hakan Sezerel, Viachaslau Filimonau
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How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-24 Faridahwati Mohd-Shamsudin, Ahmad Jamal Bani-Melhem, Shaker Bani-Melhem, Osama Khassawneh, Mohamed Aboelmaged
The current study examines the effect of job stress on frontline employees' customer problem-solving behaviour, drawing from the cognitive activation theory of stress. The study suggests that job stress, directly and indirectly, affects problem-solving behaviour through perceived performance difficulties. Empathetic leadership is proposed as a mitigating contextual factor for the adverse effects of
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Impact of psychic distance stimuli on international tourist flows: A cross-country analysis J. Destin. Mark. Manag. (IF 7.158) Pub Date : 2024-04-24 Yuhong Shao, Songshan (Sam) Huang, Tingting Huo, Rui Huang, Zhiyong Li
Research on psychic distance in tourism studies has mainly focused on perceived psychic distance, while little attention has been paid to psychic distance stimuli. Applying the Cultural-Administrative-Geographic-Economic (CAGE) distance framework, this study employs a gravity model framework to investigate the relationship between psychic distance stimuli and international tourist flows and the moderating
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The future of transformative events: an event leaders’ perspective International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-24 Barbara Neuhofer, Krzysztof Celuch, Ivana Rihova
Purpose Focussing on the perspective of business event leaders, this study aims to explore the future of transformative experience (TE) events, recognising a paradigm shift from organising conventional events to designing and guiding TEs in the meetings, incentives and conferences as exhibitions (MICE) context. Design/methodology/approach Using a qualitative interview-based design, insights from 20
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Luxury hotel technology trends: a multigenerational analysis International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-25 Lisa Nicole Cain, Trishna G. Mistry, Shenee Douglas, Imran Rahman, Andrew Moreo
Purpose This study aims to analyze the importance and performance of customer-facing technologies in luxury hotels. The study also assessed differences between and within the four generations in the importance-performance analysis (IPA). Design/methodology/approach Data were collected using a Qualtrics panel of recent luxury hotel customers in the USA belonging to all four generations. The cross-generational
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Customers’ online service encounter satisfaction with chatbots: interaction effects of language style and decision-making journey stage International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-24 Yingying Huang, Dogan Gursoy
Purpose This study aims to examine the interaction effects of chatbots’ language style and customers’ decision-making journey stage on customer’s service encounter satisfaction and the mediating role of customer perception of emotional support and informational support using the construal level theory and social support theory as conceptual frameworks. Design/methodology/approach This study used a
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Tourism demand modelling and forecasting: a Horizon 2050 paper Tourism Review (IF 7.689) Pub Date : 2024-04-24 Haiyan Song, Hanyuan Zhang
Purpose The aim of this paper is to provide a narrative review of previous research on tourism demand modelling and forecasting and potential future developments. Design/methodology/approach A narrative approach is taken in this review of the current body of knowledge. Findings Significant methodological advancements in tourism demand modelling and forecasting over the past two decades are identified
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Do topic and sentiment matter? Predictive power of online reviews for hotel demand forecasting International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-23 Doris Chenguang Wu, Shiteng Zhong, Haiyan Song, Ji Wu
Studies integrating textual data for forecasting have mainly focused on the overall sentiment reflected in text. Yet textual data convey various types of information, such as review topics, that can be beneficial when forecasting hotel demand. This study aims to combine topic modeling and sentiment analysis to improve forecasting performance of hotel demand. Specifically, the latent Dirichlet allocation
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Time use decisions in vulnerable urban communities when implementing innovative transport alternatives Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-23 Luis A. Guzman, Julian Arellana, Olga L. Sarmiento
Travel time savings have been the most important benefit included in transport project assessments over the last decades. However, understanding how individuals allocate this saved time after implementing transport projects is crucial, as time is a finite resource and performing more pleasant activities may impact their well-being. Large urban interventions, such as the implementation of the first
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Hotel reviews during the pandemic: Encouraging repeat customers to “speak up” through management response International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-22 Na Wang, Thompson S.H. Teo, Shan Liu, Vivien K.G. Lim
After the outbreak of health crises, the number of new customers decreases sharply. As a relatively stable customer base, repeat customers and their feedback become particularly important for hotels. However, repeat customers tend to post wordless reviews (reviews without text). To solve this problem, we examine the effects of hotels’ long-term response strategies on repeat customers’ pandemic reviews
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Understanding the route choice behavior of metro passenger using the smartphone applications Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-22 Di Huang, Xinyi Peng, Zhiyuan Liu, Jun Chen, Pan Liu
Understanding the distribution of passenger flow is one of the crucial prerequisites for improving operational efficiency and implementing travel demand management strategies. This paper proposes an improved Random Regret Minimization (i-RRM) model based on the regret theory, where the passenger’s regret on selecting routes is minimized. Considering the growing trend of passengers relying on smartphone
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Pride (in the name of tourism): Mitigating the effects of overtourism on festivals J. Destin. Mark. Manag. (IF 7.158) Pub Date : 2024-04-21 Cynthia Morgana Boos de Quadros, Fabricia Durieux Zucco, Tércio Pereira, Pablo Flôres Limberger
During popular festivals, overtourism can be a significant problem that negatively affects many tourist destinations. This study carried out a systematic review of the literature on pride and the effects of perceived overtourism. Based on the variables and concepts found in the literature, a questionnaire was developed with 37 items that reflect different dimensions and stages of mitigating the effects
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The effect of immersive technologies on tourist satisfaction and loyalty: the mediating role of customer engagement and customer perceived value International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-23 Mohamed Abou-Shouk, Nagwa Zouair, Ayman Abdelhakim, Hany Roshdy, Marwa Abdel-Jalil
Purpose This research paper aims to investigate the predictors and outcomes of immersive technology adoption in tourism. Design/methodology/approach PLS-SEM is used for data collected from tourists visiting the UAE and Egypt to examine predictors and consequences of adoption. Findings It is revealed that perceived ease of use, enjoyment, immersion, usefulness and attitude towards technology predict
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Safety of cyclists interacting with autonomous vehicles: A combined microscopic simulation and SSAM analysis Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-20 Amira Hammami, Attila Borsos
The aim of this paper is to investigate the safety of cyclists while interacting with autonomous vehicles (AVs) in an uncontrolled T-intersection using PTV Vissim microsimulation combined with the Surrogate Safety Assessment Model (SSAM). For the microsimulation, three cycling behaviours were constructed (cautious, normal, and aggressive), and two AV behaviours (cautious and normal) were adopted. 87 h
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Do urban form characteristics perpetuate disparities of pandemic-induced mobility changes? Evidence from Fulton County, Georgia Travel Behaviour and Society (IF 5.85) Pub Date : 2024-04-20 Jun Wang, Yilun Zha
The COVID-19 pandemic has had a significant impact on urban mobility. While studies highlighted socioeconomic disparities, few have paid attention to the moderating role of the built environment in shaping those changes. To fill the gap, this paper investigates associations between the morphological features of the built environment and changes in population mobility patterns during the pandemic. We
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Tracking tourist mobility in the big data era: insights from data, theory, and future directions Tourism Geographies (IF 11.355) Pub Date : 2024-04-19 Jinyan Chen, Noam Shoval, Bela Stantic
With the increasing popularity of big data analytics, significant research has been conducted in the field of tourism and hospitality studies, particularly in the form of reviews that examine curre...
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How do wineries price their wine experiences? International Journal of Contemporary Hospitality Management (IF 11.1) Pub Date : 2024-04-19 Olivier Gergaud, Florine Livat
Purpose This paper aims to model the price of cellar tours using a hedonic pricing approach. The authors analyze the complex relationship between the price of an add-on (here, cellar tours) and the price of the reference product (here, wine). Design/methodology/approach Thanks to a large database containing information on about 1,000 winery experiences, the authors regress the price of cellar tours
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Honoring Valene Smith, our prescient foremother Tourism Geographies (IF 11.355) Pub Date : 2024-04-18 Michael A. Di Giovine
Written by the Convenor of the Anthropology of Tourism Interest Group (ATIG) at the American Anthropological Association on behalf of the Board and membership, this memorial article celebrates the ...
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Digitalization and digital transformation in the tourism industry: a bibliometric review and research agenda Tourism Review (IF 7.689) Pub Date : 2024-04-19 Henok Bekele, Sahil Raj
Purpose In recent decades, a significant number of research contributions have been made to the intersection of digital technologies and the tourism industry. However, a thorough examination of digitalization and digital transformation in the tourism industry has not been given sufficient consideration. This study aims to provide a bibliometric review of digitalization and digital transformation research
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Tourism, automation and responsible consumption and production: a horizon 2050 paper Tourism Review (IF 7.689) Pub Date : 2024-04-19 Stanislav Ivanov, Faruk Seyitoğlu, Craig Webster
Purpose By focusing on Sustainable Development Goal 12 (SDG 12) and tourism automation, this perspective paper aims to investigate how tourism and automation will work to create a world in which tourism has more sustainable production and consumption patterns. Design/methodology/approach This perspective paper reviews the past developments of automation in tourism in the context of sustainable production
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Towards a typology of virtual tourists: Efficacy of visual patterns and attentional cues Tour. Manag. (IF 12.7) Pub Date : 2024-04-18 Biqiang Liu, Brent Moyle, Anna Kralj, Yaoqi Li
Virtual tourism is rapidly emerging in prominence in contemporary tourism research. Previous studies tend to consider the virtual tourism population as a homogeneous entity, resulting in unintended consequences. Despite the ocular-centric nature within virtual environments, existing eye tracking studies have rarely classified virtual tourists into benefit-based segments, discounting the critical role
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Tourism experiences co-created on social media Tour. Manag. (IF 12.7) Pub Date : 2024-04-18 Zhuowei (Joy) Huang, Michael S. Lin, Jinyan Chen
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It takes two to empower: Customer responses to empowerment recovery in the context of robot service failure International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Jing (Jasper) Yu, Xiaoming (Rose) Liu, Mang He, Liman (Mandy) Huang, Jun (Justin) Li
Service robots have been gradually adopted by various providers. However, despite their significant potential in various service scenarios, robots can make mistakes during service interactions. Drawing on the concept of customer empowerment (CE), this study contributes to the existing literature by comparing the difference in the empowerment perceptions of younger and older customers toward robots
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Crisis-driven innovation in hospitality: How do international hotel chains innovate to recover from a global crisis? International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Osman Ahmed El-Said, Sayed Elhoushy, Michael Smith, Marwa Youssif
The COVID-19 pandemic has presented significant challenges to the hospitality industry, yet there remains a limited understanding of the response strategies by international hotel chains (IHCs) during this crisis. This study fills a knowledge gap by investigating crisis-driven innovation activities of the top IHCs during the COVID-19 pandemic. Additionally, it explores the relationship between crisis-driven
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Too busy to (lose) control? The influence of busyness and sense of power on consumers’ food responses International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Zixi (Lavi) Peng, Anqi (Angie) Luo, Anna S. Mattila
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How to make the work-family balance a reality among frontline hotel employees? The effect of family supportive supervisor behaviors International Journal of Hospitality Management (IF 11.7) Pub Date : 2024-04-18 Yijiao Ye, Long-Zeng Wu, Yijing Lyu, Xinyu Liu
This study explored strategies that can effectively support frontline hospitality employees in making work-family balance (WFB) a reality. Building on the conservation of resources theory, we empirically demonstrated the significance that family supportive supervisor behaviors (FSSB) exhibits in enhancing WFB among frontline hospitality employees. Consequently, this improvement in WFB positively impacts
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How to encourage food waste reduction in kitchen brigades: The underlying role of ‘green’ transformational leadership and employees' self-efficacy J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-18 Viachaslau Filimonau, Jorge Matute, Magdalena Kubal-Czerwińska, Mirosław Mika
Although significant amounts of food are wasted in professional kitchens, research on food waste behaviour among kitchen employees is limited. This study plugs this knowledge gap by examining the determinants of food waste reduction among members of kitchen brigades. The survey (n = 208) results collected in Poland and analysed with Partial Least Squares Structural Equation Modelling (PLS-SEM) demonstrate
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What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism J. Hosp. Tour. Manag. (IF 7.629) Pub Date : 2024-04-18 Zhen Yan, Zongguo Zhang, Wei Chong Choo
Although a large number of empirical studies on the outcomes of perceived organizational support (POS) have been conducted in the hospitality and tourism context, no research has provided a holistic understanding of POS in this field. This paper aims to meta-analyze POS and examine various moderating variables based on 81 articles (19 outcomes, N = 26,532). The results suggest that POS has different