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Immersive time in the metaverse and visits to the physical world: why not both? A holistic customer engagement framework International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-02 Man Lai Cheung, Wilson K.S. Leung, Ludwig Man Kit Chang, Eugene Cheng-Xi Aw, Randy Y.M. Wong
Purpose Through the theoretical lenses of media richness, perceived realism and customer engagement, this study aims to investigate the mechanisms that promote customer engagement in metaverse-mediated environments in the meetings, incentives, conferences and exhibitions (MICE) context, as well as the impact of customer engagement on customers’ metaverse usage intensity and future visit intention.
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Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-29 Jiamin Peng, Zizhao Peng, Shaohui Lei, Lishan Xie
Academic research on ways to promote family consumers' happiness in technology-enabled service contexts is limited. Based on the value co-creation concept and emotional contagion theory, this study focuses on parent-child consumption and develops a theoretical model of the relationship between customer–robot interaction experience, family emotional bonding, customer happiness, and citizenship behavior
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Rainfall impacts on urban route choices by private vehicle users: insights from São Paulo, Brazil Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-29 Enzo Gonçalves Yulita, Cassiano Augusto Isler
Urban drivers frequently experience challenges posed by adverse weather conditions like heavy rain. Despite the influence of these conditions on individual travel behaviour, there is limited understanding of how various aspects of rainfall affect the route choices in urban trips. In this context, this paper aims to evaluate the impacts of different rainfall conditions on the route choice behaviour
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Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-02 Hector Gonzalez-Jimenez, Diego Costa Pinto
Purpose Grounded on the X Reality framework and human–machine collaboration, this study aims to explore the potential of immersive augmentation through artificial intelligence (AI) service robots for promoting social inclusion in the hospitality industry. Design/methodology/approach Three experimental studies across diverse hospitality contexts examine the effects of immersive augmentation using inclusive-AI
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The self-regulatory role of trait mindfulness in workplace bullying, hostility and counterproductive work behaviours among hotel employees International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-28 Zaid Oqla Alqhaiwi, Nikola Djurkovic, Tuan Luu, Asanka Gunasekara
While counterproductive work behaviours (CWB) harm hotels’ financial and non-financial performance, hospitality research ought to pay more attention to unpacking its antecedents and how employees are triggered to engage in CWB. Drawing on Affective Events Theory (AET), we posit that workplace bullying (WB) leads to enacting CWB by eliciting the targets’ emotions of hostility. Furthermore, considering
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Can negative dark tourism transformative experiences promote tourists’ well-being? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Shaobing Zhuo, Yuchen Xu, Ting Jiang
Drawing on identity development theory, this study examines the relationships between negative dark tourism transformative experiences (NDTTEs), self-reflection, self-rumination, self-discovery, and well-being to corroborate a model explaining how NDTTEs contribute to tourists’ well-being. A cross-sectional survey was conducted with 684 tourists who had visited dark tourism sites over the past three
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Original or discounted amount? The mechanism of impact of group-buying bill amount display and peer presence on consumer repurchase intention in restaurants J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Yuchen Wang, Rui Guo, Shihang Yang
Group-buying coupons have increasingly become a crucial marketing measure for restaurants to attract and maintain consumer flow. Compared to redemption in-store, stimulating consumer repurchase intention is more important for long-term restaurant development. Accordingly, this study, grounded in social influence theory, explores the mechanisms by which restaurant group-buying bill amount display and
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Causes of group package tour member hassles (GPT-MHs): Scale development and validation Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-27 Tien-Ming Cheng, Wei-Hsiang Lien, Yu-Ling Chang
During group package tours, hassles may occur when group members are exposed to negative travel experiences. Therefore, this study utilized to establish the concepts and scales of GPT-MHs. For the qualitative aspect, 25 tour members who had previously participated in group package tours were interviewed in Study 1. We summarized six GPT-MH dimensions through content analysis: safety, the destination
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Imperialism, empowerment, and support for sustainable tourism: Can residents become empowered through an imperialistic tourism development model? Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-27 Edson Redy Moreira dos Santos, Luís Nobre Pereira, Patrícia Pinto, B. Bynum Boley, Manuel Alector Ribeiro
Resident empowerment is an effective tool that contributes to the sustainable development of tourism. However, in many low-income countries, tourism is usually implemented through an imperialist tourism development model, questioning the sector's true intentions for this type of development. Within this backdrop, this study aims to investigate how, under such conditions, residents' perception of imperialism
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An analysis of built environment characteristics in daily activity spaces and associations with bike share use Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-27 Benjamin G. Ethier, Jeffrey S. Wilson, Sarah M. Camhi, Ling Shi, Philip J. Troped
A limited number of studies using static spatial approaches have found that built environment variables are associated with bike share use and fewer have used spatially dynamic activity spaces to examine these relationships. The aim of this pilot study was to examine associations between built environment characteristics of daily activity spaces and bike share using three different geographic information
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Consumer autonomy: A strategy to alleviate the self-serving bias in tourism value co-creation J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-26 Tengteng Zhu, Lu Zhang, Hepu Deng, Canmian Liu, Xin Liu
Although consumers are increasingly collaborating with service providers to create value in the tourism industry, the potential for self-serving bias (i.e., taking credit or deflecting blame onto others) can be detrimental to co-creation. There is a lack of research addressing how such unproductive effects can be reduced from the perspective of consumer autonomy. To bridge this gap, this study investigates
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Virtual tourism attributes in cultural heritage: Benefits and values Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-26 Zi-Yan Yin, An-Min Huang, Zi-Ye Huang
The rapid development of virtual tourism is an opportunity for cultural heritage sites. This study combines the means-end chain theory with the Kano model to explore cultural heritage sites' virtual tourism attributes, benefits, and values. We obtained 29 attributes, 23 benefits, and 14 values of virtual tourism, then discussed the hierarchical relationship among the attributes, benefits, and values
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Shared autonomous vehicle operational decisions with vehicle movement and user travel behaviour Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-26 Kai Huang, Chengqi Liu, Chenyang Zhang, Zhiyuan Liu, Hanfei Hu
Shared Autonomous Vehicle (SAV) has many impacts on the transport development, such as saving parking space. However, SAV meets a huge challenge in terms of vehicle supply and user demand imbalance. The traditional mathematical optimization method cannot be well used due to the computational burden. Hence, this paper proposes a Reinforcement Learning (RL) based SAV relocation approach. First, two types
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Dressing up the place: Urban lifestyle mobilities and the production of “fashionable” tourism destinations in rural Japan Tour. Manag. (IF 10.9) Pub Date : 2024-06-25 Daijiro Yamagishi, Adam Doering
The past three decades of neoliberal structural reforms in Japan has established tourism policy favoring privatization, deregulation, and flexible mobility of capital to encourage decentralized markets. Within this system, attracting skilled urban migrants to rural regions has emerged as a central component of planning and development. Drawing on Kawamura's theory of fashion-ology, this study details
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Unlocking the power of feedback: Exploring customers' continued purchase intention of cause-related products in the hotel industry Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-25 Jiajing Hu, Yue Song, Xiaowei Xu, Jia Liang
This study addresses a gap in cause-related marketing (CRM) research in the hotel industry by highlighting the importance of feedback information in sustaining customer participation. Based on the information processing theory, this study investigates when and how hotels utilize feedback information as a strategic incentive to enhance customers' continued purchase intentions in CRM campaigns. Through
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Customer misbehavior: The impact of a symbolic recovery strategy and cultural tightness-looseness on observing customers J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-24 Barbara Apaalabono Atanga, Zixi (Lavi) Peng, Anna S. Mattila
Customer misbehavior is a major problem in shared service environments. Empirical evidence suggests that customer misbehavior negatively affects the patronage intentions, emotions, and overall service experience of observing customers. Yet, there is limited knowledge on how service providers can restore the satisfaction of customers who witness other customers' disruptive behaviors. To fill this gap
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Does grassroots judicial governance contribute to economic growth? A quasi-natural experiment based on the tourism circuit court Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-24 Min Wang, Liang Wang
The tourism circuit court is a grassroots law enforcement tool for tourist destinations in China. This article constructs a multi-period difference-in-differences (DID) model to examine the impact of tourism circuit courts on tourism economic growth. Our findings reveal an 8.22% increase in economic growth within cities that have established a tourism circuit court. Furthermore, we develop a theoretical
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Determinants of the travel satisfaction of e-scooter users Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-22 Andreas Nikiforiadis, Christina Lioupi, Grigorios Fountas, Nikiforos Stamatiadis, Socrates Basbas
This paper seeks to fill in the current evidence gap on the relationship between travel satisfaction and e-scooter use. To do so, online survey data from e-scooter users of a University community in the city of Thessaloniki, Greece were collected and statistically analyzed. In line with previous research on travel satisfaction, the results of a series of exploratory and confirmatory factor analyses
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A critical reflection on tourism geopolitics: research progress and future agenda Tourism Geographies (IF 4.1) Pub Date : 2024-06-21 Yan Huang, Yungang Liu
Tourism and geopolitics are intrinsically linked. However, current studies on the geopolitical facets of tourism are insufficient. This article first reflects on the diversified understandings of g...
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Precarious labour geographies of working holiday makers: querying sustainability Tourism Geographies (IF 4.1) Pub Date : 2024-06-19 Donna James
The boundaries between tourism and migration are blurry. This blurring has been beneficial for the governments of wealthy countries enabling them to import a large and flexible temporary workforce ...
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Examining presence in immersive virtual reality and website interfaces through the cognitive fit and cognitive load theories International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-06-25 Víctor Martínez-Molés, Carmen Pérez-Cabañero, Amparo Cervera-Taulet
Purpose The purpose of this paper is to assess the effects of presence on users’ information processing in mediated visualizations using immersive virtual reality (VR) and websites, focusing on information understanding and cognitive load. The impact of user interfaces on users’ perception of presence is also tested. Design/methodology/approach A between-subjects laboratory experiment using two user
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The antecedents of top management’s involvement in green technology innovation J. Hosp. Market. Manag. (IF 11.9) Pub Date : 2024-06-21 Giovanna Del Gaudio, M. Omar Parvez, Md Sazzad Hossain, Enrico Di Taranto E, Cihan Cobanoglu, Valentina Della Corte
Green technology innovation is a vital strategic driver for the sustainable development of an organization and is pitched toward energy conservation, pollution mitigation, and waste recycling. This...
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Corporate good deed and service failure: does being good lead to forgiveness? J. Hosp. Market. Manag. (IF 11.9) Pub Date : 2024-06-21 Chia Yen Yang, Fandy Tjiptono, Christina Kwai Choi Lee, Jasmine May Yee Loo
While Corporate Social Responsibility (CSR) has a positive influence on transactional outcomes following a service failure in the hospitality industry, little is known about its influence on consum...
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Employee emotional investment: An institutional logic perspective International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-21 Lenna V. Shulga, James A. Busser
Based on the conservation of resources (COR) theory, institutional logic, and institutional arrangements, this study conceptualized and examined employee emotional investment as an important factor that influenced hospitality employee job and personal outcomes. In Study 1 (N=211), the reliability of the modified employee emotional investment scale was examined. In Study 2 (N=250), first using confirmatory
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Holiday effects on tipping rates in full-service restaurants International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-21 Faizan Ali, Christopher C. Olson, Christos Pantzalis, Jong Chool Park, Jung Chul Park, Dahlia Robinson
Dining at restaurants on holidays involves a mostly different experience than dining on any other normal day, as it provides the opportunity for diners to get together with family and friends. Consequently, in this study, we investigate whether the prosocial behavior of restaurant diners deviates from the norm on holidays. Using a large dataset of credit card transactions at full-service restaurants
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Tourist socialization process in tourism activity decision-making: The moderation of scarcity appeals J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Jin Cheng, Lujun Su, Xuehuan He, Bocong Jia
Tourist socialization process suggest that family and friends shape tourist's cognition, and in turn their behaviors. A conceptual model is developed that investigates tourists' perceived risk as an underlying mechanism between tourism activity type, travel companion type and purchase decisions to illustrate tourist socialization process in tourism activity decision-making. This study further investigates
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Mapping organizational justice in tourism, hospitality, and events literature: An in-depth scoping review J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Mehdi Golverdi, Mohammad Sadegh Sharifirad, Raymond Rastegar
In the tourism, hospitality, and events industry, organizational justice plays a crucial role in shaping key job outcomes such as organizational commitment, trust, job performance, innovation, and organizational citizenship behaviors. This exhaustive scoping review not only clarifies existing knowledge but also identifies gaps and outlines future research directions, providing a comprehensive roadmap
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Can environmental science popularization of tourism live streaming stimulate potential tourists’ pro-environmental behavior intentions? A construal level theory analysis J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Yuchen Wang, Yuchen Jiao
The updated iteration of social media provides new possibilities for mitigating environmental problems. To further clarify the environmental value of emerging social media, based on the construal level theory, this study investigated the tourism live streaming of environmental science popular, with presence as a boundary condition. This study constructed a theoretical model of the influence of the
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Residents' perceived social sustainability of food tourism events Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-21 Elizabeth Agyeiwaah, Yuchen Zhao
Amid the need for inclusive growth and well-being in sustainable tourism, residents' social sustainability needs must be understood. Based on self-perception and social exchange theories, this study examines residents' perceptions of the social sustainability of food festival events. Focusing on an East-West culinary fusion festival in Macau, the Macau Food Festival, 460 residents are surveyed to ascertain
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True or performative allyship: A matter of perception in search of cause-related marketing authenticity International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-20 Xunyue Xue, Anna S. Mattila
Cause-related marketing (CRM) has experienced remarkable growth over the past few decades, especially in the hospitality industry. However, concerns have arisen regarding performative CRM allyship, where companies engage in visible public support for a cause without costly actions. Little research has investigated how average consumers respond to such performative allyship. Additionally, while celebrity
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Not just a game: Understanding eco-gamification in sustainable destination development J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-20 Jing (Jasper) Yu, Jingjing (Judy) Hu, Guanrong (Gus) Liu, Wenyuan Jiang, Gabby Walters
Eco-gamification is increasingly recognized as a promising approach to address critical environmental challenges and support the achievement of Sustainable Development Goals (SDGs) of ‘net zero’ emissions and neutrality in land degradation by 2050. However, sustaining long-term engagement remains a challenge, which may be due to the insufficient integration of gamified media elements with visual representations
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Adverse impacts of revealing the presence of “Artificial Intelligence (AI)” technology in product and service descriptions on purchase intentions: the mediating role of emotional trust and the moderating role of perceived risk J. Hosp. Market. Manag. (IF 11.9) Pub Date : 2024-06-19 Mesut Cicek, Dogan Gursoy, Lu Lu
While the presence of the term “Artificial Intelligence (AI)” in a product description may be viewed as a sign of that product having advanced capabilities and features, it may also trigger fear an...
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Can self-reliant societies be potential adopters of electric bicycles? Examining the role of sociopsychological influences among the university employees in India Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-18 Mohammad Zabiulla, Prasanta K. Sahu, Bandhan Bandhu Majumdar, Rodrigo Rico Bini
Electric bicycles (e-bikes) are gaining popularity globally as green and active modes of transport. Research on e-bike adoption to date has predominantly investigated various extrinsic motivations to use an e-bike, and little is known about the psychological influences. Examining the influence of psychological determinants is crucial to comprehend the unobserved individual and social factors affecting
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An fsQCA analysis of service quality for hotel customer satisfaction International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-17 Vladimir Perdomo-Verdecia, Pedro Garrido-Vega, Macarena Sacristán-Díaz
Managing customer satisfaction (CS) by adapting to market changes is essential for achieving customer loyalty. This study analyzes the asymmetric relationship between service quality (SQ) and CS in the hotel sector by applying the fuzzy-set qualitative comparative analysis (fsQCA) method to a five-star hotel in Cuba. Results of customer SQ perception analysis as configurations of conditions that explain
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Topic-based engagement analysis: Focusing on hotel industry Twitter accounts Tour. Manag. (IF 10.9) Pub Date : 2024-06-15 Inmaculada Rabadán-Martín, Lucía Barcos-Redín, Jorge Pereira-Delgado, Francisco Aguado-Correa, Nuria Padilla-Garrido
In a social-media context, brands need to understand how to frame their messages, so that a topic can be quickly recognized, promoting higher levels of user engagement. However, knowledge about the link between content type and its engagement is not sufficiently studied. We first explore hotel Firm-Generated Content (FGC) and its inherent themes using topic modelling; we then use an metric to investigate
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Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure? Tour. Manag. (IF 10.9) Pub Date : 2024-06-15 Xing'an Xu, Najuan Wen, Ruiying Cai
Compassion fatigue, which results from empathy, is associated with many negative consequences. However, limited attention has been devoted to the compassion fatigue of employees in the tourism and hospitality sector, particularly within the context of service failures. To mitigate the potential negative impact of compassion fatigue on employees, this research reveals how leader humor alleviates employees'
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Frontline employees’ impression management strategies after engaging in constructive deviant behavior: A leader-centric perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-15 Mengyu Mao, Lanxia Zhang, Jiamin Li, Yuanyuan Jia
While previous research has achieved consensus on the benefits of constructive deviant behavior within the hospitality industry and has proposed various solutions to promote this behavior, there remains a gap in understanding what frontline employees do after engaging in constructive deviant behavior. Drawing on impression management theory, we established a model in which constructive deviant behavior
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Subsidizing residents or companies? An equilibrium-based analysis of subsidy strategies for EV charging facilities Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-15 Fu-Lin Wang, Hai-Jun Huang
This study examines the charging location choice behavior of residents in relation to employer-provided charging facilities and investigates the impact of different government subsidy strategies for charging facility construction on urban spatial structure and traffic-related air pollution. Using a monocentric two-zone city model, we analyze the residential distribution and travel mode choice of urban
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The effect of human versus virtual influencers: The roles of destination types and self-referencing processes Tour. Manag. (IF 10.9) Pub Date : 2024-06-14 Lu (Monroe) Meng, Yongyue Bie, Mengya Yang, Yijie Wang
Social media influencers are increasingly recognized for their ability to influence tourists' decision-making processes. The emergent phenomenon of virtual influencers presents an unprecedented challenge to their human counterparts, reshaping the dynamics of the tourism industry. It remains a challenge to integrate various forms of destination advertising and harmonize the approaches of both human
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From disruption to normalcy: Co-production public service and destination competitiveness Tour. Manag. (IF 10.9) Pub Date : 2024-06-14 Yang Zhang, Xiaoxiao Fu, Ye Zhang, Tao Huang
Drawing upon the interdisciplinary integration of co-production approaches of public service rooted in the public administration science, this study presents a retrospective analysis of the impact of public service and identifies key co-producers of tourism destination competitiveness (TDC) during uncertain periods. Utilizing the mixed qualitative and quantitative analysis of the policies implemented
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Inspiring tourists’ imagination: How and when human presence in photographs enhances travel mental simulation and destination attractiveness Tour. Manag. (IF 10.9) Pub Date : 2024-06-14 Yuan (William) Li, Lisa C. Wan
Due to the intangible nature of tourism products, successful destination marketing depends on whether visual materials can evoke tourists' vivid fantasies of their future travel experiences. Our research sheds light on an effective visual cue (i.e. human presence) that can be easily manipulated in destination photographs to facilitate such mental simulation processes. Across three experimental studies
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Addressing common method variance in country- and destination-image research: Two practical approaches J. Destin. Mark. Manag. (IF 8.9) Pub Date : 2024-06-14 Hans Baumgartner, Alessandro De Nisco, Adamantios Diamantopoulos
Self-administered surveys are a widespread data collection method in tourism research. However, survey-based data are prone to what is widely referred to as common method variance (CMV). Common method variance represents systematic error variance which can potentially have a substantial confounding influence on empirical findings, since it can lead to incorrect assessments of construct validity and
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When disclosing the artificial intelligence (AI) technology integration into service delivery backfires: Roles of fear of AI, identity threat and existential threat International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-13 Yingwei (Wayne) Xu, Gongmei (May) Zhou, Ruiying (Raine) Cai, Dogan Gursoy
Grounded in technological singularity theory, this research assesses how disclosing AI integration in hospitality services impact customers’ attitudes and behavioral intentions in three studies. Specifically, study 1 lays the foundation by showing that disclosing the AI presence reduces customers’ cognitive and affective trust, perceived quality, and usage intention in hedonic services but not in utilitarian
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Regenerative adventure tourism. Going beyond sustainability – a horizon 2050 paper Tourism Review (IF 7.3) Pub Date : 2024-06-13 Nadine Schmidt Rojas, Manuel S. Sand, Sven Gross
Purpose This study aims to provide an overview of the regenerative concept and how this can be implemented in adventure travel. It looks into the history of sustainable adventure tourism and showcases best practice examples. This study is encouraging operators within the adventure tourism industry to adopt a regenerative approach. Design/methodology/approach A comprehensive literature review on the
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The impact of social media influencer's age cue on older adults' travel intention: The moderating roles of travel cues and travel constraints Tour. Manag. (IF 10.9) Pub Date : 2024-06-12 Xi Y. Leung, YunYing Susan Zhong, Jie Sun
The global aging population brings a growing older traveler market. This study applies social comparison theory to explore how travel influencers' age cues affect older adults’ travel intention through a dual process of assimilation (direct effect) and contrast (mediated by age identity). The moderating effects of travel cues (activity type and presence/absence of companions) and travel constraints
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Red heart at dark sites: The production of embodied patriotic ritual in tourism Tour. Manag. (IF 10.9) Pub Date : 2024-06-12 Jiaojiao Sun, Xingyang Lv
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Is it too much or not enough to click? Examining how and when the vertical visual perspective affects consumers' click-through intention International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-12 Heng Wu, Wenjun He, Xiaodan Li, Hui Ye
In addition to explicit informational cues, hotel managers can persuade consumers using subtle visual cues that convey symbolic meanings. This study examines the interaction effects of the vertical visual perspective (low-level vs. eye-level) in hotel cover photos and hotel type (higher-end vs. lower-end) on consumers’ click-through intention on the search results page of OTAs, the underlying mechanism
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Dining out with food allergies: Two decades of evidence calling for enhanced consumer protection International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-12 Silvia Dominguez, Jérémie Théolier, Jennifer Gerdts, Samuel B. Godefroy
Food allergic reactions in restaurant settings are regularly reported, including fatalities. The risk of dining out with food allergies is well documented, and is in part attributed to insufficient regulatory oversight. The objectives of this review were to (i) present scientific evidence characterizing the risk of dining out with food allergies, (ii) describe advances in proposed management mechanisms
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Analysis of user behavior in urban parking under different level of information scenarios provided by smart devices or connected cars Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-12 Andrés Rodríguez, Borja Alonso, Jose Luis Moura, Luigi dell’Olio
Due to the issues of land redevelopment and changes of use within urban areas, many cities must adopt measures to reorganise and optimise parking space. This paper proposes a methodology to study one of them by implementing parking information systems (PIS). This solution offers users a competitive advantage by allowing them to know about the free parking spaces at the moment of decision-making. To
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A mobility pilot development process experimented through a MaaS pilot in Budapest Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-12 Attila Aba, Domokos Esztergár-Kiss
Recently, several new concepts and innovative technologies have emerged to overcome the problems of urbanization, which can be hardly solved with using exclusively private vehicles or conventional public transport services. One of the new solutions is the Mobility-as-a-Service (MaaS) concept, a user-centric mobility distribution scheme, in which the user needs are satisfied via a single platform, and
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Upgrading in ride-sourcing markets with multi-class services Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-12 Xiaoran Qin, Hai Yang, Wei Liu
Most ride-sourcing platforms, exemplified by industry leaders like Uber, Lyft, and Didi, provide a range of ride services tailored to the diverse preferences of their passengers. Passengers, driven by their distinct priorities, may opt for high-class (HC) ride services, such as Luxury rides, if they value service quality, while those more cost-conscious may gravitate toward low-class (LC) ride services
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A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior Tour. Manag. (IF 10.9) Pub Date : 2024-06-10 SangGon (Edward) Lim, Chihyung "Michael" Ok, Lu Lu
This study presents a meta-analysis of the relationships between hospitality and tourism employees' innovative behavior and (a) its predictors and (b) various performance measures. Findings contribute to the field in four key ways. First, this research addresses the sector's burgeoning innovation landscape through a targeted meta-analytic review. Second, it describes a dense nomological network, expanding
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The power of voice! The impact of robot receptionists’ voice pitch and communication style on customer value cocreation intention International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-10 Xiao-Xin Liu, Cheng-Yue Yin, Meng-Ran Li
Despite growing interest in robots’ vocal cues in human-robot interactions, there are few studies on robots’ voice pitch. Drawing upon cue consistency theory and social exchange theory, we explore the interaction effect of the voice pitch and communication style of robot receptionists on customer value cocreation intention in hospitality contexts. Through two experiments, we demonstrate that when a
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Travel participation as an outlet for social integration of people with spinal cord injury: An explanatory sequential mixed methods study J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-10 Chenggang Hua, Shu Cole, Ye Zhang
Travel participation needs to be recognized as an outlet of active social integration for people with spinal cord injury (PwSCI), despite the wide range of potential physical and psychological challenges it present. Drawing on the social model of disability, this study examines the role of travel-facilitated social integration in enhancing self-assessment of health, quality of life (QOL) resilience
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Social demographics imputation based on similarity in multi-dimensional activity-travel pattern: A two-step approach Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-10 Bin Zhang, Soora Rasouli, Tao Feng
In response to the absence of demographics in increasingly emerging big data sets, we propose a novel method for inferring the missing demographic information based on similarity in people’s daily multi-dimensional activity-travel patterns as well as the characteristics of the area they move about. Instead of using isolated activity-travel attributes to infer social demographic features, our proposed
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Public transit commuting among U.S. immigrants: The role of English skills Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-10 Yuxin Zhang, Dafeng Xu
Using 2021 5-year American Community Survey, we empirically examine the effect of English proficiency on public transit ridership among immigrant commuters. To solve the endogeneity problem of English proficiency, we employ an instrumental variable strategy designed based on the interaction term between the age at arrival and non-Anglophone linguistic origin. English skills have a mixed role in explaining
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A holistic model of tourists’ pro-sustainability shopping consumption: The role of tourist heterogeneity Tour. Manag. (IF 10.9) Pub Date : 2024-06-08 Yanting Cai, Richard T.R. Qiu, Long Wen
Sustainability is becoming a vital theme in the development of tourism-related industries and have been notably investigated in the aviation and accommodation industries, but, sustainability in the context of the tourism shopping industry, which generates a great proportion of the tourism and travel sectors' contribution to gross domestic product, has been rarely studied. Using discrete choice modelling
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Choosing culture or nature: How temporal landmarks affect tourism destination preferences Tour. Manag. (IF 10.9) Pub Date : 2024-06-08 Lu (Monroe) Meng, Chenya Ma, Ziling Zhang, Wangshuai Wang, Le Zhang, Zhiming Cheng
Start and end temporal landmarks are powerful in altering individual perceptions and behavior. However, there has been little research on how temporal landmarks affect tourists' choice of destination. This paper draws on conservation of resources theory in analyzing how temporal landmarks influence tourists' choice of cultural vs. natural destinations. In four studies based on secondary data analyses
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Improving travel experience for hotel guests: Policy recommendations for pet-friendly hotels International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-08 Nikolaos Iason Koufodontis, Paraskevi Melissourgou
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Prioritization of internal marketing practices according to their influence on employee satisfaction by comparing IPA and AIPA International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-08 Özgür Davras
As employee satisfaction (ES) plays a critical role in the success of hospitality businesses, the factors influencing ES have been extensively investigated in the literature. However, considering the enterprises’ limited resources, it becomes crucial to allocate these resources based on the priority of factors in order to enhance ES. Importance-Performance Analysis (IPA) and Asymmetric Impact-Performance