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Struggling in silence? The formation mechanism of implicit conflict in rural tourism communities Tour. Manag. (IF 10.9) Pub Date : 2024-07-06 Yao Zhu, Fang Meng, Shousheng Chai, Yongguang Zou
This study explored the formation and influencing factors of the understudied implicit conflict in rural tourism communities from a social capital perspective. An exploratory sequential mixed-method approach was used, including semi-structured interviews and household surveys with rural tourism community residents. The study identifies the formation mechanism of implicit conflicts and examines the
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When travel blurs the self: The role of self-diagnosticity in tourist pay-what-you-want Tour. Manag. (IF 10.9) Pub Date : 2024-07-05 Jihao Hu, Lisa C. Wan
While existing research on pay-what-you-want often focuses on specific factors within the tourism context (e.g., time pressure, social crowding) that impact customers' payment magnitude, little is known about how the tourism context per se may shape customers' responses in pay-what-you-want pricing. Building on the multiple self-aspects framework, self-diagnosticity theory, and escapism characteristics
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Can performance pressure hinder service recovery performance? The mediating role of shame and individual contingencies of work meaningfulness and proactivity Tour. Manag. (IF 10.9) Pub Date : 2024-07-05 Xingyu Wang, Yitong Yu, Jingwen Yan, Aysin Pasamehmetoglu
Hospitality employees have long been experiencing high pressure at work, due to the strict performance requirements from organizations and excessive socioemotional demands from customers. Although “performing well under pressure” is often considered a prerequisite for competent employees, findings from organizational psychologists regarding employees' responses to perceived performance pressure are
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Dual identity and ambivalent sentiment of border residents: Predicting border community support for tourism development Tour. Manag. (IF 10.9) Pub Date : 2024-07-04 Nan Chen, Fangxuan (Sam) Li, Jianan Ma
Given the limited understanding of border communities in tourism literature, this research examines the sentiment of residents in Dandong, which demarcates the Sino-North Korean border, toward their neighboring country by employing a sequential mixed research design. In Study 1, in-depth interviews were conducted with 25 Dandong residents. Content analysis revealed that identification with the neighboring
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Fantasy or reality? Unveiling the power of realistic narratives in tourism social media advertising Tour. Manag. (IF 10.9) Pub Date : 2024-07-03 Ali Selcuk Can, Yuksel Ekinci, Setenay Dilek-Fidler
Narrative storytelling, a cornerstone of narrative persuasion theory, plays a crucial role in nurturing robust consumer-brand relationships. Understanding persuasive narratives within the social media domain is critical for destination brands. Hence, this study investigates the impact of realistic narratives on attitudinal destination brand loyalty, mediated by self-congruence and brand attachment
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The healing impact of travel on the mental health of breast cancer patients Tour. Manag. (IF 10.9) Pub Date : 2024-07-02 Wei Xiong, Meijiao Huang, Xi Yu Leung, Yuanyuan Li
This study explores how breast cancer patients engage in travel and how travel may improve patients’ mental health. Data were collected from 31 breast cancer participants through interviews, and conventional content analysis was conducted. The results indicate that breast cancer patients participate in various travel activities that encompass natural, spiritual, interpersonal, cultural, and social
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The dark side of robot usage for hotel employees: An uncertainty management perspective Tour. Manag. (IF 10.9) Pub Date : 2024-07-02 Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong
The increasing usage of service robots in hotels has generated discussions about their positive impacts. However, little research has been done on the adverse aspects of robot usage from the perspective of the employees, and few studies have investigated the antecedents of employee robot risk awareness. This study posits that employees are aware of potential threats posed by robots; they observe the
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Dressing up the place: Urban lifestyle mobilities and the production of “fashionable” tourism destinations in rural Japan Tour. Manag. (IF 10.9) Pub Date : 2024-06-25 Daijiro Yamagishi, Adam Doering
The past three decades of neoliberal structural reforms in Japan has established tourism policy favoring privatization, deregulation, and flexible mobility of capital to encourage decentralized markets. Within this system, attracting skilled urban migrants to rural regions has emerged as a central component of planning and development. Drawing on Kawamura's theory of fashion-ology, this study details
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Topic-based engagement analysis: Focusing on hotel industry Twitter accounts Tour. Manag. (IF 10.9) Pub Date : 2024-06-15 Inmaculada Rabadán-Martín, Lucía Barcos-Redín, Jorge Pereira-Delgado, Francisco Aguado-Correa, Nuria Padilla-Garrido
In a social-media context, brands need to understand how to frame their messages, so that a topic can be quickly recognized, promoting higher levels of user engagement. However, knowledge about the link between content type and its engagement is not sufficiently studied. We first explore hotel Firm-Generated Content (FGC) and its inherent themes using topic modelling; we then use an metric to investigate
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Laughing it off: How does leader humor alleviate employees’ compassion fatigue in service failure? Tour. Manag. (IF 10.9) Pub Date : 2024-06-15 Xing'an Xu, Najuan Wen, Ruiying Cai
Compassion fatigue, which results from empathy, is associated with many negative consequences. However, limited attention has been devoted to the compassion fatigue of employees in the tourism and hospitality sector, particularly within the context of service failures. To mitigate the potential negative impact of compassion fatigue on employees, this research reveals how leader humor alleviates employees'
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The effect of human versus virtual influencers: The roles of destination types and self-referencing processes Tour. Manag. (IF 10.9) Pub Date : 2024-06-14 Lu (Monroe) Meng, Yongyue Bie, Mengya Yang, Yijie Wang
Social media influencers are increasingly recognized for their ability to influence tourists' decision-making processes. The emergent phenomenon of virtual influencers presents an unprecedented challenge to their human counterparts, reshaping the dynamics of the tourism industry. It remains a challenge to integrate various forms of destination advertising and harmonize the approaches of both human
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From disruption to normalcy: Co-production public service and destination competitiveness Tour. Manag. (IF 10.9) Pub Date : 2024-06-14 Yang Zhang, Xiaoxiao Fu, Ye Zhang, Tao Huang
Drawing upon the interdisciplinary integration of co-production approaches of public service rooted in the public administration science, this study presents a retrospective analysis of the impact of public service and identifies key co-producers of tourism destination competitiveness (TDC) during uncertain periods. Utilizing the mixed qualitative and quantitative analysis of the policies implemented
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Inspiring tourists’ imagination: How and when human presence in photographs enhances travel mental simulation and destination attractiveness Tour. Manag. (IF 10.9) Pub Date : 2024-06-14 Yuan (William) Li, Lisa C. Wan
Due to the intangible nature of tourism products, successful destination marketing depends on whether visual materials can evoke tourists' vivid fantasies of their future travel experiences. Our research sheds light on an effective visual cue (i.e. human presence) that can be easily manipulated in destination photographs to facilitate such mental simulation processes. Across three experimental studies
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The impact of social media influencer's age cue on older adults' travel intention: The moderating roles of travel cues and travel constraints Tour. Manag. (IF 10.9) Pub Date : 2024-06-12 Xi Y. Leung, YunYing Susan Zhong, Jie Sun
The global aging population brings a growing older traveler market. This study applies social comparison theory to explore how travel influencers' age cues affect older adults’ travel intention through a dual process of assimilation (direct effect) and contrast (mediated by age identity). The moderating effects of travel cues (activity type and presence/absence of companions) and travel constraints
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Red heart at dark sites: The production of embodied patriotic ritual in tourism Tour. Manag. (IF 10.9) Pub Date : 2024-06-12 Jiaojiao Sun, Xingyang Lv
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A meta-analytic review of hospitality and tourism employees’ creativity and innovative behavior Tour. Manag. (IF 10.9) Pub Date : 2024-06-10 SangGon (Edward) Lim, Chihyung "Michael" Ok, Lu Lu
This study presents a meta-analysis of the relationships between hospitality and tourism employees' innovative behavior and (a) its predictors and (b) various performance measures. Findings contribute to the field in four key ways. First, this research addresses the sector's burgeoning innovation landscape through a targeted meta-analytic review. Second, it describes a dense nomological network, expanding
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A holistic model of tourists’ pro-sustainability shopping consumption: The role of tourist heterogeneity Tour. Manag. (IF 10.9) Pub Date : 2024-06-08 Yanting Cai, Richard T.R. Qiu, Long Wen
Sustainability is becoming a vital theme in the development of tourism-related industries and have been notably investigated in the aviation and accommodation industries, but, sustainability in the context of the tourism shopping industry, which generates a great proportion of the tourism and travel sectors' contribution to gross domestic product, has been rarely studied. Using discrete choice modelling
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Choosing culture or nature: How temporal landmarks affect tourism destination preferences Tour. Manag. (IF 10.9) Pub Date : 2024-06-08 Lu (Monroe) Meng, Chenya Ma, Ziling Zhang, Wangshuai Wang, Le Zhang, Zhiming Cheng
Start and end temporal landmarks are powerful in altering individual perceptions and behavior. However, there has been little research on how temporal landmarks affect tourists' choice of destination. This paper draws on conservation of resources theory in analyzing how temporal landmarks influence tourists' choice of cultural vs. natural destinations. In four studies based on secondary data analyses
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Digitally enriched exhibitions: Perspectives from Museum professionals Tour. Manag. (IF 10.9) Pub Date : 2024-05-21 Ding Xu, Wending Zhang, Chaozhi Zhang, Ruohan Mao, Chuhan Wang
In approaching museum digitalisation, museum professionals are under-represented in tourism research. Yet they are key stakeholders whose opinions can help refine tourism knowledge. To address this gap, the present study assessed their social representation of digitally enriched exhibitions. In this two-phase qualitative study, 146 blog posts and 26 videos generated by museum professionals were retrieved
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Dynamics in the asymmetric effects of job attributes on employee satisfaction: A mixed-method approach using big data Tour. Manag. (IF 10.9) Pub Date : 2024-05-21 Zhuo Li, Panagiotis Stamolampros, Xuefeng Zhao
Given its direct influence on customer satisfaction and firm profitability, employee satisfaction has attracted much attention from scholars in the hospitality industry. However, the moderating variables that shape the asymmetric relationship between job attributes and employee satisfaction remain largely unexplored. We aim to fill this gap by considering the influence of employee position and organizational
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A meta-analytic investigation of innovation predictors in tourism and hospitality organizations Tour. Manag. (IF 10.9) Pub Date : 2024-05-21 SangGon (Edward) Lim, Chihyung Michael Ok, Yang Yang
The tourism and hospitality management literature related to innovation has grown substantially in past decades, producing an overarching view of this topic. Studies have highlighted the need for comprehensive empirical evidence to advance innovation. This paper addresses this gap through a quantitative meta-analysis of tourism and hospitality innovation research. The primary objective is to provide
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How AI awareness can prompt service performance adaptivity and technologically-environmental mastery Tour. Manag. (IF 10.9) Pub Date : 2024-05-20 Ziying Mo, Matthew Tingchi Liu, Yu Ma
Despite the growing tourism research interest in artificial intelligence (AI) awareness, this research field largely focuses on the effects of AI awareness on employees’ work-related outcomes, with few studies considering how AI awareness can prompt their both work- and life-related outcomes. Drawing on the job crafting strategies, we argue that AI awareness can encourage employees to address challenges
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Optimal carrying capacity in rural tourism: Crowding, quality deterioration, and productive inefficiency Tour. Manag. (IF 10.9) Pub Date : 2024-05-20 José Francisco Baños-Pino, David Boto-García, Emma Zapico, Matías Mayor
This paper introduces a novel framework for characterizing destination overcrowding in rural tourism using a production approach. We build upon destination life cycle, carrying capacity, and consumer preference theories to characterize optimal levels of overnight stays in the presence of disutility from crowding. Using panel data for rural tourism in Spanish provinces, we model crowding non-linearly
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Interactive effects of AI awareness and change-oriented leadership on employee-AI collaboration: The role of approach and avoidance motivation Tour. Manag. (IF 10.9) Pub Date : 2024-05-20 Zihan Yin, Haiyan Kong, Yehuda Baruch, Patrick L'Espoir Decosta, Yue Yuan
AI application has been met with great concern in the hospitality field given its efficacy enhancement but threats to employee tasks and jobs. This study investigates the interactive impacts between AI awareness and change-oriented leadership on hospitality employees' protective behaviors, including whether and how the interactions influence employees’ collaboration with AI. A two-wave survey of hotel
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A.HassanDigital Transformation and Innovation in Tourism Events2022RoutledgeNew York978-1-03-222096-3258(Hbk.), £104 Tour. Manag. (IF 10.9) Pub Date : 2024-05-20 Joseph Lok-Man Lee
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LiYangGeoffreyWallEthnic Tourism Impacts, Challenges and Opportunities2023RoutledgeNew York238 pp., (eBook.), £32.39 ISBN: 9781003373964, 238 pp., (Pbk.), £35.99 ISBN: 9781032447971, (Hbk.), £130.00 ISBN: 9781032447940 Tour. Manag. (IF 10.9) Pub Date : 2024-05-17 Yusril, Eko Kurniawan, Samsul Arifin
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C.PasquinelliM.TrunfioSustainability-oriented Innovation in Smart Tourism: Challenges and Pitfalls of Technology Deployment for Sustainable Destinations2023Springer NatureGermany166 pp pp, € 109.99 ISBN 978-3-031-33676-8 (Hbk.), ISBN 978-3-031-33679-9, € 93.00 ISBN 978-3-031-33677-5 (eBook: EPUB and PDF) Tour. Manag. (IF 10.9) Pub Date : 2024-05-17 Mir'atun Nisa', Tanza Dona Pertiwi, Rohmatul Farohah Kholison
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Animal psychotherapist: The potential impacts of animal-based tourism on mental health Tour. Manag. (IF 10.9) Pub Date : 2024-05-14 Guyang Lin, Mimi Li
Tourism can potentially supplement mainstream mental healthcare. Despite extensive attention to the positive psychological outcomes of tourism activities, few investigations have concerned how animal-based tourism may influence diverse aspects of mental health. This article seeks to fill this gap by proposing a possible mechanism to clarify the impact of this type of tourism. Three animal-related factors
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ESG for the hospitality and tourism research: Essential demanded research area for all Tour. Manag. (IF 10.9) Pub Date : 2024-05-13 Ki-Joon Back
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Who should the spotlight be on? The interactive effects of celebrity endorser type and destination personality Tour. Manag. (IF 10.9) Pub Date : 2024-05-08 Yan Zhou, Yong-Quan Li, Wen-Qi Ruan, Shu-Ning Zhang, Ting-Ting Yang
Celebrity endorsements are becoming a popular destination marketing strategy. However, most existing studies focus on the effect of real celebrity endorsers and less on virtual celebrity endorsers. Applying construal level theory, this study examined the interaction between celebrity endorser type (real celebrity vs. virtual celebrity) and destination personality (sincere vs. exciting). Results across
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Rally-around-the-destination? Changes in host-guest emotional solidarity after crises Tour. Manag. (IF 10.9) Pub Date : 2024-05-04 Yanqin Li, Liangquan Zhang, Ruxue Qin, Chris Ryan
Utilizing the political concept of “rally-around-the-flag”, this study takes Jiuzhai Valley as a case to construct a framework of host-guest emotional solidarity and examines the dynamics of such solidarity after an earthquake and the COVID-19 pandemic. Thematic and sentiment analyses are applied to interpret Sina Weibo data and the narratives derived from residents’ interviews as a form of triangulation
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Sense of place of tourism destinations in a metaverse paradigm Tour. Manag. (IF 10.9) Pub Date : 2024-05-01 Li Miao, Fiona X. Yang, Jingjing Hu, Kanye Ye Wang, Qiao Zhang
This thought-provoking conceptual research pioneers the conceptualization of sense of place (SOP) in tourism within a metaverse paradigm, where the convergence of real and digital realms compels us to reframe our understanding of tourism destinations. Built upon three major perspectives, corresponding paradigm shifts have been proposed: (1) SOP as an individual's cognition of a tourism destination:
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Eliciting eudaimonic well-being in the tourism experiential space: Evidence from online reviews Tour. Manag. (IF 10.9) Pub Date : 2024-04-30 Xue Zhang, Li Cheng, Guoshuai Ma
Finding ways to help people deal with mental health problems and cultivate positive psychological qualities has become an important issue of common concern in modern society. Tourism, as one of the important industries that can provide feelings of well-being, has an inescapable responsibility to promote the development of positive psychological states. Thus, this study focused on tourists' online reviews
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Towards a typology of virtual tourists: Efficacy of visual patterns and attentional cues Tour. Manag. (IF 10.9) Pub Date : 2024-04-18 Biqiang Liu, Brent Moyle, Anna Kralj, Yaoqi Li
Virtual tourism is rapidly emerging in prominence in contemporary tourism research. Previous studies tend to consider the virtual tourism population as a homogeneous entity, resulting in unintended consequences. Despite the ocular-centric nature within virtual environments, existing eye tracking studies have rarely classified virtual tourists into benefit-based segments, discounting the critical role
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Tourism experiences co-created on social media Tour. Manag. (IF 10.9) Pub Date : 2024-04-18 Zhuowei (Joy) Huang, Michael S. Lin, Jinyan Chen
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Metaperception benefits of service robots in uncomfortable service encounters Tour. Manag. (IF 10.9) Pub Date : 2024-04-15 Valentina Pitardi, Jochen Wirtz, Stefanie Paluch, Werner H. Kunz
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Influence of time metaphor and destination image proximity on tourist responses Tour. Manag. (IF 10.9) Pub Date : 2024-04-14 Qianqian Su, Fangxuan (Sam) Li
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How do positive host-guest interactions in tourism alter the indicators of tourists’ general attachment styles? A moderated mediation model Tour. Manag. (IF 10.9) Pub Date : 2024-04-14 Ying Qu, Qing Zhou, Limei Cao
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How does occupational stigma and work dirtiness inhibit hotel front-line employees’ proactive customer service performance and its solutions Tour. Manag. (IF 10.9) Pub Date : 2024-04-10 Xingyang Lv, Kexin Zhang, Qi Song, Xiaoxiao Fu, Yue Liu
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Understanding how a commitment-based pledge intervention encourages pro-environmental tourist behaviour Tour. Manag. (IF 10.9) Pub Date : 2024-04-10 Elizabeth Cooper, Sara Dolnicar, Bettina Grün
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Limiting rural tourism: Local agency and community-based tourism in Andalusia (Spain) Tour. Manag. (IF 10.9) Pub Date : 2024-04-08 Esteban Ruiz-Ballesteros, Auxiliadora González-Portillo
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Embracing artificial intelligence (AI) with job crafting: Exploring trickle-down effect and employees’ outcomes Tour. Manag. (IF 10.9) Pub Date : 2024-04-06 Wanlu Li, Xin Qin, Kai Chi Yam, Huiru Deng, Chen Chen, Xiaowei Dong, Luyuan Jiang, Wenjin Tang
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Should the risk of social desirability bias in survey studies be assessed at the level of each pro-environmental behaviour? Tour. Manag. (IF 10.9) Pub Date : 2024-04-03 Oscar Yuheng Zhu, Danyelle Greene, Sara Dolnicar
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Dementia as a global challenge: Progress and prospects for creating more dementia-inclusive tourism industries Tour. Manag. (IF 10.9) Pub Date : 2024-04-01 Stephen J. Page, Joanne Connell
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Infusing pre-registration into tourism research Tour. Manag. (IF 10.9) Pub Date : 2024-03-26 Zengxiang Chen, Xiang ( Robert) Li
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Did COVID-19 grants support tourism firms in securing survival and employment? Evidence from Croatia Tour. Manag. (IF 10.9) Pub Date : 2024-03-23 Nebojša Stojčić, Maruška Vizek
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“Give me an upgrade or I will give you a bad review!” Investigating customer threats in the hospitality industry Tour. Manag. (IF 10.9) Pub Date : 2024-03-22 Achilleas Boukis, Lloyd Harris, Christos D. Koritos
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Mindful luxury: A case of the Faroe Islands Tour. Manag. (IF 10.9) Pub Date : 2024-03-20 Marina Leban, Amy Errmann, Yuri Seo, Benjamin G. Voyer
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“Feel the green”: How a handwritten typeface affects tourists’ responses to green tourism products and services Tour. Manag. (IF 10.9) Pub Date : 2024-03-20 Dickson Tok, Yunhui Huang, Lu Yang
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Refocusing on the start and end of tourists’ decision-making: Measuring thresholds and information loop limits Tour. Manag. (IF 10.9) Pub Date : 2024-03-16 Ruizhe Fang, Li Pan
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Development and validation of the new resident empowerment through Tourism Scale: RETS 2.0 Tour. Manag. (IF 10.9) Pub Date : 2024-03-15 Edson Redy Moreira dos Santos, Luís Nobre Pereira, Patrícia Pinto, B. Bynum Boley
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The asymmetric impact of Twitter Sentiment and emotions: Impulse response analysis on European tourism firms using micro-data Tour. Manag. (IF 10.9) Pub Date : 2024-03-14 Efstathios Polyzos, Anestis Fotiadis, Tzung-Cheng Huan
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The effect of implied motion in travel photographs on visit intention: The mediating role of mental imagery Tour. Manag. (IF 10.9) Pub Date : 2024-03-10 Fangxuan (Sam) Li, Jianan Ma
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Choosing the right fit: A practical guide to selecting measurement models for tourism constructs Tour. Manag. (IF 10.9) Pub Date : 2024-03-06 Josip Mikulić
The recent surge in scale development studies within tourism research necessitates a critical reevaluation of our approach to construct operationalization. This paper addresses a gap in the literature by posing a fundamental question: what is the intended purpose of the scale we are developing or using? By explicitly considering this question, researchers can make informed decisions about the most
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Employee resilience during crisis: A three-tiered perspective on its ‘can-do’ and ‘reason-to’ motivational factors Tour. Manag. (IF 10.9) Pub Date : 2024-03-04 Richard N.S. Robinson, Hongmin Yan, Yawei Jiang
While much attention has been focused on tourist, organisational and destination resilience in tourism, in the post-COVID-19 era labour market it is vital to consider employee resilience more fully. A macro-, meso- and micro-level conceptualisation postulating that three-tiered factors, together, impact employee resilience is framed and empirically tested. This research sought to identify a gap in
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Strategies and conditions for crafting managerial responses to online reviews Tour. Manag. (IF 10.9) Pub Date : 2024-03-02 Xin Zhang, Lei La, GuoQiong Ivanka Huang, Haoxiang Xie
The present study investigates how managerial responses to online reviews can help managers maintain relationships with past and future customers, exploring the question through the lens of the uncertainty reduction theory and the rapport management model. The present work crawled 446,663 customer reviews and 96,633 tour managerial responses on using Python. Through randomly selecting 1000 responses
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Tourism SME default: A note on predictors Tour. Manag. (IF 10.9) Pub Date : 2024-02-27 Stjepan Srhoj, Vanja Vitezić, Alessandro Giannozzi, Josip Mikulić
This note addresses the lack of progress on small and medium enterprises (SMEs) default prediction in the tourism sector. Using the case of Croatian tourism SMEs, this note applies Altman's recently introduced Omega Score model to (i) predict SME default, (ii) explore and contrast important variables for default prediction in tourism vs. other sectors, and (iii) adapt the original Omega Score to tourism
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Decolonizing knowledge production in tourism research Tour. Manag. (IF 10.9) Pub Date : 2024-02-26 Bing Pan, Soyoung Park
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Breaking boundaries: Exploring gendered challenges and advancing equality for Iranian women careers in tourism Tour. Manag. (IF 10.9) Pub Date : 2024-02-26 María Jesús Carrasco-Santos, Siamak Seyfi, Seyedasaad Hosseini, C. Michael Hall, Boshra Mohajer, Fernando Almeida-García, Rafael Cortes Macías
While there's growing interest in gender and employment issues in tourism studies, a gap exists when examining the obstacles women face in career pursuits, especially in theocratic societies. Drawing on Risman's gender structure theory, this qualitative study investigates how Iranian women perceive the impact of gender power dynamics on their careers and those of their peers. The findings reveal inhibitory
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It's a pleasure to stay sustainably: Leveraging hedonic appeals in tourism and hospitality Tour. Manag. (IF 10.9) Pub Date : 2024-02-17 Melanie Trabandt, Wassili Lasarov, Giampaolo Viglia
The tourism sector is actively exploring methods to reduce its adverse environmental impact. Our study introduces hedonic appeals as a novel approach to encourage guests to reduce their room cleaning requests. We contend that combining this approach with sustainable appeals is at least as effective as the previously identified most effective strategy, namely providing guests with financial incentives