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How does spatial distance to travel companions transform to temporal distance in travel purchase decisions? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-13 Jin Cheng, Xuehuan He, Jun Wen, Lujun Su
The temporal distance between purchase time and departure time is inherent within travel purchase decisions. Construal level theory suggests that construal congruence between various dimensions of psychological distance leads to positive effects. Hence, this study explored whether the spatial distance between tourists and their companions in the pre-trip phase impacts temporal distance in travel purchase
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Book Review from : Contemporary Marketing and Consumer Behaviour in Sustainable Tourism, First Edition (Edited by Maria Palazzo and Pantae Foroudi), ISBN 9781003388593. Book Link https://www.taylorfrancis.com/books/edit/10.4324/9781003388593/contemporary-marketing-consumer-behaviour-sustainable-tourism-maria-palazzo-pantea-foroudi. J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-13 Muhammad Faizul Mamduh, Hesti Eka Setianingsih, Muhammad Cholil
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Tourists prefer competent appearance robot over warm one: The effect of busyness perception J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-11 Chen Yang, Xiaogang Xu
This article indicates that perceived busyness affects tourists' appearance preferences for service robots in tourist scenarios. Results from three studies reveal that tourists who feel busy will prefer competent-appearance to warm-appearance service robots. This relationship is serial mediated by efficiency motivation and tourists’ functional value focus, and it is moderated by time orientation. Specifically
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Insta-fame or insta-flop? The pitfalls of using virtual influencers in tourism marketing J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-02 Li Xie-Carson, Pierre Benckendorff
Despite the growing significance of virtual influencers (VIs) on social media, the utilisation of VIs in the tourism sector remains underexplored. Underpinned by the “computers are social actors” (CASA) paradigm and the Uncanny Valley theory, this study employed five focus groups with photo elicitation to investigate the key factors that inhibit audience engagement with VIs in tourism contexts. Embodiment
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Can negative dark tourism transformative experiences promote tourists’ well-being? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Shaobing Zhuo, Yuchen Xu, Ting Jiang
Drawing on identity development theory, this study examines the relationships between negative dark tourism transformative experiences (NDTTEs), self-reflection, self-rumination, self-discovery, and well-being to corroborate a model explaining how NDTTEs contribute to tourists’ well-being. A cross-sectional survey was conducted with 684 tourists who had visited dark tourism sites over the past three
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Original or discounted amount? The mechanism of impact of group-buying bill amount display and peer presence on consumer repurchase intention in restaurants J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Yuchen Wang, Rui Guo, Shihang Yang
Group-buying coupons have increasingly become a crucial marketing measure for restaurants to attract and maintain consumer flow. Compared to redemption in-store, stimulating consumer repurchase intention is more important for long-term restaurant development. Accordingly, this study, grounded in social influence theory, explores the mechanisms by which restaurant group-buying bill amount display and
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Consumer autonomy: A strategy to alleviate the self-serving bias in tourism value co-creation J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-26 Tengteng Zhu, Lu Zhang, Hepu Deng, Canmian Liu, Xin Liu
Although consumers are increasingly collaborating with service providers to create value in the tourism industry, the potential for self-serving bias (i.e., taking credit or deflecting blame onto others) can be detrimental to co-creation. There is a lack of research addressing how such unproductive effects can be reduced from the perspective of consumer autonomy. To bridge this gap, this study investigates
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Customer misbehavior: The impact of a symbolic recovery strategy and cultural tightness-looseness on observing customers J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-24 Barbara Apaalabono Atanga, Zixi (Lavi) Peng, Anna S. Mattila
Customer misbehavior is a major problem in shared service environments. Empirical evidence suggests that customer misbehavior negatively affects the patronage intentions, emotions, and overall service experience of observing customers. Yet, there is limited knowledge on how service providers can restore the satisfaction of customers who witness other customers' disruptive behaviors. To fill this gap
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Tourist socialization process in tourism activity decision-making: The moderation of scarcity appeals J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Jin Cheng, Lujun Su, Xuehuan He, Bocong Jia
Tourist socialization process suggest that family and friends shape tourist's cognition, and in turn their behaviors. A conceptual model is developed that investigates tourists' perceived risk as an underlying mechanism between tourism activity type, travel companion type and purchase decisions to illustrate tourist socialization process in tourism activity decision-making. This study further investigates
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Mapping organizational justice in tourism, hospitality, and events literature: An in-depth scoping review J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Mehdi Golverdi, Mohammad Sadegh Sharifirad, Raymond Rastegar
In the tourism, hospitality, and events industry, organizational justice plays a crucial role in shaping key job outcomes such as organizational commitment, trust, job performance, innovation, and organizational citizenship behaviors. This exhaustive scoping review not only clarifies existing knowledge but also identifies gaps and outlines future research directions, providing a comprehensive roadmap
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Can environmental science popularization of tourism live streaming stimulate potential tourists’ pro-environmental behavior intentions? A construal level theory analysis J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-21 Yuchen Wang, Yuchen Jiao
The updated iteration of social media provides new possibilities for mitigating environmental problems. To further clarify the environmental value of emerging social media, based on the construal level theory, this study investigated the tourism live streaming of environmental science popular, with presence as a boundary condition. This study constructed a theoretical model of the influence of the
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Not just a game: Understanding eco-gamification in sustainable destination development J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-20 Jing (Jasper) Yu, Jingjing (Judy) Hu, Guanrong (Gus) Liu, Wenyuan Jiang, Gabby Walters
Eco-gamification is increasingly recognized as a promising approach to address critical environmental challenges and support the achievement of Sustainable Development Goals (SDGs) of ‘net zero’ emissions and neutrality in land degradation by 2050. However, sustaining long-term engagement remains a challenge, which may be due to the insufficient integration of gamified media elements with visual representations
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Frontline employees’ impression management strategies after engaging in constructive deviant behavior: A leader-centric perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-15 Mengyu Mao, Lanxia Zhang, Jiamin Li, Yuanyuan Jia
While previous research has achieved consensus on the benefits of constructive deviant behavior within the hospitality industry and has proposed various solutions to promote this behavior, there remains a gap in understanding what frontline employees do after engaging in constructive deviant behavior. Drawing on impression management theory, we established a model in which constructive deviant behavior
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Travel participation as an outlet for social integration of people with spinal cord injury: An explanatory sequential mixed methods study J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-10 Chenggang Hua, Shu Cole, Ye Zhang
Travel participation needs to be recognized as an outlet of active social integration for people with spinal cord injury (PwSCI), despite the wide range of potential physical and psychological challenges it present. Drawing on the social model of disability, this study examines the role of travel-facilitated social integration in enhancing self-assessment of health, quality of life (QOL) resilience
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Investigating the managerial effects of workcations (work(plus)vacations) on digital nomad employees: Workcation satisfaction, work engagement, innovation behavior, intention to stay, and revisit intention J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-05 Jinhee Lee, Hakseung Shin, Juhyun Kang
Despite the widespread adoption of workcations (work+vacations) in corporations, their managerial value in the post-pandemic era is questionable owing to the increasing shift toward in-person work by many companies. This research note explored the managerial effects of workcations from the perspectives of employees who have experienced them. In Study 1, we qualitatively identified the positive and
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Tourism competitiveness and social progress: A systematic literature review J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-29 Amanda de Paula Aguiar Barbosa, Adalberto Americo Fischmann, Benny Kramer Costa
This article aims to analyze the scientific production of tourism competitiveness and social progress. We used the sequential mixed methods approach for the systematic literature review in two steps. The first stage corresponds to a meta-analysis of 143 variables related to the social aspects of tourism competitiveness presented in 34 quantitative studies in the area published between 1999 and May
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Navigating travel decisions in health crises: The interplay of message framing, regulatory focus, and perceived risk J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-22 Prosanjit Saha, Manuel Alector Ribeiro, Biplab Roy
This study investigates the impact of promotional message framing on domestic tourists' travel intentions during a health crisis, exploring the moderating effects of regulatory focus and perceived risk. Utilizing a 2 × 2 × 2 between-subject factorial design, two experiments were conducted with data collected from domestic tourists. The findings reveal that promotion-focused tourists prefer emotionally
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Transforming communities: Analyzing the effects of infrastructure and tourism development on social capital, livelihoods, and resilience in Gilgit-Baltistan, Pakistan J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-10 Asif Hussain, Ante Mandić, Francesc Fusté-Forné
This study explores the dynamic relationship between social capital, livelihoods, and tourism development in Gilgit-Baltistan, Pakistan, focusing on the indigenous social capital influenced by cultural perspectives. Given the rapid infrastructure and tourism developments in Gilgit-Baltistan, understanding their profound impacts on local communities is crucial, as these changes pose unique challenges
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Revealing the metaphorical code: Heterogeneous effects and mechanisms of tourism advertising style in cultural heritage sites J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-09 Zi-Ting Yang, Wen-Qi Ruan, Shu-Ning Zhang, Zi-Chin Cheng
Tourism advertising is linked to market competitiveness and sustainable development of cultural heritage sites (CHSs). However, current academic circles do not adequately discuss its impact effects and mechanisms methodically. This study explores the heterogeneous effects of different tourism advertising styles. The results reveal that metaphorical tourism advertising (vs. straightforward tourism advertising)
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How figurative language affects officer live streaming effectiveness: A benign violation perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-08 Lin Zhang, Da Shi, Xiaoxiao Qi, Xiyun Liu, Zixuan Huang
Officer live streaming is a novel e-marketing format in the tourism industry. Using a sequential mixed-methods approach, this research explores how officers transform identity violation (i.e., as officers vs. as live streamers) into a benign violation to spark consumers' continuous watching intentions and purchase intentions. Through in-depth interviews, Study 1 indicated that language provides clues
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Inside Airbnb’s performance and adaptive strategies in Barcelona using artificial neural networks: A longitudinal, spatial, and multi-host perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-05-03 Soledad Morales-Pérez, Antoni Meseguer-Artola, Lluís Alfons Garay-Tamajón, Josep Lladós-Masllorens
This research explores the Airbnb platform's performance and adaptive strategies by analysing its spatial, temporal, and multi-host patterns. A three-layer model based on machine learning and neural networks, compared with a multiple linear regression, Random Forest Regression (RFR), and Support Vector Regression (SVR) methods, is used to conduct a longitudinal analysis of three representative months
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Solving the mystery of storytelling in destination marketing: A systematic review J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-29 Xi Zhang, T. Ramayah
Storytelling has been prevailing in the tourism industry and considered as an effective communication tool. However, the knowledge of what and how stories connected to destinations are told and utilized is still fragmented and ambiguous. To acquire a comprehensive understanding of storytelling in the context of destination marketing, this study employs a systematic review methodology to analyze academic
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Being there: How sensory impressions influence tourists' pro-environmental behaviors J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-28 Biao Luo, Yunjie Bai, Mengyu Zhang
The significance of the sensory aspect in the tourism experience process for fostering pro-environmental behaviors (PEBs) among tourists at the destination is well-acknowledged. However, the existing literature remains scant. This study endeavors to explore the impact of tourists' sensory impressions on their PEBs, from the perspective of the tourism destination. Given the fluctuations in the natural
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Doing the right thing: How to persuade travelers to adopt pro-environmental behaviors? An elaboration likelihood model perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-27 Peng Cheng, Wei Wang, Shu Yang
This study adopts the Elaboration Likelihood Model (ELM) to explore the interplay between central route factors and peripheral route factors in influencing pro-environmental behaviors among tourists. Place attachment is introduced as a moderator influencing the relationship between tourists' attitudes and behaviors. Utilizing designed scenarios, the study gathered 728 valid questionnaires to assess
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Passport to transformation: Assessing transformative learning in overseas students through travel experiences J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-26 Jianying Jin, Marco Antonio Robledo
This research note advances prior studies by thoroughly examining transformative learning in overseas students. Employing an embedded mixed-method approach that incorporates pilot interviews and graphic elicitation based on King's (2009) Learning Activities Survey, we examined 339 transformed respondents and 8 graphic elicitation interviewees. The results highlight the transformative power of experiences
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How mindfulness training changes tourist experience: An exploratory study J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-24 Songul Cilem Kaya, Hakan Sezerel, Viachaslau Filimonau
While mindfulness is receiving increasing attention in tourism literature, most studies are either conceptual or grounded in positivist paradigms that emphasize the potential benefits of mindful travel. There is limited research on mindful training programs and the experiences of tourists who have undergone such training. This study fills this gap by adopting an interpretive perspective to explore
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How job stress influences employee problem-solving behaviour in hospitality setting: Exploring the critical roles of performance difficulty and empathetic leadership J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-24 Faridahwati Mohd-Shamsudin, Ahmad Jamal Bani-Melhem, Shaker Bani-Melhem, Osama Khassawneh, Mohamed Aboelmaged
The current study examines the effect of job stress on frontline employees' customer problem-solving behaviour, drawing from the cognitive activation theory of stress. The study suggests that job stress, directly and indirectly, affects problem-solving behaviour through perceived performance difficulties. Empathetic leadership is proposed as a mitigating contextual factor for the adverse effects of
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How to encourage food waste reduction in kitchen brigades: The underlying role of ‘green’ transformational leadership and employees' self-efficacy J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-18 Viachaslau Filimonau, Jorge Matute, Magdalena Kubal-Czerwińska, Mirosław Mika
Although significant amounts of food are wasted in professional kitchens, research on food waste behaviour among kitchen employees is limited. This study plugs this knowledge gap by examining the determinants of food waste reduction among members of kitchen brigades. The survey (n = 208) results collected in Poland and analysed with Partial Least Squares Structural Equation Modelling (PLS-SEM) demonstrate
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What does the past mean for the future? A meta-analysis of perceived organizational support in hospitality and tourism J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-18 Zhen Yan, Zongguo Zhang, Wei Chong Choo
Although a large number of empirical studies on the outcomes of perceived organizational support (POS) have been conducted in the hospitality and tourism context, no research has provided a holistic understanding of POS in this field. This paper aims to meta-analyze POS and examine various moderating variables based on 81 articles (19 outcomes, N = 26,532). The results suggest that POS has different
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The role of service robots in enhancing customer satisfaction in embarrassing contexts J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-17 Luan Guo, Liduo Gong, Ziyang Xu, Wei Wang, Ming-Hsiang Chen
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Would the blind box be more effective? The role of uncertainty in consumers’ post-recovery satisfaction J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-13 Huili Yan, Luqing Wang, Hao Xiong
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Are our voices now heard? Reflections on Indigenous tourism research J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-05 Shea Calvin, Tamara Young, Margurite Hook, Noah Nielsen, Erica Wilson
More than a decade ago, Nielsen and Wilson (2012) developed the ‘Critical Typology of Indigenous Tourism Research’ in this very publication, the They argued that Indigenous voices are rarely heard in tourism research that is dominated by White, western academics. Critical tourism scholars are still echoing this sentiment today, calling attention to the need for Indigenous tourism research to be led
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The dynamic outcomes of service recovery in tourism services: A latent growth modeling approach J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-04-01 Luyao Zhi, Hong-Youl Ha
The cross-sectional focus of service recovery literature can lead to a static effect or snapshot view of consumer responses; however, the dynamic outcomes of service recovery should play an important role in driving performance. Using a longitudinal approach, this study focuses on the dynamic changes in customers’ psychological responses during service recovery events. This study provides strong evidence
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Impact of supervisor identity on hospitality employees’ work intentions: Rethinking of social dominance and intersectionality theory J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-29 Jeongeun Park, Xi Y. Leung, Sandra Sun-Ah Ponting, Lisa Cain
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Plural form business strategy and financial reporting quality in hospitality firms J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-29 Cédric Poretti, Tiphaine Jérôme, Prashant Das
This paper analyzes how the plural form business strategy (i.e., simultaneously pursuing a fee-oriented and an equity-based strategy) impacts financial reporting quality of international hospitality firms. Drawing on the agency theory perspective, we analyze a sample of global hospitality companies over 2010–2019 using OLS, entropy balancing, and Heckman two-stage estimations. Our results suggest that
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“My friend, my friend, free try, free try”: An investigation of peddling activities through implicit self-theory J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-28 Tuan Phong Ly, Virginia Meng-Chan Lau
Hawking and peddling activities are common in tourist attractions to elicit tourist patronage. These controversial practices add vibes to the destination for some but are considered annoying to others. Based on the implicit theories, this paper aims to explore how the lay beliefs of individuals affect customer perceptions towards these practices and the tourist destination. Forty-one semi-structured
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Trouble in paradise? Collaboration behavior and ethics of micro-influencers in the hospitality industry J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-27 Zhuowei(Joy) Huang, Giancarlo Fedeli, Mingming Cheng
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The behavioral contagion effect of tourists’ risk decision-making J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-20 Jiangchi Zhang, Chaowu Xie, Feifei Lai, Songshan (Sam) Huang
This study investigated the contagion effect of other tourists' risk-seeking behavior on tourists' risk decision-making. It further examined the mediation of two contrasting motivational systems (approach-avoidance), and the moderation of destination management deterrence. Four experiments were conducted focusing on the risk decision-making of tourists in the context of undeveloped natural areas and
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Tourists’ on-site immersive experience for shortening psychological distance in the context of homologous and non-homologous cultures J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-10 Feng Xu, Weili Wu, Aijing Liu, Cuijing Zhan, Wenlin Su
Based on the Stimulus-Organism-Response and Construal Level theories, this study collected 467 samples from Qingzhou and 494 samples from Kashgar to explore the mechanisms behind tourists’ cultural contact, destination familiarity, immersive experience, word of mouth, and revisit willingness from the perspectives of cultural homology and non-homology. The results indicated that cultural contact in
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Resident rebellion: The interplay of fear, responsibility, animosity, and norms in shaping residents’ opposition towards tourism J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-07 Dimitrios Stylidis, Kyle Maurice Woosnam, Shavneet Sharma, Gurmeet Singh
Although animosity has been well examined as a precursor of peoples' intention to visit a destination, its role in predicting locals' intentions to oppose tourism is under-researched. Emphasis has also been placed on stable rather than situational animosity, with the latter resulting from temporary reasons such as the pandemic. This research used protection motivation theory to explain how residents'
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Antecedents, manifestations, and environmental consequences of destination anthropomorphism: The case of nature-based destinations J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-03-06 Zhiwei (CJ) Lin, Huali Ruan, Hui Zhang, Xiwen (Sivin) Xiao
Destinations are increasingly seen as representing human appeals. This research adopts a qualitative design, employing semi-structured interviews to delve into the anthropomorphism of nature-based destinations as perceived by travelers. It draws on psychological ownership theory to highlight the importance of anthropomorphism-induced psychological ownership in promoting tourist engagement in environmentalism
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The influence of organizational interpersonal climate on the belonging, well-being, and citizenship behaviors of tourism practitioners J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-29 Lujun Su, Mengyuan Li, Scott R. Swanson
Based on social information processing theory and need-to-belong theory, an online survey and four experiments were conducted in an effort to better understand how organizational interpersonal climate affects the organizational sense of belonging, occupational well-being, and organizational citizenship behaviors of tourism practitioners. A tight organizational interpersonal climate had a greater positive
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Luxury hospitality revisited: A Cambodian perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-26 Emiel L. Eijdenberg, K. Thirumaran, Zohre Mohammadi
Research on luxury tourism and hospitality has been predominantly conducted in Euro-American contexts and is oftentimes based on consumers' perspectives, which calls for more contextualisation and the need for multi-stakeholder views. We move away from the conventional Euro-American context by addressing luxury tourism in Cambodia, a largely agrarian culture rapidly emerging in the tourism travel circuit
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Internal CSR and work-family facilitation: A dual mechanism of organizational citizenship behaviors and moderating role of emotional intelligence J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-26 Su-Chuan Liu, Tuan Trong Luu, Nhat Tan Pham, Au Due Tang
Organizational citizenship behavior (OCB) has been extensively studied in tourism research for its antecedents, with less focus on its consequences. This study aims to bridge this gap by utilizing the Conservation of Resources theory to formulate and investigate the relationship between internal corporate social responsibility (CSR) and work-family facilitation (WFF) through the mediating roles of
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The influence of ethnic food and its visual presentation on customer response: The processing fluency perspective J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-24 Hyewon Youn
Drawing on stimulus‒organism‒response theory, this study investigates the influence of ethnic food, i.e., its varying degrees of cultural symbolism and visual presentation, on ethnic diners’ purchase intentions. Across two experimental studies, this research shows that high (vs. low) cultural symbolic food increases purchase intention by reducing perceived risk. The results also indicate that the positive
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Investigating the foodstagramming mechanism: A customer-dominant logic perspective of customer engagement J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-24 Bingna Lin, Xiaoxiao Fu, Kevin Murphy
While foodstagramming has received increasing scholarly interest, limited attention has been paid to customer engagement in the foodstagramming practice. Grounded in the customer-dominant logic, this study conceptualizes foodstagramming as customer engagement. Drawing upon social cognitive theory and cognitive evaluation theory, this study aims to investigate the foodstagramming mechanism. Collecting
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How do salient temporal landmarks affect visit intention? The mediating roles of positive fantasy and perceived deservingness and the moderating roles of attribute framing and goal framing J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-22 Yan Huili, Wang Luqing, Xiong Hao
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Handwritten typeface effect of souvenirs: The influence of human presence, perceived authenticity, product types, and consumption goals J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-21 Yongrui Guo, Xiaotian Cui, Yuzong Zhao
This study developed and validated a theoretical model that examines how different typeface types (handwritten vs. machine-written) in souvenirs affect tourists’ purchase intention. Four experiments were conducted to test the proposed hypotheses. The results revealed that souvenirs with handwritten typeface designs lead to higher purchase intention than those with machine-written typeface. Furthermore
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Mobility and stability: How do tour guides manage multiple identities? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-19 Huiling Yi, Jiang Yun
Slash careers refer to people working in different occupations with multiple sources of income. For tour guides, pursuing such slash careers signifies a shift toward a new perspective on career choice. Using a qualitative research methodology and an identity perspective in social psychology, this study aims to explore what drives tour guides to pursue slash careers and the identity tension issues that
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A bibliometric analysis of the hospitality and tourism environmental, social, and governance (ESG) literature J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-19 Tiffany S. Legendre, Anni Ding, Ki-Joon Back
In the hospitality and tourism literature, the emphasis on corporations' environmental and social responsibilities has been more accentuated than on other businesses due to the industries’ intensive use of natural resources and wasteful characteristics (e.g., water, food, etc.) Despite the growing industry focusing on ESG (environmental, social, governance), an unclear definitional conceptualization
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Vloggers and consumer choices in the hotel and hospitality sector: The double-edged sword of discounts J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-19 Jie Yin, Huantao Chen, Yensen Ni
Because of the fierce competition in the hotel sector, vlogs have become an important tool for hotel marketing and promotion. This study, grounded in social information processing theory, reveals the substantial impact of vlogger-generated content on shaping consumer purchase intentions through immersive experiences and psychological arousal by collecting the samples of those who have watched vlogs
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Revisiting residents’ support through collective rationality: The role of relational embeddedness J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-18 Yuanyuan Wang, Xiaoyou Zhao, Lina Fan, Lingqiang zhou, Shun Ye
Although a significant amount of research has focused on residents' support for tourism development, limited attention has been given to understanding the role of relational embeddedness. The primary objective of this study is to investigate how relational embeddedness influences resident support in rural destinations. A theoretical model based on the stimulus-organism-response (SOR) framework was
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“I am who I am:” individual imprints and identity performance outcomes J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-13 Keheng Xiang, Henry Chee Wei Cheah
Gay tourism is getting popular in Asia although it receives limited attention from scholars. This study explores the types of individual-level imprinting practiced by East Asian gay tourists. Thirty participants were recruited for in-depth online/onsite interviews. The interviews are supported by participants' posted data online including video, photos, and text. The findings revealed how clarity,
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Unraveling the power of social media influencers: Qualitative insights into the role of Instagram influencers in the hospitality and tourism industry J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-02-10 Tatyana Bastrygina, Weng Marc Lim, Ryan Jopp, Marc Arul Weissmann
In today's dynamic marketing landscape, brands are increasingly leveraging social media influencers (SMIs) as a potent strategy to foster consumer engagement. However, despite escalating interest, there remains a significant knowledge gap regarding the drivers that foster consumer engagement with SMIs, and, importantly, the downstream ramifications of such engagements. This study delves deep into the
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Quantitative content analysis of codes of conduct for ecotourism in Japan J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-01-27 Wanqing Zhang, Satoshi Fukami
Ecotourism is becoming an increasingly popular around the world, but negative consequences may result from inappropriate stakeholder behaviors with respect to it. Therefore, it is essential to manage ecotourism activities to ensure environmental conservation and future sustainable development. Codes of conduct are highly important voluntary means of managing ecotourism in Japan. This study explores
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Are eco-friendly hotels inconvenient? An Implicit Association Test J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-01-18 Farhad Tabatabaei, Srikanth Beldona
In the extant literature, findings about customers' attitudes and intentions to patronize eco-friendly hotels are mixed. Both favorable associations, such as satisfaction, and unfavorable links (for example, barriers such as inconvenience) are evident in the literature. These studies examined the explicit attitudes of consumers, which have been deemed sensitive and potentially generate social desirability
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Digital destination storytelling: Narrative persuasion effects induced by story satisfaction in a VR context J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-01-11 Nao Li, Leyan Li, Xiaoming Chen, IpKin Anthony Wong
With the advancement of digital technology, digital storytelling is becoming more and more widely used. However, academics have not delved deeply enough into digital storytelling in the realm of VR tourist study. The objective of this study is to investigate the narrative persuasion process of technology-provided presence and story satisfaction in the context of digital destination storytelling. Combining
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How does the metaverse travel experience influence virtual and actual travel behaviors? Focusing on the role of telepresence and avatar identification J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-01-09 Hakseung Shin, Juhyun Kang
Although the tourism industry is exploring the potential of the metaverse, the nature of the metaverse travel experience and its psychological and behavioral consequences have not been fully examined. This study aims to analyze the empirical linkage between the experience value of metaverse travel and both virtual and actual travel intentions by focusing on the role of telepresence and avatar identification
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Can traditional festivals held during pandemics induce happiness for residents? Testing four alternative models J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-01-03 Yang Zhang Dr. Ph.D, Timothy J. Lee Prof. PhD., Haixin Cheng
This study highlights areas of importance for psychological well-being in the pandemic era, aiming to explain how participants psychological well-being can be enhanced through traditional festival events, and further analyzes the impact of the antecedents of psychological well-being. Data were collected from the racers in the 2021 Macau International Dragon Boat Race using online panels (n = 356).
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Development and validation of an aesthetic capital scale for hospitality industry front-line employees J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2023-12-27 Yung-Sen Lin, Wen-Shiung Huang, Kao-Sheng Chen, Chun-Yi Wu
Workers' aesthetic capital is a highly beneficial resource for individuals and organizations. In this study, we developed a credible and reliable Aesthetic Capital Scale (ACS) for frontline service workers in the hospitality industry. In the first study, we conducted in-depth interviews and collected data from 13 service workers in the airline, international hospitality, and catering industries. In