LGBTIQ-friendly in tourism businesses (LGBTIQ-FTB) encompass a wide range of formal and informal business practices, including internal decisions, market strategies, and societal engagement. However, the understanding of LGBTIQ-FTB has, thus far, remained fragmented and lacks a comprehensive perspective. This article theorizes LGBTIQ-FTB as a multidimensional construct and develops and validates a scale to measure it. The six-dimensional LGBTIQ-FTB scale encompasses: inclusive awareness-raising and training, fostering a supportive climate of diversity and inclusion, ensuring equal opportunities and benefits, implementing non-discrimination policies, positioning in the market with respect to diversity and inclusion, and adopting inclusive attitudes in service provision. The scale's generalizability and nomological validity were examined through two distinct studies conducted in tourism companies in Portugal and Spain. This proposed scale serves as a valuable tool for future research endeavors aiming to assess entrepreneurial behaviors, patterns, and factors related to LGBTIQ friendliness, as well as the resulting outcomes.

中文翻译：

---

旅游业务中对 LGBTIQ 友好的规模：概念化、开发和验证


旅游企业中 LGBTIQ 友好型 (LGBTIQ-FTB) 涵盖广泛的正式和非正式商业实践，包括内部决策、市场策略和社会参与。然而，迄今为止，人们对 LGBTIQ-FTB 的认识还很碎片化，缺乏全面的视角。本文将 LGBTIQ-FTB 理论化为多维结构，并开发和验证了衡量它的量表。六维 LGBTIQ-FTB 量表包括：包容性意识提升和培训、培育多样性和包容性的支持性氛围、确保平等机会和利益、实施非歧视政策、在多样性和包容性方面的市场定位，以及在提供服务时采取包容态度。通过在葡萄牙和西班牙的旅游公司进行的两项不同的研究，检验了该量表的普遍性和法理有效性。这个拟议的量表可以作为未来研究工作的一个有价值的工具，旨在评估与 LGBTIQ 友好度相关的创业行为、模式和因素以及由此产生的结果。