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Let pictures speak: hotel selection-recommendation method with cognitive image attribute-enhanced knowledge graphs International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-22 Haoqiang Sun, Haozhe Xu, Jing Wu, Shaolong Sun, Shouyang Wang
Purpose The purpose of this paper is to study the importance of image data in hotel selection-recommendation using different types of cognitive features and to explore whether there are reinforcing effects among these cognitive features. Design/methodology/approach This study represents user-generated images “cognitive” in a knowledge graph through multidimensional (shallow, middle and deep) analysis
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Bragging or humblebragging? The impact of travel bragging on viewer behavior Tourism Review (IF 7.3) Pub Date : 2024-07-22 Huili Yan, Yuzhi Wei, Chenxin Shen, Hao Xiong
Purpose Travel bragging, driven by impression management, is common on social media. However, straightforward bragging can create negative perceptions. To mitigate this, tourists often turn to humblebragging, but its effectiveness is unclear. This study aims to examine whether humblebragging elicits more positive responses from viewers than straightforward bragging. Design/methodology/approach Drawing
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Effects of human-robot interaction type on customer tolerance of humanoid robot service failure J. Hosp. Market. Manag. (IF 11.9) Pub Date : 2024-07-14 Ke Ma, Xiaojie Duan, Xiaoye Fu, Wengang Liu, Mingfu Zheng
The impact of robot service failure on customer retention is well-recognized, with a growing focus on effective robot recovery strategies. Despite this, the formation of human-robot relationships d...
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Racial discrimination against Asian American employees: impact of employee coping strategies on employee competence and work quality of life International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-17 Kawon Kim, Bongki Woo
Purpose This study aims to investigate the effects of workplace racial discrimination among Asian American (AA) employees in the restaurant industry and examines what kinds of employee coping responses can mitigate its detrimental effects on their work behaviors. Design/methodology/approach This paper uses an exploratory sequential mixed-methods approach, starting with a qualitative study using the
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Exploring new realms or losing touch? Assessing public beliefs about tourism in the metaverse–a big-data approach International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-16 Ali B. Mahmoud, Leonora Fuxman, Yousra Asaad, Konstantinos Solakis
Purpose The Metaverse is rapidly reshaping the understanding of tourism, yet the public perception of this new domain remains largely uncharted empirically. This paper aims to build on the technology acceptance model (TAM) and diffusion of innovations theory (DIT) to fill this gap, offering crucial insights that could inform scholars and practitioners in both the tourism and technology sectors. De
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Virtual reality vs traditional previews: the role of self-construal in customer decision-making International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-16 M. S. Balaji, Yangyang Jiang, Yogesh K. Dwivedi, Abhishek Behl, Kokil Jain
Purpose This paper aims to explore the effectiveness of 360-degree virtual reality (VR) videos compared to traditional preview modes in shaping customer perceptions and behavioral intentions toward the hospitality service provider. Specifically, the study investigates how self-construal moderates this relationship, offering novel and nuanced understanding of the customer decision-making process in
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Unleashing employee potential: The effects of customer-empowering behaviors on job crafting in hospitality industries International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-07-14 Gongxing Guo, Jian Tian, Bao Cheng, Kun Zhou
Drawing upon an extensive analysis of customer-empowering behaviors (CEBs) research, this study strives to better understand the impacts of perceiving such authorization among service employees in hospitality industries. Employing a multi-wave questionnaire and a scenario-based experiment, we unveil three key findings: First, CEBs significantly influence service employees’ job crafting. Second, self-efficacy
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Searching for discoveries with Instagram: touristification ‘from below’ in the German Ruhr Tourism Geographies (IF 4.1) Pub Date : 2024-07-09 Victoria Huszka
The importance of social media for the production and imagination of tourist sites has long been acknowledged in tourism studies. Research on spatial exploration with social media has indicated tha...
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Exploring the critical success factors of virtual reality adoption in the hotel industry International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-16 Rab Nawaz Lodhi, Muhammad Asif, Carla Del Gesso, Cihan Cobanoglu
Purpose This qualitative study aims to investigate the critical success factors (CSFs) driving the adoption of virtual reality (VR) in the hospitality industry, shedding light on key determinants for successful implementation. Design/methodology/approach Drawing on a diverse set of interviews conducted in Italy, Pakistan, the USA and Turkey, this study uses thematic analysis facilitated by NVivo 12
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Virtual streamer and destination visitation: An attractiveness transfer perspective J. Destin. Mark. Manag. (IF 8.9) Pub Date : 2024-07-13 Zhongyuan Zhou, Si Wen, Ting (Tina) Li, Xianfeng Zhang, Ming Chi
Virtual streamer has been utilized in the field of destination marketing where it has gained considerable success. This study develops an emotional richness–streamer attractiveness–parasocial relationship (PSR)–destination attractiveness–visit intention framework to explain the effect of virtual streamers on destination visitation based on image transfer theory. A total of 400 valid responses were
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Projected and perceived destination image of the Lake Lucerne Region J. Destin. Mark. Manag. (IF 8.9) Pub Date : 2024-07-13 Carolin Geyer, Luzia Zimmermann, Melanie Wyss
Tourists play an important role in shaping the destination image by posting their experiences on visual and audio-visual channels. Thus, it is increasingly important for a successful destination marketing strategy that destination managers know how their destination is perceived and whether this is aligned with the image they project. This comparative content analysis evaluates the potential gap between
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Balancing constructability and tourist experience: A comprehensive approach to tourist attraction construction J. Destin. Mark. Manag. (IF 8.9) Pub Date : 2024-07-13 Yi Huang, Haiming Liang, Asif Khan, Jiaying Lyu
Tourist attractions are the most vital elements in the tourism industry system and are central to a destination's appeal. Despite the considerable research interest in tourist attractions and their experiential offerings, there is a limited empirical foundation and theoretical underpinning addressing the optimal balance between constructability and tourist experience during attraction development,
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Tourism transitions, complex challenges and robust destination development in peri-urban areas: A case study of Zealand, Denmark J. Destin. Mark. Manag. (IF 8.9) Pub Date : 2024-07-13 Matias Thuen Jørgensen, Lars Fuglsang, Jon Sundbo
The concept of the peri-urban has been used to explore the dynamics of transition at the urban-rural interface, which has clarified the specific and diverse transitions taking place in these areas. However, research still offers little insight into tourism transitions in peri-urban areas that aim to use tourism as a catalyst for development. This paper addresses this gap with an in-depth study of tourism
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How does spatial distance to travel companions transform to temporal distance in travel purchase decisions? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-13 Jin Cheng, Xuehuan He, Jun Wen, Lujun Su
The temporal distance between purchase time and departure time is inherent within travel purchase decisions. Construal level theory suggests that construal congruence between various dimensions of psychological distance leads to positive effects. Hence, this study explored whether the spatial distance between tourists and their companions in the pre-trip phase impacts temporal distance in travel purchase
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Book Review from : Contemporary Marketing and Consumer Behaviour in Sustainable Tourism, First Edition (Edited by Maria Palazzo and Pantae Foroudi), ISBN 9781003388593. Book Link https://www.taylorfrancis.com/books/edit/10.4324/9781003388593/contemporary-marketing-consumer-behaviour-sustainable-tourism-maria-palazzo-pantea-foroudi. J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-13 Muhammad Faizul Mamduh, Hesti Eka Setianingsih, Muhammad Cholil
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Accessible tourism: using technology to increase social equality for people with disabilities Tourism Review (IF 7.3) Pub Date : 2024-07-12 Trinidad Domínguez Vila, Lucía Rubio-Escuderos, Elisa Alén González
Purpose Information and communication technologies are being increasingly used across various sectors including the tourism industry. However, equitable access to online information remains a significant challenge, especially for people with disabilities (PwD). There is a pressing need for research into the accessibility of the internet to promote social equality. This study aims to identify patterns
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Tourists prefer competent appearance robot over warm one: The effect of busyness perception J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-11 Chen Yang, Xiaogang Xu
This article indicates that perceived busyness affects tourists' appearance preferences for service robots in tourist scenarios. Results from three studies reveal that tourists who feel busy will prefer competent-appearance to warm-appearance service robots. This relationship is serial mediated by efficiency motivation and tourists’ functional value focus, and it is moderated by time orientation. Specifically
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Ethics of tourism: a Horizon 2050 paper Tourism Review (IF 7.3) Pub Date : 2024-07-10 Denis Tolkach
Purpose This paper is part of Horizon 2050 series of papers. This paper aims to highlight the importance of stronger engagement with ethical philosophy in tourism. A number of potential research streams are identified. Design/methodology/approach The paper first introduces several theories of ethics. It then reviews the history of tourism’s engagement with ethics, especially within academia. Subsequently
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Fetching the ‘exterior’ ‘in’: Effects of an alliance’s collaborative governance and collaborative accountability on hotel innovation performance International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-07-10 Mostafa Abdulmawla, Francesca Imperiale, Roberta Fasiello
From a firm perspective and based on the innovation life cycle approach, this paper has two aims: to examine how collaborative governance (CG) and collaborative accountability (CA) in hotel chains affect innovation performance (IP, i.e., creation, diffusion and evaluation) and to highlight the connections between IP and firm performance (financial, nonfinancial and environmental). PLS-SEM was used
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Towards a model to measure the efficiency of inter-organizational knowledge transfer for tourism destinations Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-10 Hossein Raisi, Kourosh Esfandiar, Llandis Barratt-Pugh, Gregory Willson, Rodolfo Baggio
Tourism industry relies on destination-level knowledge transfer for innovation and competitiveness, yet slow adoption of knowledge management practices hinders the potential benefits. Academic studies on knowledge transfer and its efficiency are limited and very few have addressed this phenomenon at inter-organizational level particularly in a tourism destination context. We aim to address this gap
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Uses of tourism resources for educational and community development: A systematic literature review and lessons Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-10 Md Azmain Muhtasim Mir, Becky Shelley, Can-Seng Ooi
This article examines the current state of knowledge and gaps in existing research regarding the uses of tourism resources for regional children and young people's educational attainment and community development. Using a systematic literature review methodology, 21 English-language empirical research articles published between 2012 and 2021 were selected. The study points to areas for future research
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Memorable wildlife tourism experience: Evidence from the Mole National Park J. Destin. Mark. Manag. (IF 8.9) Pub Date : 2024-07-08 Erose Sthapit, Chunli Ji, Frederick Dayour, Frank Badu-Baiden
The goal of this research was to develop and validate an integrative model for memorable wildlife tourism experience. The study examined how escapism, experience co-creation, existential authenticity, and experiential satisfaction serve as drivers of memorable wildlife experience. It further explored the connection between memorable wildlife tourism experience and hedonic well-being, eudaimonic well-being
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Why do citizens not prefer to use e-scooters? Views of the public in the Netherlands Travel Behaviour and Society (IF 5.1) Pub Date : 2024-07-08 Taşkın Dirsehan
E-scooters, a burgeoning form of micromobility, are revolutionizing urban transportation systems globally, particularly in the post-pandemic world. The surge in e-scooter adoption introduces novel regulatory challenges for local authorities. Numerous recent studies cater to these policy needs by exploring e-scooter use. However, scant attention has been paid to non-users’ perspectives, which is crucial
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Machine learning-based causal inference for evaluating intervention in travel behaviour research: A difference-in-differences framework Travel Behaviour and Society (IF 5.1) Pub Date : 2024-07-08 Meng Zhou, Sixian Huang, Wei Tu, Donggen Wang
Causal inference with the difference-in-differences (DID) framework is popular in identifying causal effects with observational data and has started to be applied in recent travel behaviour studies. Most relevant transportation research adopts the conventional linear parametric DID model, which is known to be inflexible and restrictive. This study applies non-parametric DID estimators facilitated by
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Struggling in silence? The formation mechanism of implicit conflict in rural tourism communities Tour. Manag. (IF 10.9) Pub Date : 2024-07-06 Yao Zhu, Fang Meng, Shousheng Chai, Yongguang Zou
This study explored the formation and influencing factors of the understudied implicit conflict in rural tourism communities from a social capital perspective. An exploratory sequential mixed-method approach was used, including semi-structured interviews and household surveys with rural tourism community residents. The study identifies the formation mechanism of implicit conflicts and examines the
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When travel blurs the self: The role of self-diagnosticity in tourist pay-what-you-want Tour. Manag. (IF 10.9) Pub Date : 2024-07-05 Jihao Hu, Lisa C. Wan
While existing research on pay-what-you-want often focuses on specific factors within the tourism context (e.g., time pressure, social crowding) that impact customers' payment magnitude, little is known about how the tourism context per se may shape customers' responses in pay-what-you-want pricing. Building on the multiple self-aspects framework, self-diagnosticity theory, and escapism characteristics
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Can performance pressure hinder service recovery performance? The mediating role of shame and individual contingencies of work meaningfulness and proactivity Tour. Manag. (IF 10.9) Pub Date : 2024-07-05 Xingyu Wang, Yitong Yu, Jingwen Yan, Aysin Pasamehmetoglu
Hospitality employees have long been experiencing high pressure at work, due to the strict performance requirements from organizations and excessive socioemotional demands from customers. Although “performing well under pressure” is often considered a prerequisite for competent employees, findings from organizational psychologists regarding employees' responses to perceived performance pressure are
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Sexism and workplace interpersonal mistreatment in hospitality and tourism industry: A critical systematic literature review Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-05 Emmanuel Kwame Opoku, Lakshman Wimalasena, Rafal Sitko
Given the extensive body of literature reporting gendered workplace interpersonal mistreatment (GWIM) in hospitality and tourism (H&T) research, there is a surprising lack of critical literature reviews exploring this issue. To address this absence, and contribute to existing debates, this paper critically explores gendered epistemological gaps in literature informing GWIM scholarship in H&T. Employing
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Digital tourism interpretation content quality: A comparison between AI-generated content and professional-generated content Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-05 Jiahua Jarrett Zhang, Ying Wendy Wang, Qian Ruan, Yang Yang
The emerging digital tourism interpretations give rise to a novel intermediary for delivering interpretation in the form of professional-generated content (PGC) or artificial intelligence-generated content (AIGC). The pressing inquiry is whether artificial intelligence can surpass professional interpreters in terms of interpretation content quality, and if so, which specific dimensions it excels in
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Who uses night trains and why? A mixed-method study profiling night train users in Switzerland Travel Behaviour and Society (IF 5.1) Pub Date : 2024-07-05 Tiziano Gerosa, Francesca Cellina
Addressing air travel demand is a key open challenge in transitioning to a low-carbon society. In Switzerland, where most flights are from/to nearby European countries, their substitution with night train services is a promising alternative. However, still little research investigates whether the demand for night trains is well-established and the motivations behind it. We aim to bridge this gap through
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Residents’ preferences for tourism development in a protected area: a choice experiment Tourism Review (IF 7.3) Pub Date : 2024-07-03 Cynthia Richter Ojijo, Robert Steiger
Purpose This study aims to reveal residents’ individual perceptions of nature-based destination development and preferences for infrastructure and tourism superstructure development among communities that rely heavily on wildlife tourism. Design/methodology/approach A discrete choice experiment (DCE) was used among the Maasai community based in the villages and towns near the Maasai Mara National Reserve
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Dual identity and ambivalent sentiment of border residents: Predicting border community support for tourism development Tour. Manag. (IF 10.9) Pub Date : 2024-07-04 Nan Chen, Fangxuan (Sam) Li, Jianan Ma
Given the limited understanding of border communities in tourism literature, this research examines the sentiment of residents in Dandong, which demarcates the Sino-North Korean border, toward their neighboring country by employing a sequential mixed research design. In Study 1, in-depth interviews were conducted with 25 Dandong residents. Content analysis revealed that identification with the neighboring
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Uncovering the interconnectedness of tourism growth, green technological advancements and climate change in prominent Asian tourism destinations Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-04 Tafazal Kumail, Ante Mandić, Hui Li, Farah Sadiq
This study examines the relationship between tourism development, green technological innovation, and CO2 emissions in Asia's top tourist destinations from 1990 to 2022. It uses advanced statistical methods like CS-ARDL and Dumitrescu-Hurlin causality tests to explore the environmental impacts of tourism growth and technological change. Key findings reveal that while tourism and technological advancements
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Examining cross-cultural patterns in customer citizenship behavior: A cross-cultural exploration between Turkish and British airline passengers Travel Behaviour and Society (IF 5.1) Pub Date : 2024-07-04 Mahmut Bakır, Özlem Atalık
Customer citizenship behavior (CCB) refers to actions that provide value to companies, such as offering feedback, being patient with disruptions, and assisting other customers. This is especially important in the airline industry, where services are provided collectively in a shared environment. Recognizing that the factors influencing CCB might differ based on national culture is crucial, particularly
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Fantasy or reality? Unveiling the power of realistic narratives in tourism social media advertising Tour. Manag. (IF 10.9) Pub Date : 2024-07-03 Ali Selcuk Can, Yuksel Ekinci, Setenay Dilek-Fidler
Narrative storytelling, a cornerstone of narrative persuasion theory, plays a crucial role in nurturing robust consumer-brand relationships. Understanding persuasive narratives within the social media domain is critical for destination brands. Hence, this study investigates the impact of realistic narratives on attitudinal destination brand loyalty, mediated by self-congruence and brand attachment
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Digital transformation paradigm involved in high-star hotels and budget hotels: Sensory and innovation diffusion perspective Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-03 Yizhe Yang, Keheng Xiang, Jinjin Zeng, Norman Au, Baozhen Han, Jiachen Li
This study used a multiple qualitative approach to analyze the differences among the internal logical frameworks of digital transformation in high-star and budget hotels. It integrated sensory marketing and innovation diffusion theories to refine and explore the paradigm of hotel digital transformation benefits. The study consists of two sub-studies. Study 1 found that senior managers determine the
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Even a journey can be a destination: Exploring the spatial patterns of motorcycle traffic in the Czech Republic based on official and crowdsourced data Travel Behaviour and Society (IF 5.1) Pub Date : 2024-07-03 Stanislav Kraft, Miroslav Marada, Jakub Petříček, Vojtěch Blažek, Anna Krovová
Not only in geography is motorcycle transport still a very under-researched phenomenon. Although there has been a recent growth in academic interest in motorcycle transport, there are still some key questions that remain unanswered. Empirical studies analysing motorcycle transport are surprisingly also based mainly on observations in the Global South, with very little research in the economically developed
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A holistic and pluralistic perspective for justice through tourism: a regenerative approach Tourism Geographies (IF 4.1) Pub Date : 2024-07-03 Stefan Lazic, Maria Della Lucia
Justice is integral in transformative tourism approaches that call for a complete restructuring of the travel and tourism sector worldwide. While justice through alternative tourism models promotes...
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The healing impact of travel on the mental health of breast cancer patients Tour. Manag. (IF 10.9) Pub Date : 2024-07-02 Wei Xiong, Meijiao Huang, Xi Yu Leung, Yuanyuan Li
This study explores how breast cancer patients engage in travel and how travel may improve patients’ mental health. Data were collected from 31 breast cancer participants through interviews, and conventional content analysis was conducted. The results indicate that breast cancer patients participate in various travel activities that encompass natural, spiritual, interpersonal, cultural, and social
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The dark side of robot usage for hotel employees: An uncertainty management perspective Tour. Manag. (IF 10.9) Pub Date : 2024-07-02 Su-Ying Pan, Yangpeng Lin, Jose Weng Chou Wong
The increasing usage of service robots in hotels has generated discussions about their positive impacts. However, little research has been done on the adverse aspects of robot usage from the perspective of the employees, and few studies have investigated the antecedents of employee robot risk awareness. This study posits that employees are aware of potential threats posed by robots; they observe the
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Navigating the spectrum of human-robot collaboration: Addressing robophobia-robophilia in the hospitality industry International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-07-02 Dan Jin
Analyzing human-robot collaboration, this study draws on insights from cognitive science and psychology, with a particular focus on developing strategies for instructing robots and addressing the dynamics of robophobia and robophilia. Robophilia signifies the evolving, positive human-robot relationship, emphasizing the attribution of personhood to robots, while robophobia represents fear of robots
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Insta-fame or insta-flop? The pitfalls of using virtual influencers in tourism marketing J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-07-02 Li Xie-Carson, Pierre Benckendorff
Despite the growing significance of virtual influencers (VIs) on social media, the utilisation of VIs in the tourism sector remains underexplored. Underpinned by the “computers are social actors” (CASA) paradigm and the Uncanny Valley theory, this study employed five focus groups with photo elicitation to investigate the key factors that inhibit audience engagement with VIs in tourism contexts. Embodiment
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LGBTIQ-friendly scale in tourism businesses: Conceptualization, development and validation Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-02 Sónia Sousa-Silva, Ana Gueimonde-Canto, M. Isabel Diéguez-Castrillón
LGBTIQ-friendly in tourism businesses (LGBTIQ-FTB) encompass a wide range of formal and informal business practices, including internal decisions, market strategies, and societal engagement. However, the understanding of LGBTIQ-FTB has, thus far, remained fragmented and lacks a comprehensive perspective. This article theorizes LGBTIQ-FTB as a multidimensional construct and develops and validates a
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Immersive time in the metaverse and visits to the physical world: why not both? A holistic customer engagement framework International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-02 Man Lai Cheung, Wilson K.S. Leung, Ludwig Man Kit Chang, Eugene Cheng-Xi Aw, Randy Y.M. Wong
Purpose Through the theoretical lenses of media richness, perceived realism and customer engagement, this study aims to investigate the mechanisms that promote customer engagement in metaverse-mediated environments in the meetings, incentives, conferences and exhibitions (MICE) context, as well as the impact of customer engagement on customers’ metaverse usage intensity and future visit intention.
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Social sustainability on European food festival websites: A multimodal discourse analysis Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-07-01 Anna Irimiás, Bence Csapody, Melinda Jászberényi
Food festival websites often showcase the commitment of events towards a socially relevant issue. However, it is challenging to communicate how events contribute to the well-being of communities. This paper analyses European food festival websites to explore to what extent events' social benefits are represented in their online communication. The research is based on a multimodal discourse concerned
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Loyalty toward shared e-scooter: Exploring the role of service quality, satisfaction, and environmental consciousness Travel Behaviour and Society (IF 5.1) Pub Date : 2024-07-01 Sajad Askari, Mohammadjavad Javadinasr, Farideddin Peiravian, Nazmul Arefin Khan, Joshua Auld, Abolfazl (Kouros) Mohammadian
Shared electric scooter services (SESS) have gained popularity in many cities as an emerging mobility mode. However, SESS is attributed to low utilization rates in some cities. In this context, the significance of users’ satisfaction with the provided services, along with their loyalty, becomes particularly pronounced. Therefore, it is essential to evaluate the service quality (SQ) from the users’
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The impact of shared mobility on metro ridership: The non-linear effects of bike-sharing and ride-hailing services Travel Behaviour and Society (IF 5.1) Pub Date : 2024-07-01 Fan Gao, Sylvia Y. He, Chunyang Han, Jian Liang
Understanding the relationship between the emerging shared mobility and the metro is essential for their successful integration. Although several studies have examined specific shared mobility modes individually, the differences between these modes in terms of integration with the metro system have largely been neglected. We address this research gap by investigating the impact of bike-sharing and
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Towards posthuman geographies of volunteer tourism in a time of polycrisis Tourism Geographies (IF 4.1) Pub Date : 2024-07-01 Elisa Burrai, Davide Sterchele
Volunteer tourism has long represented a fruitful realm for the application of geographic perspectives and has greatly benefitted from them. Yet, despite the progress made through multi-, inter-, a...
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Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-29 Jiamin Peng, Zizhao Peng, Shaohui Lei, Lishan Xie
Academic research on ways to promote family consumers' happiness in technology-enabled service contexts is limited. Based on the value co-creation concept and emotional contagion theory, this study focuses on parent-child consumption and develops a theoretical model of the relationship between customer–robot interaction experience, family emotional bonding, customer happiness, and citizenship behavior
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Rainfall impacts on urban route choices by private vehicle users: insights from São Paulo, Brazil Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-29 Enzo Gonçalves Yulita, Cassiano Augusto Isler
Urban drivers frequently experience challenges posed by adverse weather conditions like heavy rain. Despite the influence of these conditions on individual travel behaviour, there is limited understanding of how various aspects of rainfall affect the route choices in urban trips. In this context, this paper aims to evaluate the impacts of different rainfall conditions on the route choice behaviour
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Can AI robots foster social inclusion? Exploring the role of immersive augmentation in hospitality International Journal of Contemporary Hospitality Management (IF 9.1) Pub Date : 2024-07-02 Hector Gonzalez-Jimenez, Diego Costa Pinto
Purpose Grounded on the X Reality framework and human–machine collaboration, this study aims to explore the potential of immersive augmentation through artificial intelligence (AI) service robots for promoting social inclusion in the hospitality industry. Design/methodology/approach Three experimental studies across diverse hospitality contexts examine the effects of immersive augmentation using inclusive-AI
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The self-regulatory role of trait mindfulness in workplace bullying, hostility and counterproductive work behaviours among hotel employees International Journal of Hospitality Management (IF 9.9) Pub Date : 2024-06-28 Zaid Oqla Alqhaiwi, Nikola Djurkovic, Tuan Luu, Asanka Gunasekara
While counterproductive work behaviours (CWB) harm hotels’ financial and non-financial performance, hospitality research ought to pay more attention to unpacking its antecedents and how employees are triggered to engage in CWB. Drawing on Affective Events Theory (AET), we posit that workplace bullying (WB) leads to enacting CWB by eliciting the targets’ emotions of hostility. Furthermore, considering
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Can negative dark tourism transformative experiences promote tourists’ well-being? J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Shaobing Zhuo, Yuchen Xu, Ting Jiang
Drawing on identity development theory, this study examines the relationships between negative dark tourism transformative experiences (NDTTEs), self-reflection, self-rumination, self-discovery, and well-being to corroborate a model explaining how NDTTEs contribute to tourists’ well-being. A cross-sectional survey was conducted with 684 tourists who had visited dark tourism sites over the past three
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Original or discounted amount? The mechanism of impact of group-buying bill amount display and peer presence on consumer repurchase intention in restaurants J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-27 Yuchen Wang, Rui Guo, Shihang Yang
Group-buying coupons have increasingly become a crucial marketing measure for restaurants to attract and maintain consumer flow. Compared to redemption in-store, stimulating consumer repurchase intention is more important for long-term restaurant development. Accordingly, this study, grounded in social influence theory, explores the mechanisms by which restaurant group-buying bill amount display and
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Causes of group package tour member hassles (GPT-MHs): Scale development and validation Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-27 Tien-Ming Cheng, Wei-Hsiang Lien, Yu-Ling Chang
During group package tours, hassles may occur when group members are exposed to negative travel experiences. Therefore, this study utilized to establish the concepts and scales of GPT-MHs. For the qualitative aspect, 25 tour members who had previously participated in group package tours were interviewed in Study 1. We summarized six GPT-MH dimensions through content analysis: safety, the destination
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Imperialism, empowerment, and support for sustainable tourism: Can residents become empowered through an imperialistic tourism development model? Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-27 Edson Redy Moreira dos Santos, Luís Nobre Pereira, Patrícia Pinto, B. Bynum Boley, Manuel Alector Ribeiro
Resident empowerment is an effective tool that contributes to the sustainable development of tourism. However, in many low-income countries, tourism is usually implemented through an imperialist tourism development model, questioning the sector's true intentions for this type of development. Within this backdrop, this study aims to investigate how, under such conditions, residents' perception of imperialism
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An analysis of built environment characteristics in daily activity spaces and associations with bike share use Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-27 Benjamin G. Ethier, Jeffrey S. Wilson, Sarah M. Camhi, Ling Shi, Philip J. Troped
A limited number of studies using static spatial approaches have found that built environment variables are associated with bike share use and fewer have used spatially dynamic activity spaces to examine these relationships. The aim of this pilot study was to examine associations between built environment characteristics of daily activity spaces and bike share using three different geographic information
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Consumer autonomy: A strategy to alleviate the self-serving bias in tourism value co-creation J. Hosp. Tour. Manag. (IF 7.6) Pub Date : 2024-06-26 Tengteng Zhu, Lu Zhang, Hepu Deng, Canmian Liu, Xin Liu
Although consumers are increasingly collaborating with service providers to create value in the tourism industry, the potential for self-serving bias (i.e., taking credit or deflecting blame onto others) can be detrimental to co-creation. There is a lack of research addressing how such unproductive effects can be reduced from the perspective of consumer autonomy. To bridge this gap, this study investigates
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Virtual tourism attributes in cultural heritage: Benefits and values Tour. Manag. Perspect. (IF 7.3) Pub Date : 2024-06-26 Zi-Yan Yin, An-Min Huang, Zi-Ye Huang
The rapid development of virtual tourism is an opportunity for cultural heritage sites. This study combines the means-end chain theory with the Kano model to explore cultural heritage sites' virtual tourism attributes, benefits, and values. We obtained 29 attributes, 23 benefits, and 14 values of virtual tourism, then discussed the hierarchical relationship among the attributes, benefits, and values
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Shared autonomous vehicle operational decisions with vehicle movement and user travel behaviour Travel Behaviour and Society (IF 5.1) Pub Date : 2024-06-26 Kai Huang, Chengqi Liu, Chenyang Zhang, Zhiyuan Liu, Hanfei Hu
Shared Autonomous Vehicle (SAV) has many impacts on the transport development, such as saving parking space. However, SAV meets a huge challenge in terms of vehicle supply and user demand imbalance. The traditional mathematical optimization method cannot be well used due to the computational burden. Hence, this paper proposes a Reinforcement Learning (RL) based SAV relocation approach. First, two types