People with disabilities still encounter many hurdles when traveling. This study aims at identifying the factors hindering the development of accessibility in tourist destinations. To this end, we developed a stakeholder analysis using the Spanish Costa Blanca as a case study. Employing a qualitative approach, insights from accessible tourism stakeholders were gathered. Data was collected through 83 semi-structured interviews. The research revealed instances of non-collaborative relationships and conflicts among stakeholders, which are acting as obstacles to accessible tourism. Among others, discrimination by firms and non-disabled customers to tourists with disabilities, inconsistencies in legislation, or challenges associated with the implementation of Universal Design.

中文翻译：

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什么是停止进程？从利益相关者的角度分析无障碍旅游的障碍


残障人士在旅行时仍然会遇到许多障碍。本研究旨在确定阻碍旅游目的地无障碍发展的因素。为此，我们以西班牙科斯塔布兰卡为案例研究，开展了利益相关者分析。采用定性方法，收集了无障碍旅游利益相关者的见解。数据是通过 83 次半结构化访谈收集的。研究揭示了利益相关者之间非合作关系和冲突的情况，这些都成为无障碍旅游的障碍。其中包括公司和非残疾客户对残疾游客的歧视、立法不一致或与实施通用设计相关的挑战。