This article indicates that perceived busyness affects tourists' appearance preferences for service robots in tourist scenarios. Results from three studies reveal that tourists who feel busy will prefer competent-appearance to warm-appearance service robots. This relationship is serial mediated by efficiency motivation and tourists’ functional value focus, and it is moderated by time orientation. Specifically, we find that the effect occurs only among tourists with high present-orientation and low future-orientation but not among tourists with high future-orientation and low present-orientation. Our study examines tourists' preferences for the appearance of service robots from an individual perspective, providing recommendations for the hotel and tourism industry when considering the implementation of service robots.

中文翻译：

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游客更喜欢外表有能力的机器人，而不是温暖的机器人：忙碌感知的影响


本文表明，感知忙碌会影响游客在旅游场景中对服务机器人的外观偏好。三项研究的结果表明，感觉忙碌的游客会更喜欢外表干练的服务机器人，而不是外表热情的服务机器人。这种关系以效率动机和游客功能价值聚焦为序列中介，并以时间取向为调节。具体来说，我们发现这种效应仅发生在高现在导向和低未来导向的游客中，而不会发生在高未来导向和低现在导向的游客中。我们的研究从个人角度考察了游客对服务机器人外观的偏好，为酒店和旅游业在考虑实施服务机器人时提供建议。