Artificial intelligence (as well as generative AI) has been increasingly applied in the tourism and hospitality industry and has an important impact on the work behavior of practitioners. Drawing from the transactional theory of stress and coping, this study is to clarify the mechanism of potential negative impact of AI on the work outcomes of tourism and hospitality practitioners who use generative AI (GenAI) to assist their work. This study conducts in-depth interviews and thematic analysis to explore how the use of GenAI affects negative work behaviors among tourism and hospitality practitioners. The results show that employees’ technical fear towards AI is negatively associated with their sense of realism, self-investment, and habitual perception, but positively associated with the perceived threat of job intelligence to employment. Moreover, the technical fear towards AI can be positively associated with their transgression behavior. The findings of this study can be illuminating for helping tourism and hospitality organizations develop sustainable and healthy workplace guidelines.

中文翻译：

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员工对生成式人工智能的看法和工作成果的阴暗面


人工智能（以及生成式 AI）已越来越多地应用于旅游和酒店业，并对从业者的工作行为产生重要影响。借鉴压力和应对的交易理论，本研究旨在阐明 AI 对使用生成式 AI （GenAI） 协助其工作的旅游和酒店从业者工作成果的潜在负面影响机制。本研究进行了深入访谈和主题分析，以探讨 GenAI 的使用如何影响旅游和酒店从业者的消极工作行为。结果表明，员工对 AI 的技术恐惧与他们的现实主义、自我投资和习惯性感知呈负相关，但与工作智能对就业的感知威胁呈正相关。此外，对 AI 的技术恐惧可能与他们的违规行为呈正相关。这项研究的结果对于帮助旅游和酒店组织制定可持续和健康的工作场所指南具有启发性。