The United Nations 2030 Agenda for Sustainable Development emphasizes the importance of fostering “full and productive employment and decent work,” highlighting the significant challenges in attracting and retaining staff in the hospitality and tourism sectors. However, our understanding of sustainable employment remains fragmented and is not yet fully comprehended. To address this knowledge gap, this article intentionally adopts a conceptual approach instead of empirical data methodology. Utilizing contact theory, this framework encompasses cultural, emotional, professional, safety, and economic dimensions, considering both the positive and negative aspects within a sustainable tourism employment narrative. By integrating existing knowledge, this conceptual study not only identifies crucial gaps but also offers key insights and sets out a couples of future research agendas for sustainable tourism employment. Therefore, this study lays a solid conceptual foundation to advance the discussion of tourism employees and sustainable employment.

中文翻译：

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可持续旅游业就业：从游客与员工互动的角度全面审视旅游业员工的体验


联合国2030年可持续发展议程强调了促进“充分的生产性就业和体面工作”的重要性，并强调了酒店和旅游业在吸引和留住员工方面面临的重大挑战。然而，我们对可持续就业的理解仍然支离破碎，尚未得到充分理解。为了解决这一知识差距，本文有意采用概念方法而不是经验数据方法。该框架利用接触理论，涵盖文化、情感、专业、安全和经济维度，同时考虑可持续旅游业就业叙述中的积极和消极方面。通过整合现有知识，这项概念研究不仅确定了关键差距，还提供了关键见解，并为可持续旅游业就业提出了一些未来的研究议程。因此，本研究为推进旅游从业人员与可持续就业的讨论奠定了坚实的概念基础。