With the rapid development of information technology, the gig labor marketplace is fast growing, with digital platform-based instant messaging (IM) playing an important role in raising freelancers’ orders, serving the intention for the crowdsourcing platforms to increase capacity to balance supply and demand. Using a large-scale field experiment on a crowdsourcing freight platform, this study investigates

This paper provides a comprehensive examination of the ongoing debate surrounding Artificial Intelligence (AI) and its societal implications, with a particular focus on job displacement. The release of generative AI tools for public use, particularly ChatGPT, has created numerous concerns on how these tools will be used and adverse impacts on society. Augmented Intelligence has been introduced as a

Online reviews are effective information-sharing tools due to their word-of-mouth characteristics. The extant literature has considered reviews as independent variables that influence business performance, while the environmental factors shaping these reviews remain under-explored. We examine the impact of COVID-19-related environmental uncertainties on changes in review prosumption (production and

A recent trend in data management research investigates whether machine learning techniques could improve or replace core components of traditional database architectures, such as the query optimizer or selectivity and cardinality cost estimators. The preliminary approaches leverage cost-based optimizers and cost models to avoid a cold-start as they train and build learning models. In this work, we

The well-organized structure of Policy Texts (PTs) is fundamental to intelligent governance, yet most PTs lack fine-grained category labels. PTs from different domains follow different classification systems, and traditional encoder-only models cannot directly handle scenarios where the label spaces of the source and target domains differ significantly, as their output layer typically is a fixed-dimensional

Shared services using digital platforms have increasingly gained prominence in recent times. Existing studies have studied several facets of ride-sharing services, but mobile app technology’s impact on user’s experience has not been explored meticulously. We attempt to study the technological artifacts which can signal about the capability of the service and thereby, reducing the informational asymmetry

Since the Industrial Revolution, significant technological advancements have revolutionized various manual processes and workflows entrenched for decades. Artificial Intelligence (AI) offers similar transformative potential across diverse industrial and social domains. The rapid pace of change in the AI-driven digital age presents unprecedented opportunities and challenges for sustained progress. Given

This paper reports on a study that investigated how the business models of Australian accounting firms are impacted by audit clients using blockchain technology. Semi-structured interviews with a range of stakeholders including audit partners from big-4 accounting firms reveal that firms are gradually adapting their business models by offering value propositions that involve efficiency, complementarities

The recent advancements in the field of Artificial Intelligence (AI) have sparked a renewed interest in how organizations can potentially leverage and gain value from these technologies. Despite the considerable hype around AI, recent reports indicate that a very small number of organizations have managed to successfully implement these technologies in their operations. While many early studies and