Electronic surveillance/monitoring has become ubiquitous in modern organizations as advanced information technology (IT) expands organizational capacity to track system users’ daily information systems (IS) activities. Although this environmental shift surrounding IS raises an important (though largely unexplored) issue of IS users’ information privacy and subsequent IS behaviors, little is known about cognitive/psychological processes and boundary conditions underlying IS users’ information privacy concerns and behaviors under the context of non-volitional workplace surveillance. Grounded on psychological reactance theory, this paper articulates how and when information privacy concerns under workplace surveillance relate to IS use behaviors (i.e., effective IS use and shadow IT use) via psychological reactance. In addition, it investigates IS procedural fairness, a contextual boundary condition. We tested a research model using two surveys (via online platforms) data collected from a sample of 301 and 302 IS users working under electronic surveillance/monitoring systems in various organizations and industries. Using moderated mediation analyses, the results of the study show that (1) psychological reactance mediates the relationship between IS users’ information privacy concerns and effective IS use and shadow IT use, respectively; and (2) IS procedural fairness acts as a boundary condition for the given mediated relationships such that the negative impacts of information privacy concerns on psychological reactance and IS behaviors are mitigated. Implications for theory and practice are discussed.

随着先进的信息技术 （IT） 扩展了组织跟踪系统用户日常信息系统 （IS） 活动的能力，电子监控/监控在现代组织中变得无处不在。尽管围绕 IS 的这种环境变化提出了一个重要的（尽管在很大程度上尚未探索的）问题，即 IS 用户的信息隐私和随后的 IS 行为，但对于在非自愿工作场所监控的背景下，IS 用户信息隐私问题和行为背后的认知/心理过程和边界条件知之甚少。本文以心理抗拒理论为基础，阐明了工作场所监控下的信息隐私问题如何以及何时通过心理抗拒与 IS 使用行为（即有效的 IS 使用和影子 IT 使用）相关联。此外，它还研究了 IS 程序公平性，这是一种上下文边界条件。我们使用两项调查（通过在线平台）数据测试了一个研究模型，这些数据是从各种组织和行业的电子监控/监控系统下工作的 301 和 302 名 IS 用户的样本中收集的。使用有调节的中介分析，研究结果表明 （1） 心理抗拒分别中介了 IS 用户的信息隐私问题与有效 IS 使用和影子 IT 使用之间的关系;（2） IS 程序公平性作为给定中介关系的边界条件，从而减轻信息隐私问题对心理抗力和 IS 行为的负面影响。讨论了对理论和实践的意义。