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“I like the sound of that”: understanding the effectiveness of audio in ads Internet Res. (IF 5.9) Pub Date : 2024-08-20 Stuart J. Barnes, Weisha Wang
Purpose Sports advertisements such as the Super Bowl showcase products and brands that have invested increasingly large sums financially to gain viewers’ attention. However, how audio features in advertisements impact viewers' behavior remains unexplored. Design/methodology/approach Using the lens of signaling theory, this research uses advanced data analytics of voice and music audio in Super Bowl
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Digital-intelligence transformation, for better or worse? The roles of pace, scope and rhythm Internet Res. (IF 5.9) Pub Date : 2024-08-16 Jianyu Zhao, Xinru Wang, Xinlin Yao, Xi Xi
Purpose Although digital transformation (DT) has emerged as an important phenomenon for both research and practices, the influences remain inconclusive and inadequate. The emerging artificial intelligence (AI) technologies further complicate the understanding and practices of DT while understudied yet. To address these concerns, this study takes a process perspective to empirically investigate when
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The golden zone of AI’s emotional expression in frontline chatbot service failures Internet Res. (IF 5.9) Pub Date : 2024-08-15 Qian Chen, Yeming Gong, Yaobin Lu, Xin (Robert) Luo
Purpose The purpose of this study is twofold: first, to identify the categories of artificial intelligence (AI) chatbot service failures in frontline, and second, to examine the effect of the intensity of AI emotion exhibited on the effectiveness of the chatbots’ autonomous service recovery process. Design/methodology/approach We adopt a mixed-methods research approach, starting with a qualitative
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Potential treatments of technology addiction: insights for information systems scholars Internet Res. (IF 5.9) Pub Date : 2024-08-12 Weihong Ning, Ofir Turel, Fred D. Davis
Purpose In this current review, we aimed to understand technology addiction interventions and provide guidelines for IS scholars to use IT to prevent or attenuate technology addiction. Design/methodology/approach We systematically reviewed articles associated with technology and substance addiction interventions. These articles included review articles, peer-reviewed articles, conference proceedings
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Optimizing live streaming engagement through store atmospheric cues: exploring prosocial behavior and social comparison—insights from streamers and viewers Internet Res. (IF 5.9) Pub Date : 2024-08-09 Jing (Daisy) Lyu, Yan Danni Liang, Durga Vellore Nagarajan
Purpose Live Streaming Marketing has emerged as a transformative medium, facilitating real-time product promotion and brand messaging and reshaping consumer engagement. However, knowledge of the impact of Store Atmospheric cues within live streaming contexts remains scarce. This research delves into the dynamic interplay between streamers and viewers across diverse live streaming platforms, with a
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Exploring the impact of forced teleworking on counterproductive work behavior: the role of event strength and work-family conflict Internet Res. (IF 5.9) Pub Date : 2024-08-08 Yuan Liang, Tung-Ju Wu, Weipeng Lin
Purpose Most employees are forced to telework due to the COVID-19 pandemic, which brings novel, disruptive, and critical challenges both in work and life. Based on event system theory and equity theory, this research explores how and when forced teleworking event strength (i.e. novelty, disruption, and criticality) affects employees’ work and life-related outcomes. Design/methodology/approach We conducted
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Constant or inconstant? The time-varying effect of danmaku on user engagement in online video platforms Internet Res. (IF 5.9) Pub Date : 2024-08-06 Haixia Yuan, Kevin Lu, Ali Ausaf, Mohan Zhu
Purpose As an emerging video comment feature, danmaku is gaining more traction and increasing user interaction, thereby altering user engagement. However, existing research seldom explores how the effectiveness of danmaku on user engagement varies over time. To address this research gap, this study proposes a comprehensive framework drawing on social presence theory and information overload theory
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Effect of autonomous vehicle-related eWOM on (fe)males’ attitude and perceived risk as passengers and pedestrians Internet Res. (IF 5.9) Pub Date : 2024-07-24 Snehasish Banerjee, Alton Y.K. Chua
Purpose This study investigates how autonomous vehicle (AV)-related electronic word-of-mouth (eWOM) of different polarities affects attitude and perceived risk from the perspectives of both passengers and pedestrians and whether any gender differences exist. It also seeks to identify AV-adoption user archetypes. Design/methodology/approach An online experiment was conducted, manipulating eWOM polarity
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Is information normalization helpful in online communication? Evidence from online healthcare consultation Internet Res. (IF 5.9) Pub Date : 2024-07-19 Xuan Wang, Tao Huang, Wenping Zhang, Qingfeng Zeng, Xin Sun
Purpose This study aims to investigate the role of information normalization in online healthcare consultation, a typical complex human-to-human communication requiring both effectiveness and efficiency. The globalization and digitization trend calls for high-quality information, and normalization is considered an effective method for improving information quality. Meanwhile, some researchers argued
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Gamification as a panacea to workplace cyberloafing: an application of self-determination and social bonding theories Internet Res. (IF 5.9) Pub Date : 2024-07-17 K.S. Nivedhitha, Gayathri Giri, Palvi Pasricha
Purpose Gamification has been constantly demonstrated as an effective mechanism for employee engagement. However, little is known about how gamification reduces cyberloafing and the mechanism by which it affects cyberloafing in the workplace. This study draws inspiration from self-determination and social bonding theories to explain how game dynamics, namely, personalised challenges, social interactivity
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CEO social media celebrity status and credit rating assessment Internet Res. (IF 5.9) Pub Date : 2024-07-15 Yue Fang, Xin Bao, Baiqing Sun, Raymond Yiu Keung Lau
Purpose This paper aims to investigate the effect of CEO social media celebrity status on credit ratings and to determine whether potential threats on the CEO celebrity status negatively moderate the above association. Design/methodology/approach The authors collected tweets for 874 CEOs from 513 unique S&P 1500 firms. A panel data analysis was conducted on a panel with 4,235 observations from 2009
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How emotions affect the outcomes of information overload: information avoidance or information consumption? Internet Res. (IF 5.9) Pub Date : 2024-07-11 Xusen Cheng, Shuang Zhang, Bo Yang
Purpose Information overload has become ubiquitous during a public health emergency. The research purpose is to examine the role of mixed emotions in the influence of perceived information overload on individuals’ information avoidance intention and the state of fear of missing out. Design/methodology/approach A mixed-methods approach was used in this study: a qualitative study of 182 semi-structured
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Seeking social support on social media: a coping perspective Internet Res. (IF 5.9) Pub Date : 2024-06-28 Adela Chen, Kristina Lemmer
Purpose This paper aims to examine the strength characteristics of a stressful event (i.e. novelty, disruption, and criticality) as factors that drive people’s social media use for seeking different types of supportive resources (i.e. emotional, appraisal, informational, and instrumental support) to facilitate emotion-focused and problem-focused coping. We further assess the impact of different types
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The role of omnichannel integration and digital value in building brand trust: a customer psychological perception perspective Internet Res. (IF 5.9) Pub Date : 2024-06-25 Zhihui Yang, Dongbin Hu, Xiaohong Chen
Purpose In the dynamic landscape of the digital economy, companies are increasingly adopting omnichannel integration strategies to enhance customer experiences. However, the interplay between this strategy and digitalisation in fostering brand trust remains uncharted. Drawing on the social exchange and psychological reactance theories, this study ventures into unexplored territory by examining the
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Platform control and multi-realized platform benefits: a meta-analysis Internet Res. (IF 5.9) Pub Date : 2024-06-20 Nicholas Roberts, Inchan Kim, Kishen Iyengar, Jennifer Pullin
Purpose Platform owners need to encourage yet control complementors in ways that generate benefits. Retaining too much control can restrict innovation and knowledge flows; giving up too much control can lead to poor quality and platform instability. Studies provide mixed findings that make it difficult to draw generalizable conclusions. We aim to provide a more accurate understanding of the link between
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Does corporate digitalization improve disclosure quality? Internet Res. (IF 5.9) Pub Date : 2024-06-21 Mingzhi Hu, Yinxin Su, Xiaofen Yu
Purpose This study investigates the potential association between corporate digitization and disclosure quality, and how this relationship is moderated by non-state ownership and institutional environment. Design/methodology/approach Drawing on signaling theory and factors that affect disclosure quality, the authors developed a framework to study how corporate digitization is associated with disclosure
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Corporate social responsibility and firm value: exploring the moderating effects of information technology-enabled knowledge capabilities Internet Res. (IF 5.9) Pub Date : 2024-06-18 Junmin Xu, Alvin Chung Man Leung, Wei Thoo Yue, Qin Su
Purpose A substantial amount of research has examined the firm value impact of corporate social responsibility (CSR). Nevertheless, the findings have been inconsistent, prompting researchers to identify contingencies under which the impact varies. This study examines how information technology (IT)-enabled knowledge capabilities moderate the relationship between CSR and firm value. Design/methodology/approach
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Seeing the forest and the trees: a meta-analysis of the antecedents to online self-disclosure Internet Res. (IF 5.9) Pub Date : 2024-06-18 Ruihe Yan, Xiang Gong, Haiqin Xu, Qianwen Yang
Purpose A wealth of studies have identified numerous antecedents to online self-disclosure. However, the number of competing theoretical perspectives and inconsistent findings have hampered efforts to obtain a clear understanding of what truly influences online self-disclosure. To address this gap, this study draws on the antecedent-privacy concern-outcome (APCO) framework in a one-stage meta-analytical
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Good for all, good for me: the influences of dedication- and constraint-based switching barriers on user-generated contributions Internet Res. (IF 5.9) Pub Date : 2024-06-14 En-Yi Chou, Cheng-Yu Lin
Purpose Prior research on user-generated content (UGC) contributions has primarily focused on self-centered or other-centered motives, paying limited attention to the concept of enlightened self-interest, in which both motives coexist in a single organism. Additionally, the factors influencing enlightened self-interest and their effects in different circumstances are yet to be explored. Drawing on
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How perceived overload leads to WeChat passive usage intention: the mediating roles of social network exhaustion and discontented feeling Internet Res. (IF 5.9) Pub Date : 2024-06-13 Hua Pang, Yanxinyue Liu
Purpose The principal purposes of the research are to empirically investigate three forms of perceived overload on social media and shed light on their associations with users’ passive usage intention by contemplating the mediating influence of social network exhaustion and discontented feelings. Design/methodology/approach This study employed a cross-sectional methodology to collect statistical data
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Understanding first aid knowledge adoption on social media with an extended information adoption model Internet Res. (IF 5.9) Pub Date : 2024-06-07 Xiumei Ma, Yongqiang Sun, Xitong Guo, Kee-Hung Lai, Peng Luo
Purpose Social media provides a convenient way to popularise first aid knowledge amongst the general public. So far, little is known about the factors influencing individuals’ adoption of first aid knowledge on social media. Drawing on the information adoption model (IAM), this study investigates the joint effects of cognitive factors (e.g. perceived information usefulness (PIU)), affective factors
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Rethinking privacy in the Internet of Things: a comprehensive review of consumer studies and theories Internet Res. (IF 5.9) Pub Date : 2024-06-04 Ana Alina Tudoran
Purpose This study aims to analyze and synthesize literature on consumer privacy-related behavior and intelligent device-to-device interactions within the Internet of Things (IoT). Design/methodology/approach We conducted a systematic review using Elsevier’s Scopus database, focusing on studies published in English from 2000 to 2023. The review targeted articles within selected social sciences and
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Pay with a smile? Modelling the continuance use intention of facial recognition payment Internet Res. (IF 5.9) Pub Date : 2024-06-03 Xin-Jean Lim, Jun-Hwa Cheah, Jennifer Yee-Shan Chang, Weng Marc Lim, Alastair M. Morrison, Yogesh K. Dwivedi
Purpose This study synthesises the self-determination theory (SDT), expectation-confirmation model (ECM), and protection motivation theory (PMT) to formulate an integrated theoretical framework that elucidates the process of shaping the intention to continue using facial recognition payment (FRP) under the conditional impact of perceived technology security. Design/methodology/approach Data from 667
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Disentangling user fatigue in WeChat use: the configurational interplay of fear of missing out and overload Internet Res. (IF 5.9) Pub Date : 2024-05-30 Heng Zhang, Hongxiu Li, Chenglong Li, Xinyuan Lu
Purpose The purpose of this study is to examine how the interplay of stressor (e.g. fear of missing out, FoMO) and strains (e.g. perceived social overload, communication overload, information overload and system feature overload) in social networking sites (SNS) use can contribute to users’ SNS fatigue from a configurational view. Design/methodology/approach Data were collected among 363 SNS users
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Examining the effects of cognitive load on information systems security policy compliance Internet Res. (IF 5.9) Pub Date : 2024-05-27 Derrick Ganye, Kane Smith
Purpose Enforcing employee compliance with information systems security policies (ISSP) is a herculean task for organizations as security breaches due to non-compliance continue to soar. To improve this situation, researchers have employed fear appeals that are based on protection motivation theory (PMT) to induce compliance behavior. However, extant research on fear appeals has yielded mixed findings
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Archetypes of influential users in social question-answering sites Internet Res. (IF 5.9) Pub Date : 2024-05-24 Miaomiao Chen, Alton Y.K. Chua, Lu An
Purpose This paper seeks to address the following two research questions. RQ1: What are the influential user archetypes in the social question-answering (SQA) community? RQ2: To what extent does user feedback affect influential users in changing from one archetype to another? Design/methodology/approach Based on a sample of 13,840 influential users drawn from the Covid-19 community on Zhihu, the archetypes
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Inducing shoppers’ impulsive buying tendency in live-streaming: integrating signaling theory with social exchange theory Internet Res. (IF 5.9) Pub Date : 2024-05-24 Xi Luo, Jun-Hwa Cheah, Xin-Jean Lim, T. Ramayah, Yogesh K. Dwivedi
Purpose The increasing popularity of live-streaming commerce has provided a new opportunity for e-retailers to boost sales. This study integrated signaling theory and social exchange theory to investigate how streamer- and product-centered signals influence customers’ likelihood of making an impulsive purchase in the live-streaming commerce context. Design/methodology/approach An online survey was
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My online self identifies with you, but my offline self skips you: the duality of online and offline personalities in identification with the endorser Internet Res. (IF 5.9) Pub Date : 2024-05-23 Yongwoog Andrew Jeon
Purpose The current study examines a novel model that examines how the online and offline or general personality of the same person predicts social identification with the endorser in a message and their subsequent online behaviors (e.g. ad-skipping) on social media, both differentially and simultaneously. Design/methodology/approach Real-time ad-skipping behaviors were tracked and analyzed across
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Mitigating perceived overload of communication visibility: the role of ESM policies Internet Res. (IF 5.9) Pub Date : 2024-05-24 Yuan Sun, Shuyue Fang, Anand Jeyaraj, Mengyi Zhu
Purpose This study aims to explore how communication visibility affects employees’ work engagement from the negative perspective of employees’ perceived overload in the context of enterprise social media (ESM) and the role of ESM policies in the relationship between communication visibility and perceived overload. Design/methodology/approach This study examines how communication visibility (i.e. message
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Beyond lazy; external locus of control as an alternative explanation for the privacy paradox Internet Res. (IF 5.9) Pub Date : 2024-05-22 Eoin Whelan, Michael Lang, Martin Butler
Purpose The privacy paradox refers to the situation where users of online services continue to disclose personal information even when they are concerned about their privacy. One recent study of Facebook users published in Internet Research concludes that laziness contributes to the privacy paradox. The purpose of this study is to challenge the laziness explanation. To do so, we adopt a cognitive dispositions
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Barrier-breakers’ influence on full-adoption of digital payment methods Internet Res. (IF 5.9) Pub Date : 2024-05-14 Irina Dimitrova
Purpose The purpose of this study is to empirically examine the relationships between barrier-breakers and customers’ intention to fully adopt digital payment methods (DPMs). Design/methodology/approach Survey data were analyzed using statistical methods focusing on hypothesis testing with an ordinal regression model and moderation analysis using the PROCESS macro extension. Participants were divided
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Not all IT addictions are handled equally: guilt-vs shame-driven coping with IT addiction Internet Res. (IF 5.9) Pub Date : 2024-05-17 Hamed Qahri-Saremi, Isaac Vaghefi, Ofir Turel
Purpose We build on the transactional model of stress and coping and the appraisal theory of emotions to theorize how users cognitively and emotionally cope with IT addiction-induced stress, distinguish between the roles of guilt and shame in shaping the coping responses and their effects on one’s psychological well-being. Design/methodology/approach We test our theory via two complementary empirical
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Stimulating positive reviews by combining financial and compassionate incentives Internet Res. (IF 5.9) Pub Date : 2024-05-17 Yuanyuan Wu, Liuyan Chen, Eric W.T. Ngai, Pengkun Wu
Purpose The objective of this study is to investigate the interaction effect between incentive type (financial and compassionate incentives) and the ethicality of merchant strategy on consumer willingness to post positive reviews, while also examining potential variations in consumer responses based on consumption experience, shopping frequency and social class. Design/methodology/approach Building
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Value implications of followers in social marketplaces: insights into ego network structures Internet Res. (IF 5.9) Pub Date : 2024-05-17 Shan Wang, Fang Wang
Purpose In social marketplaces, follower ego networks are integral social capital assets for online sellers. While previous research has underscored the positive impact of the follower number on seller performance, little attention has been given to the structure of follower networks and their value implications. This research investigates two structural properties of follower networks—network centralization
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Exploring the dual routes in influencing sales and adoption in augmented reality retailing: a mixed approach of SEM and FsQCA Internet Res. (IF 5.9) Pub Date : 2024-05-15 Xiaoyu Xu, Qingdan Jia, Syed Muhammad Usman Tayyab
Purpose This study investigates augmented reality (AR) retailing and attempts to develop a profound understanding of consumer decision-making processes in AR-enabled e-retailing. Design/methodology/approach The study is grounded in rich informational cues and information processing mechanisms by incorporating the elaboration likelihood model (ELM) and trust transfer theory. This study employs a mixed
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Problem resolution with business analytics: a task-technology fit perspective Internet Res. (IF 5.9) Pub Date : 2024-05-10 Givemore Muchenje, Marko Seppänen, Hongxiu Li
Purpose The study explores the extent to which business analytics can address business problems using the task-technology fit theory. Design/methodology/approach The qualitative research approach of pattern matching was adopted for data analysis and 12 semi-structured interviews were conducted. Four propositions derived from the literature on task-technology fit are compared to emerging core themes
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How do NPOs’ topics and moral foundations in gun-related issues influence public engagement on Twitter? Internet Res. (IF 5.9) Pub Date : 2024-05-14 Yafei Zhang, Li Chen, Ming Xie
Purpose Drawing on the moral foundations theory (MFT), we examine what nonprofit organizations (NPOs) discuss and how NPOs engage in gun-related issues on Twitter. Specifically, we explore latent topics and embedded moral values (i.e. care, fairness, loyalty, authority, and sanctity) in NPOs’ tweets and investigate the effects of the latent topics and moral values on invoking public engagement. De
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Sharenting in China: perspectives from mothers and adolescents Internet Res. (IF 5.9) Pub Date : 2024-05-07 Lin Zhu, Yan Wang, Yanhong Chen
Purpose Mothers sharing images and information on social media about their children is a contemporary cultural norm. While the practice has been heavily discussed in popular media, there is a lack of empirical research examining the phenomenon from the perspectives of parents and adolescent children in China. The current study aims to find out whether or not mothers and their children engage in discussions
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Social influence and the choice of product upgrades: evidence from virtual product adoption in online games Internet Res. (IF 5.9) Pub Date : 2024-05-01 Qing Huang, Xiaoling Li, Dianwen Wang
Purpose Previous studies on social influence and virtual product adoption have mainly taken users’ purchase behavior as a dichotomous variable (i.e. purchasing or not). Given the prevalence of competing versions (basic vs upgraded) of a virtual product in online communities, this paper investigated the differences in the effect of social influence on users’ adoption of basic and upgraded choices of
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How do small-to-medium-sized e-commerce businesses stay competitive? Evidence on the critical roles of IT capability, innovation and multihoming Internet Res. (IF 5.9) Pub Date : 2024-04-30 Qin Weng, Danping Wang, Stephen De Lurgio II, Sebastian Schuetz
Purpose Small-to-medium-sized enterprises (SMEs) in e-commerce often invest in information technology (IT) to stay competitive. However, whether and how IT capability (ITC) translates into financial performance requires further research. This paper examines the role of ITC in enabling value proposition innovation (VPI) as an important mechanism that improves financial performance for Chinese e-commerce
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A study on the cross-platform influence mechanism of physicians’ live streaming behavior on performance Internet Res. (IF 5.9) Pub Date : 2024-04-25 Chen Chen, Hong Wu
Purpose The advent of online live streaming platforms (OLSPs) and online health communities (OHCs) has expedited the integration of traditional medical services with Internet new media technology. Since the practice of physicians conducting live streaming is a relatively new phenomenon, the potential cross-platform effects of such physicians’ live streaming have not received adequate attention. De
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Selling by contributing: the monetization strategy of individual content providers in the light of human brand Internet Res. (IF 5.9) Pub Date : 2024-04-16 Sha Zhou, Yaqin Su, Muhammad Aamir Shahzad, Zhengchi Liu
Purpose The integration of social media and e-commerce has resulted in a rising phenomenon among individual content providers (ICPs), who used to offer free content, to provide consumers with paid content, such as online courses, Q&As or consultations. Despite the prevalence of ICPs’ content monetization, empirical research has rarely studied its underlying mechanism. This paper examines how the characteristics
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Spillover effects of data breach on consumer perceptions: evidence from the E-commerce industry Internet Res. (IF 5.9) Pub Date : 2024-04-09 Jaeyoung Park, Woosik Shin, Beomsoo Kim, Miyea Kim
Purpose This study aims to explore the spillover effects of data breaches from a consumer perspective in the e-commerce context. Specifically, we investigate how an online retailer’s data breach affects consumers’ privacy risk perceptions of competing firms, and further how it affects shopping intention for the competitors. We also examine how the privacy risk contagion effect varies depending on the
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Fostering the digital mindset to mitigate technostress: an empirical study of empowering individuals for using digital technologies Internet Res. (IF 5.9) Pub Date : 2024-04-04 Maximilian Valta, Yannick Hildebrandt, Christian Maier
Purpose Technostress reduces employees' work performance and increases their turnover intentions, such that technostress harms organizations' success. This paper investigates how the digital mindset of employees, reflecting their cognitive filter while using digital technologies, influences reactions to techno-stressors. Design/methodology/approach In this quantitative study, the authors conducted
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How review content, sentiment and helpfulness votes jointly affect trust of reviews and attitude Internet Res. (IF 5.9) Pub Date : 2024-03-18 Jing Li, Xin Xu, Eric W.T. Ngai
Purpose We investigate the joint impacts of three trust cues – content, sentiment and helpfulness votes – of online product reviews on the trust of reviews and attitude toward the product/service reviewed. Design/methodology/approach We performed three studies to test our research model, presenting participants with scenarios involving product reviews and prior users' helpful and unhelpful votes across
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The role of para-social relationship in live streaming virtual gift purchase: a two-stage SEM-neural network analysis Internet Res. (IF 5.9) Pub Date : 2024-03-14 Fangfang Hou, Boying Li, Zhengzhi Guan, Alain Yee Loong Chong, Chee Wei Phang
Purpose Despite the burgeoning popularity of virtual gifting in live streaming, research lacks an in-depth understanding of the drivers behind this behavior. Using para-social relationship (PSR), this study aims to capture viewers’ lively social feelings toward the streamer as the key factor leading to the purchase behavior of virtual gifts. It also aims to establish a theoretical link between PSR
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Service quality in cloud gaming: instrument development and validation Internet Res. (IF 5.9) Pub Date : 2024-02-20 Winston T. Su, Zach W.Y. Lee, Xinming He, Tommy K.H. Chan
Purpose The global market for cloud gaming is growing rapidly. How gamers evaluate the service quality of this emerging form of cloud service has become a critical issue for both researchers and practitioners. Building on the literature on service quality and software as a service, this study develops and validates a gamer-centric measurement instrument for cloud gaming service quality. Design/methodology/approach
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A meta-analysis of antecedents and consequences of trust in the sharing economy Internet Res. (IF 5.9) Pub Date : 2024-02-21 Jiang Jiang, Eldon Y. Li, Li Tang
Purpose Trust plays a crucial role in overcoming uncertainty and reducing risks. Uncovering the trust mechanism in the sharing economy may enable sharing platforms to design more effective marketing strategies. However, existing studies have inconsistent conclusions on the trust mechanism in the sharing economy. Therefore, this study aims to investigate the antecedents and consequences of different
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Consumer vulnerability: understanding transparency and control in the online environment Internet Res. (IF 5.9) Pub Date : 2024-02-19 Donia Waseem, Shijiao (Joseph) Chen, Zhenhua (Raymond) Xia, Nripendra P. Rana, Balkrushna Potdar, Khai Trieu Tran
Purpose In the online environment, consumers increasingly feel vulnerable due to firms’ expanding capabilities of collecting and using their data in an unsanctioned manner. Drawing from gossip theory, this research focuses on two key suppressors of consumer vulnerability: transparency and control. Previous studies conceptualize transparency and control from rationalistic approaches that overlook individual
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Moment or movement – the heterogeneous impact of the Black Lives Matter movement on personal and societal charitable crowdfunding campaigns Internet Res. (IF 5.9) Pub Date : 2024-02-16 Janina Seutter, Michelle Müller, Stefanie Müller, Dennis Kundisch
Purpose Whenever social injustice tackled by social movements receives heightened media attention, charitable crowdfunding platforms offer an opportunity to proactively advocate for equality by donating money to affected people. This research examines how the Black Lives Matter movement and the associated social protest cycle after the death of George Floyd have influenced donation behavior for campaigns
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How tie strength influences purchasing intention in social recommendation: evidence from behavioral model and brain activity Internet Res. (IF 5.9) Pub Date : 2024-02-13 Jia Jin, Yi He, Chenchen Lin, Liuting Diao
Purpose Social recommendation has been recognized as a kind of e-commerce with large potential, but how social recommendations influence consumer decisions is still unclear. This paper aims to investigate how recommendations from different social ties influence consumers’ purchase intentions through both behavior and brain activity. Design/methodology/approach Utilizing behavioral (N = 70) and electroencephalogram
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Understanding users' voice assistant exploration intention: unraveling the differential mechanisms of the multiple dimensions of perceived intelligence Internet Res. (IF 5.9) Pub Date : 2024-02-12 Yiming Zhao, Yu Chen, Yongqiang Sun, Xiao-Liang Shen
Purpose The purpose of this study is to develop a framework for the perceived intelligence of VAs and explore the mechanisms of different dimensions of the perceived intelligence of VAs on users’ exploration intention (UEI) and how these antecedents can collectively result in the highest level of UEI. Design/methodology/approach An online survey on Amazon Mechanical Turk is employed. The model is tested
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Building bonds: an examination of relational bonding in continuous content contribution behaviors on metaverse-based non-fungible token platforms Internet Res. (IF 5.9) Pub Date : 2024-02-08 Crystal T. Lee, Zimo Li, Yung-Cheng Shen
Purpose The proliferation of non-fungible token (NFT)-based crypto-art platforms has transformed how creators manage, own and earn money through the creation, assets and identity of their digital works. Despite this, no studies have examined the drivers of continuous content contribution behavior (CCCB) toward NFTs. Hence, this study draws on the theory of relational bonds to examine how various relational
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How does social media use in the workplace affect employee voice? Uncovering the mediation effects of social identity and contingency role of job-social media fit Internet Res. (IF 5.9) Pub Date : 2024-02-09 Wenjing Chen, Bowen Zheng, Hefu Liu
Purpose Employee voice is crucial for organizations to identify problems and make timely adjustments. However, promoting voice in organizations is challenging. This study aims to investigate how social media use (SMU) in the workplace affects employee voice by examining its intrinsic mechanisms and boundary conditions. Specifically, this study examines the mediating roles of social identifications
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Longitudinal relationship between parental and adolescent smartphone addiction: serial mediating effects of adolescent self-esteem and depression Internet Res. (IF 5.9) Pub Date : 2024-02-06 Il Bong Mun
Purpose This study longitudinally investigated the predictors and mediators of adolescent smartphone addiction by examining the impact of parental smartphone addiction at T1 on adolescent smartphone addiction at T3, as well as the separate and sequential role of adolescent self-esteem and depression at T2 as mediating factors. Design/methodology/approach This study used a hierarchical regression and
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Gaining customer engagement in social media recovery: the moderating roles of timeliness and personalization Internet Res. (IF 5.9) Pub Date : 2024-02-01 Andreawan Honora, Kai-Yu Wang, Wen-Hai Chih
Purpose This research investigates the role of customer forgiveness as the result of online service recovery transparency in predicting customer engagement. It also examines the moderating roles of timeliness and personalization in this proposed model. Design/methodology/approach An online survey study using retrospective experience sampling and a scenario-based experimental study were conducted to
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Generativity of enterprise IT infrastructure for digital innovation Internet Res. (IF 5.9) Pub Date : 2024-01-31 Shan Wang, Ji-Ye Mao, Fang Wang
Purpose Digital innovation requires organizations to reconfigure their information technology infrastructure (ITI) to cultivate creativity and implement fast experimentation. This research inquiries into ITI generativity, an emerging concept demoting a critical ITI capability for organizational digital innovation. More specifically, it conceptualizes ITI generativity across two dimensions—namely, systems
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Acceptance of the metaverse: a laboratory experiment on augmented and virtual reality shopping Internet Res. (IF 5.9) Pub Date : 2024-01-26 Nannan Xi, Juan Chen, Filipe Gama, Henry Korkeila, Juho Hamari
Purpose In recent years, there has been significant interest in adopting XR (extended reality) technologies such as VR (virtual reality) and AR (augmented reality), particularly in retail. However, extending activities through reality-mediation is still mostly believed to offer an inferior experience due to their shortcomings in usability, wearability, graphical fidelity, etc. This study aims to address
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Effect of consistency of the review set on causal attribution: the moderating roles of repeating purchase cues and product knowledge Internet Res. (IF 5.9) Pub Date : 2024-01-29 Xiao Peng, Hessam Vali, Xixian Peng, Jingjun (David) Xu, Mehmet Bayram Yildirim
Purpose The study examines the potential moderating effects of repeating purchase cues and product knowledge on the relationship between the varying consistency of the review set and causal attribution. This study also investigates how causal attribution correlates with the perceived misleadingness of the review set. Design/methodology/approach A scenario-based experiment was conducted with 170 participants
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A mixed-methods investigation of the factors affecting the use of facial recognition as a threatening AI application Internet Res. (IF 5.9) Pub Date : 2024-01-16 Xiaojun Wu, Zhongyun Zhou, Shouming Chen
Purpose Artificial intelligence (AI) applications pose a potential threat to users' data security and privacy due to their high data-dependence nature. This paper aims to investigate an understudied issue in the literature, namely, how users perceive the threat of and decide to use a threatening AI application. In particular, it examines the influencing factors and the mechanisms that affect an individual’s