Since the Industrial Revolution, significant technological advancements have revolutionized various manual processes and workflows entrenched for decades. Artificial Intelligence (AI) offers similar transformative potential across diverse industrial and social domains. The rapid pace of change in the AI-driven digital age presents unprecedented opportunities and challenges for sustained progress. Given the potentially profound impact of AI, this study seeks to explore its disruptive effects and challenges within organizational contexts. Drawing on the Social Exchange Theory, this research examines the relationship between psychological contract (PC) fulfillment and organizational commitment, with trust acting as a mediator and AI acceptance as a moderator. Data were collected from the service industry using a time-lagged design. The findings indicate that PC fulfillment positively influences workers’ trust and organizational commitment. Furthermore, AI acceptance attenuates the direct and indirect positive effects of PC fulfillment on job-related outcomes. This study offers valuable insights into building and maintaining trust and fostering a committed workforce amidst the digitalization era. It underscores the importance of fulfilling promissory expectations in fostering trust and commitment. Additionally, it sheds light on the disruptive effects of AI technology on critical job outcomes, emphasizing the societal and industrial implications, the future of work, and avenues for further advancements in AI technology.

自工业革命以来，重大的技术进步彻底改变了几十年来根深蒂固的各种手动流程和工作流程。人工智能 （AI） 在不同的工业和社会领域提供了类似的变革潜力。AI 驱动的数字时代的快速变化为持续发展带来了前所未有的机遇和挑战。鉴于 AI 的潜在深远影响，本研究旨在探讨其在组织环境中的颠覆性影响和挑战。本研究借鉴社会交换理论，考察了心理契约 （PC） 履行与组织承诺之间的关系，其中信任充当中介，AI 接受作为调节器。使用延时设计从服务行业收集数据。研究结果表明，PC 履行对员工的信任和组织承诺有积极影响。此外，AI 接受度会减弱 PC 履行对工作相关结果的直接和间接积极影响。本研究为在数字化时代建立和维护信任以及培养忠诚的员工队伍提供了宝贵的见解。它强调了满足承诺期望在培养信任和承诺方面的重要性。此外，它还阐明了 AI 技术对关键工作成果的颠覆性影响，强调了社会和行业影响、工作的未来以及 AI 技术进一步进步的途径。