How do the professional backgrounds of senior bureaucrats affect their competence and political responsiveness? This article fills a gap by examining these questions in a meritocratic context that accommodates nuanced but potentially consequential variations in the recruitment of senior bureaucrats. Using a paired survey experiment with citizens, representatives, and administrators in Norway, the article

Despite recurrent observations that media reputations of agencies matter to understand their reform experiences, no studies have theorized and tested the role of sentiment. This study uses novel and advanced BERT language models to detect attributions of responsibility for positive/negative outcomes in media coverage towards 14 Flemish (Belgian) agencies between 2000-2015 through supervised machine

Among the general public as well as in the scientific literature, administrative work is widely associated with heavy bureaucratic procedures that are disconnected from serving clients. Less is said and written about the importance of administrative work in delivering public service. Drawing on a relational theoretical approach and based on an ethnographic field study in two municipal child welfare

Gendered burdens are experiences of coercive and controlling state actions that directly regulate gendered bodies, labor, and identity. It’s not simply about preventing access to rights and benefits, it’s about control and coercion. Gendered burdens generate gender inequality through four mechanisms. First, administrative burdens regulate reproductive bodies, legitimating the state’s direct control

As the bureaucratic policymaking process has frequently deviated from conventional procedures contemplated by administrative law statutes, recent research suggests that bureaucrats strategically use rulemaking procedures to pursue their own goals and circumvent political interventions. However, the literature has often neglected implementation issues that bureaucrats confront in the policymaking process

Demands for greater quality of public services and enhanced efficiency have intensified changes in public organizations. Not surprisingly, these organizations are increasingly searching for new and useful ideas, including disruptive ones, to meet current demands. Whereas previous studies on team radical creativity have focused on the influence that subordinates’ trust in the supervisor has on this

Establishing and maintaining citizen trust is vital for the effectiveness and long-term viability of regulatory agencies. However, limited empirical research has been conducted on the relationship between regulatory action and citizen trust. This article addresses this gap by investigating the influence of various regulatory enforcement styles on citizen trust. We conducted a pre-registered and representative

Representative bureaucracy theory has mainly been used to understand how identities related to race, ethnicity, and gender influence how bureaucrats administer public services. Although representation through lived experience has expanded the scope of the theory, this theoretical thread has mostly focused on the perspectives of management. The purpose of this article is to employ lived experience representative

The literature on administrative burden has focused on cognitive, material, and social resources, leaving emotional strategies and processes largely unexplored. This study begins to address this research gap by elaborating Illouz’ (2007) concept of emotional capital in the context of citizen agency. The article uses the concept emotional capital to analyze claimant anger in response to administrative

Programmes to encourage staff to move within public sector organizations have become increasingly widespread in recent decades. Yet, although there are some anecdotal accounts, the effects of such intra-organizational mobility remain largely unexplored. Building on insights from organization theory and social psychology, we argue that intra-organizational mobility entails an important trade-off: it

Although performance information is widely promoted to improve the accountability of public service provision, behavioral research has revealed that motivated reasoning leads recipients to update their beliefs inaccurately. However, the reasoning processes of service users has been largely neglected. We develop a theory of public service users’ motivated reasoning about performance information stemming

The flexibility/stability tension is a key challenge for purpose-oriented networks, especially salient with network participation. Because of the voluntary nature of networks, it is common for network participation to fluctuate, with participants entering, leaving, and returning over time for a variety of reasons. This fluctuation may challenge the stability that is key to network effectiveness. Yet

Issue prioritization is the first stage of attention-based theories of decision-making, but remains theoretically and empirically uncharted territory in public administration research. We propose and test how issue prioritization is informed by the characteristics of the performance information on which decision-makers rely, in particular its source (internal or external information), nature (objective

Bribery and other forms of petty corruption typically arise in bureaucratic encounters and are a common element of the everyday experience of the state in many countries, particularly in places with weak institutions. This type of corruption is especially troublesome because it creates direct costs for citizens when accessing services and benefits to which they are formally entitled. However, only

The U.S. bureaucracy routinely issues major public policy decisions that affect Americans’ lives. Government agency leaders make those decisions based on a subjective understanding of their agency’s available policy discretion. Over time, discretion has become a prominent theoretical construct in the bureaucratic politics and public administration literatures, but it is rarely measured directly. In

This study aims to investigate the impact of organizational change in a public sector high- reliability context. Drawing on conservation of resources theory, our theoretical model posits that change can be stressful and cause negative affective reactions toward the change, which undermine adjustment and post-change functioning. A quantitative case study was carried out on a Dutch air force squadron

Government agencies practice inter-agency consultation to ensure that broader governmental activities align with their missions and objectives. Consultation allows agencies to express their preferences and interests, but also may create administrative burden and procedural delay. To explore the conditions under which agencies choose to review activities proposed by fellow government actors, this research

This study examines the effectiveness of collaborative platforms in supporting local collaborations for natural resource management. It also explores how governmental and non-governmental lead organizations adopt differing collaborative implementation approaches and how these variations influence outcomes. Utilizing a natural experiment and a difference-in-differences estimator, we evaluate if the

The formal engagement of diverse stakeholder groups in policy design and implementation has become a mainstay governance strategy. While much has been learned about collaborative governance arrangements in terms of their structure, processes, and participant dynamics, one particularly salient dynamic has been relatively underexplored: the factors contributing to sustained participation in collaborative

While many public organizations have made notable strides to improve the representation of women at all ranks, women remain severely underrepresented in law enforcement organizations. Research shows that a critical barrier to women’s integration into law enforcement is the common perception among policemen that women are unsuited for police work. This study draws on Social Dominance Theory to provide

Public trust and civic predisposition are cornerstones of well-functioning democratic societies, and burdensome citizen-state encounters may undermine positive views of government, especially for racially minoritized clientele. Leveraging insights from policy feedback theory, we argue that administrative burden has the potential to undermine trust in government and civic predisposition through two

Why do local governments create and reform public service companies, given their uncertain economic benefits and potential damage to accountability and service transparency? Taking an extended transaction cost perspective, we argue that corporatization—the provision of public services by publicly owned companies—is a function of fiscal hardship, the decision maker’s economic orientation and the level

Representative bureaucracy theory examines how bureaucrats’ demographics impact outcomes for clients with shared identities, with “critical mass” posited as an enabling condition. Yet empirical evidence is mixed regarding where this threshold stands. To reconcile these inconsistencies, this study emphasizes the need to first clarify the mechanisms that underpin critical mass requirements. Specifically

Policy is not only made by street-level bureaucrats at the frontlines. It is also made by their superiors—street-level managers—who set the organizational conditions through which street-level bureaucrats act. Although scholars have documented how street-level bureaucrats cope with the pressures of their work by, for instance, breaking or bending rules, the question of how street-level managers cope

This article contributes to the growing body of research on administrative burdens by providing a theoretically- and empirically-driven typology of governments’ burden reduction strategies. Despite the mounting interest in burden reduction, the literature still lacks a typology for systematically identifying and classifying such strategies. The article identifies three analytical dimensions of burden

Conflict is the forgotten sibling of collaborative governance. Variably framed as an alternative to collaboration, a contextual feature shaping interpersonal interactions, or an obstacle to be overcome via deliberation, conflict lurks in the background of discourse about collaboration. However, few theories of collaboration directly address the role of conflict, and those that do focus on conflict

Administrative burden research disproportionately examines micro-level burdens on clients claiming benefits from public agencies. Yet we know little about meso-level burdens on third-party providers making up the submerged state—private actors working on behalf of a public purpose—and what effect these burdens have on services. We draw on interviews, participant observation, and focus groups with substance-use

Based on a systematic review of 119 articles and working papers, we provide an overview of how administrative burdens in citizen-state interactions have been studied since the inception of the research agenda in 2012. We develop a new and comprehensive model of how key concepts in the framework are related, assess the evidence of the causal relationships proposed by the model, and discuss where more

Decentralization reform has both advantages and risks. Bringing service delivery ‘closer to the people’ can improve information flows and strengthen accountability, but it may also leave systems vulnerable to elite capture and corruption by municipal government officials. While past research has acknowledged the possibility of corruption under decentralization, relatively little work has connected

Many low-income households in the US miss out on social safety net benefits because of the information, compliance, and psychological costs associated with take-up of government assistance. Yet, the empirical evidence on the impact of learning and psychological costs on take-up, and how to reduce them, is mixed. Leaning on an administrative burden framework, this paper measures the role of reducing

How does contracting out affect service performance? Evidence to date is mixed. We argue that this is partially due to prior studies focusing often on whether – not how – services are contracted. Yet, how services are contracted matters. In particular, we argue that whether users pay user fees for services to contractors affects efficiency. Where they do, contractor revenue depends on user satisfaction

This article aims to contribute to street-level bureaucracy theory by bringing to the forefront the experiences and perspectives of the Global South. Our argument is that mainstream literature in this field overlooks the social tensions that are more explicit in developing societies, resulting in a structurally limited analytical framework. We identify two key factors from the Global South that are

Persistent disparities in program access jeopardize social equity and erode a key pillar of democratic governance. Scholars have uncovered the causes of these disparities, including administrative burden and front-line discrimination, but less attention has been devoted to identifying tools for reducing disparities. We build on this work by arguing that reducing street-level bureaucrats’ workload may

In complex, polycentric environmental governance systems, actors may choose to collaborate with one another to reduce their collective vulnerability and enhance system function. However, collaboration can be costly, and little evidence exists for how particular collaborative forums impact the broader governance system in which they are embedded. To address this gap, we investigate the role of intermediate

Volunteer use as an alternative service delivery arrangement entails public organizations directly incorporating volunteers in service production through a quasi-employment relationship. However, research evaluating the contributions of volunteer labor to organizational performance are relatively few. This article fills this gap by drawing from two theoretical insights. First, this study tests a linear

This paper explores the speed of rulemaking in American state governments. Drawing on a unique data set of over 250,000 individual rules issued by states from 1993 through 2009, we introduce new measures of the speed and breadth of rulemaking in American state bureaucracies, providing a new way of evaluating the incidence of rulemaking delay within and across governments. We focus specifically on how

While prior research has long identified the centrality of critical supply acquisition to the government’s response to a crisis, there is less understanding of how to secure critical supplies that depend on global supply chains. The acquisition of personal protective equipment (PPE) in the immediate aftermath of the coronavirus disease 2019 outbreak (COVID-19) proved challenging not only due to threats

Much of policy-making involves prioritization—deciding not only what to do, but also when—and uncertainty—not knowing exactly how the choices made will affect actual policy outcomes. I present a theory of dynamic prioritization within a hierarchical organization. The model illustrates how notions such as an agency’s performance, mission, and critical tasks are linked with details such as institutional

This article explores how deliberation affects distributive justice for minority view participants in policy decisions made through collaborative governance. It also examines whether the quality of deliberation (i.e., willingness to accept opposing viewpoints) and quantity of deliberation (i.e., length of discussion) can be an effective tool for minority view participants to overcome power imbalances

Understanding differences between working in the public and private sectors is core to public management research. We assess the implications of a theory of public ownership, testing an expectation that work is of higher quality when performed under public ownership status compared to a private company. We conducted two, pre-registered, field experiments with a routine data processing task and workers

Targeted transparency has become an essential tool for regulation. Through information disclosure, regulatory agencies try to get regulated companies to improve their practices and comply with regulations. In the past, regulation was associated with distrust in regulated sectors. Recent research suggests that regulation, especially targeted transparency, may also increase citizen trust in regulated

Applications based on artificial intelligence (AI) play an increasing role in the public sector and invoke political discussions. Research gaps exist regarding the disclosure effects—reactions to disclosure of the use of AI applications—and the deployment effect—efficiency gains in data savvy tasks. This study analyzes disclosure effects and explores the deployment of an AI application in a pre-registered

Deliberation is ubiquitous in street-level work. Scholars and practitioners increasingly promote it, as it has the potential to improve existing practices and procedures and provide customized, yet consistent, services. Little is known, however, about the situated performance of deliberation in street-level work. Drawing on Routine Dynamics Theory and based on an ethnographic study of street-level

Stakeholder theory has been advocating the inclusion of affected parties in organizational processes to increase the legitimacy and effectiveness of organizational governance. However, organizations can fail to achieve these objectives if there is no systematic link between stakeholders and their constituency. Based on democratic notions of representation, we argue that democratic stakeholder representativeness

Employing loyal external appointees has been identified as a key strategy used by incumbents to gain control over the state bureaucracy. This phenomenon is known as politicization and has been associated with democratic backsliding. Frequently, career civil servants perceive these appointees as illegitimate outsiders, leaders whose main objective is to ensure political compliance rather than advance

Increasingly, scholars and practitioners are interested in evaluating the effectiveness of interorganizational networks. We use a configuration approach to study network effectiveness. This research is a mixed-method study of 26 education networks in the United States. We measure network effectiveness by comparing 4th-grade literacy, 8th-grade literacy, and high-school graduation rates. We compare

The provision of public services by for-profit and non-profit organizations is widespread in OECD countries, but the jury is still out on whether outsourcing has improved service quality. This article seeks to nuance existing debate by bringing to the fore variation in service quality between different types of non-public providers. Building on theories of dimensional publicness and incomplete contracts

Local governments consider a wide range of policies to increase resilience in the face of myriad risks, and employ a variety of tactics to communicate about these policies to external actors. An important platform to signal resilience as a policy priority is through the budget process wherein local communities decide ‘who gets what, when, and how’. Using computational text mining techniques, we assess

This article uses survey experiments to assess whether administrative procedures fix cognitive bias. We focus on two procedural requirements: qualitative reason-giving and quantitative cost-benefit analysis (“CBA”). Both requirements are now firmly entrenched in U.S. federal regulation-making. Multilateral organizations such as the World Bank, OECD, and EU have encouraged their broad diffusion across

This paper reports the results of a field experiment to assess the collaborative effects of community participation in the Ugandan oil and gas sector. Our research design assesses collaborative impacts as relational between community members and different decision-makers in the sector and measures these impacts from the point of view of local people. Local people often face power imbalances in collaborative

Spoken administrative language is a critical element in the relationship between citizens and the state, especially when it comes to face-to-face interactions between officials and citizens during the delivery of public services. But preceding work offers little insights on the verbal features of street-level bureaucracy. Drawing on communication studies, we argue that administrative language differs

The process of corporatization in public services has led to the emergence of new, more autonomous organizational forms. However, while these reforms have been centrally about the development of management capabilities in public sector organizations, we know surprisingly little about what this process involves. To address this concern, we draw on the literature on administrative intensity (AI) to frame

Despite burgeoning research on representative bureaucracy theory, there is limited examination of how environmental contexts shape the manner in which the demographic makeup of a bureaucracy is linked to distributional bureaucratic outcomes. Scholars in the field of social psychology, however, have suggested that community-level variation in the pervasiveness of biases against particular social groups

The purpose of this article is to highlight meta-ethnography – the interpretive synthesis of ethnographic studies on a given theme – as a useful tool in the study of social policy and public administration. We claim this approach can maximise the impact of rich idiographic research to enable theory-refining and evidence-building efforts in the field. We illustrate these benefits through reference to

While the theory of representative bureaucracy originates from concerns about the class composition of the public sector workforce, questions of class background have been notably absent in subsequent scholarship. In this paper I take advantage of new data on the class backgrounds of UK civil servants (N= 308, 566) to, first, explore descriptively how class shapes the composition of the civil service

Do governmental institutions constrain state actors? I investigate this question by examining the relationship between the design of state legislative fiscal offices and the health of state budgets. These budgetary bodies serve a supporting role for legislatures, designed to advance sound fiscal policy and sustainable public finance. With an original data set encompassing all state legislative budgetary

Financial scarcity is a fundamental condition for recipients of social welfare. We draw on scarcity theory to suggest that the condition of scarce resources may have a range of important psychological consequences for how welfare recipients’ cope with their problems, navigate citizen-state interactions, for their perceived ability to deal with their problems, and for their psychological well-being

Understanding how stakeholders choose to participate in different policy forums is central to research on complex, polycentric governance systems. In this paper, we draw upon the Ecology of Games Theory (EGT) to develop theoretical expectations about how four incentive structures may guide how actors navigate the world of policy forums. We test these expectations using unique data on a three-mode network

While the public and private labor markets are marked by significant differences in the institutions of wage formation, very few studies have examined workers’ wages and employment in the public and private sectors when solving the same tasks. Focusing on government contracting out, we examine the changes in work income, employment, and government income benefits when public workers are transferred

Transparency has often been hailed as a golden tool to bolster citizens’ trust in government and improve public governance. However, there is a considerable disparity in theoretical reasoning and empirical findings. Through a meta-analysis of 49 studies with 436 effect sizes, this study provides novel perspectives for understanding the effect of transparency on citizens’ trust in government. To test