-
Failed cases of collaborative innovation: when a castle turns into a tent Public Manag. Rev. (IF 5.0) Pub Date : 2024-10-29 Charlotte Van Dijck, Trui Steen
Co-production is put forward as a potential solution for the many wicked problems governments face today. There is a gap in the literature, however, when it comes to failed cases. Little is known a...
-
Media, trust, and the influence of urban/rural context and education on public sector worker stereotypes Public Manag. Rev. (IF 5.0) Pub Date : 2024-10-27 Gabriela Szydlowski, Etienne Charbonneau
Public employees often face pervasive negative stereotypes. Despite a growing body of research, the factors contributing to such stereotypes remain underexplored. We present a pre-registered study ...
-
Public services as practices: towards a framework for understanding co-creation and co-destruction of private and public value Public Manag. Rev. (IF 5.0) Pub Date : 2024-10-21 Per Skålén, Jakob Trischler
Despite the importance of public services, a sound conceptualization of what they are is lacking. Following an analysis of research on public service logic, public value and practices, this paper p...
-
Flying with clipped wings: dynamic capabilities of publicly owned health care providers Public Manag. Rev. (IF 5.0) Pub Date : 2024-10-17 Yevgen Bogodistov, Daniel Beimborn
In highly regulated public organizations, dynamic capabilities might be of a completely different nature since opportunity recognition (sensing) and strategic decision-making (seizing) are taken ov...
-
Time to rediscover task-oriented leadership? A multi-source, time-lagged study on leadership and well-being in public service jobs Public Manag. Rev. (IF 5.0) Pub Date : 2024-10-15 Matthias Döring, Signe Pihl-Thingvad, Rick Vogel
Although leaders have a considerable impact on the well-being of public employees, this relationship has not yet been fully disentangled in both conceptual and empirical terms. We develop a framewo...
-
Performance management in collaborations: exploring associations between distributed leadership and collective performance data use Public Manag. Rev. (IF 5.0) Pub Date : 2024-10-14 Alexander Kroll, Willow S. Jacobson, Kimberley R. Isett
Performance management scholarship has focused on organizations, with less attention given to non-hierarchical collaborations that use performance practices. This research includes a relational per...
-
Enhancing strategic public procurement: a public service logic perspective Public Manag. Rev. (IF 5.0) Pub Date : 2024-10-13 Andrea S. Patrucco, Katri Kauppi, Carmela Di Mauro, Fredo Schotanus
This paper introduces a special issue focused on strategic public procurement from a public management perspective. It articulates the goals, key dimensions, and challenges inherent in strategic pu...
-
The effects of artificial intelligence and victims’ deservingness information on citizens’ blame attribution towards administrative errors Public Manag. Rev. (IF 5.0) Pub Date : 2024-10-07 Lei Tao, Jinhan Wan, Bo Wen
This study examines how citizens attribute blame to government authorities for administrative errors made by artificial intelligence (AI) compared to human decision-makers. Based on blame attributi...
-
Reward exploitation or exploration? The effects of local government sustainability strategies and performance information on citizen evaluation Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-26 Wenhui Li, Heewon Lee, Yixin Liu, Tian Tang, Guimin Zheng
Given the growing attention on citizen involvement in local sustainability, this study explores how citizens evaluate government sustainability performance stemming from exploitation (established p...
-
Understanding transversal leadership in public organizations: conceptualization and development of a measurement scale Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-17 Anders Barslund Grøn, Christian Bøtcher Jacobsen
Public value creation often relies on collective efforts across organizational jurisdictions with leadership playing a central role. However, concepts and measures for understanding whether and how...
-
Slack resources, state rules, and local stability: evidence from New York school districts Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-17 Sungho Park, Youngsung Kim
State-imposed rules often define an allowable level of local slack resources, presuming that states can guide towards an appropriate level. Some local governments, however, may circumvent rules, se...
-
Watching care behind closed doors: upward and downward accountability mechanisms in nursing home services Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-16 Ixchel Pérez-Durán, Stephan Grimmelikhuijsen
Nursing homes (NHs) play a critical role in caring for vulnerable people, yet their operations often remain hidden from public scrutiny, potentially causing a negative impact on service quality. We...
-
Digital transformation in public sector auditing: between hope and fear Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-13 Tamara Volodina, Giuseppe Grossi
This paper explores the imaginaries of public sector auditors on public value creation due to digital transformation (DT). The study is based on the case of the Supreme Audit Institution (SAI) in N...
-
Exploring the virtuous circle of societal value creation and capture by non-profit organizations from a Bourdieusian perspective Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-11 Gaëlle Cotterlaz-Rannard, Michel Ferrary
For non-profit organizations, the way that societal value is created, captured and articulated remains ambiguous. While value creation is well-established in the literature, the understanding of va...
-
Citizens’ illegal behaviour as a response to unsatisfactory street-level encounters: the causal relationship between procedural justice and vigilantism Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-05 Ofek Edri-Peer, Nissim Cohen
How do procedural justice and service availability on the street-level affect citizens’ tendencies to act as vigilantes? Vigilantism is an illegal behaviour, and an undesirable phenomenon that coul...
-
Disentangling the impact of perceived electronic performance monitoring on employee burnout in the public sector Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-04 Qing Miao, Hui Yin, Gary Schwarz, Muhammad Ali Hussain
Despite prior research, the consequences of electronically monitoring public employees remain unclear. Based on psychological contract theory, this study examines why employees react differently to...
-
Capabilities for transformative sustainability management in cities Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-04 Riina Bhatia, Matti Pihlajamaa, Kirsi Hyytinen, Anni Jäntti
Public organizations’ ability to promote sustainability is becoming a critical issue in public management research and practice. However, there is a scarce understanding of how to enable sustainabi...
-
Empowered service users: peer workers co-production in Norwegian mental health and substance use services Public Manag. Rev. (IF 5.0) Pub Date : 2024-09-02 Kristina Bakke Åkerblom, Jonathan Quetzal Tritter
Employing citizens with first-hand experience as ‘peer workers’ (PW) is increasingly prevalent in mental health and substance use organizations. This Norwegian qualitative exploratory study present...
-
Using Twitter to fight the COVID-19 pandemic: the case of United States governors Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-29 Sukwon Choi, Seok-Jin Eom
This study explores how United States governors used Twitter in non-political contexts during the pandemic. We analysed the content and volume of governors’ tweets during the pandemic using semanti...
-
Accelerating social initiatives: an exploratory study on scaling in the social sector Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-29 Marion van Lunenburg
This exploratory study aims to provide an initial understanding of the role of accelerators in the public sector. Our findings on potential accelerators in the Dutch social sector show that they di...
-
Does workplace inclusion mitigate emotional exhaustion? Evidence from local government organizations Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-26 Nicole M. Humphrey, Leisha DeHart-Davis, Shahidul Hassan, Deneen M. Hatmaker, Amy Smith
Over the past few years, many local government organizations have become more concerned with employee burnout and identifying strategies to support employees. In this paper we examine inclusion as ...
-
Performance information, expectations and satisfaction with public service delivery in the context of co-production initiatives Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-20 Joris van der Voet, Petra van den Bekerom
Many studies on public service satisfaction have treated citizen expectations to be exogenous, focusing mainly on how these expectations influence satisfaction. This study examines how performance ...
-
Collaboration in action: How micro-level relational dynamics are connected with issue frame convergence in collaborative governance networks Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-19 Lieselot Vandenbussche, Jurian Edelenbos, Jasper Eshuis
In this article, we investigate stakeholders’ micro-level relational dynamics and their connection to issue frame convergence in collaborative governance. We longitudinally studied the collaborativ...
-
The govern(mentality) of financial reporting reform: lessons from UK central government Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-13 Elaine Stewart, Ciaran Connolly
Drawing on the concept of governmentality and Dean’s (2010) analytics of government, this paper examines how public sector financial reporting reform has shaped forms of power, rationales and pract...
-
Public officials’ motivated reasoning and their interpretation of policy information Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-14 Koen Migchelbrink, Pieter Raymaekers, Valérie Pattyn, Peter De Smedt
Evidence based policy making is premised on the idea that policymakers use policy information in an accurate and unbiased way. However, the interpretation and application of policy information is a...
-
Gendered cooperation in a post-NPM era: a comparative study of the perceptions of municipal technostructure experts and middle-line managers Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-09 Anna Cregård, Tina Forsberg
By exploring the perceptions of cooperation between technostructure experts and middle line managers of different departments in three Swedish municipalities in a qualitative study, this paper cont...
-
Weathering the cutbacks: the buffering role of representative bureaucracy in environmental policy implementation Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-06 Jiaqi Liang, Sanghee Park, Jun Li
With a focus on environmental policy implementation in the U.S., this study argues that resource constraints in a more racially and ethnically representative government have a less severe impact on...
-
Empowering justice: female police officers’ perspectives on advocating for female victims in South Korea Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-05 Sunyoung Pyo, Hongseok Lee
We conducted qualitative research in South Korea by interviewing female police officers to gain insight into the processes of female representation. The findings show that female officers generally...
-
Taxing experiences: theorizing negative incidents at the frontlines Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-02 Shelena Keulemans, Dorian Schaap
Negative interactions with citizens can leave frontline workers stressed, anxious, and traumatized. Here, we construct a theoretically interdisciplinary framework for understanding frontline negati...
-
Unethical behaviours, leadership, and gender in the village development programme: the case of rural Sri Lanka Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-30 Niranjala Hulugalla, Mai Seki, Kyohei Yamada, Makoto Kakinaka
This study examines whether leaders’ unethical behaviours discourage people from participating in activities initiated by community-based programmes, and whether the impact of unethical leadership ...
-
Through the eyes of the involved: the extent to which different types of influence shape public employed frontline professionals’ perception of involvement in organizational decision-making Public Manag. Rev. (IF 5.0) Pub Date : 2024-08-02 Mathias Rask Østergaard-Nielsen
This article offers a theoretical model on how frontline professionals form their perception of being involved in organizational decision-making by balancing perceived benefits and transaction cost...
-
Enabling street-level work: minimal structures for customized social services Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-28 E. Lianne Visser
This study asks how customization (the provision of non-standardized services) in street-level practice can be enabled. Based on 300h of ethnographic fieldwork, this study demonstrates that practit...
-
Improvisational theatre as a viable path? Exploring interaction antecedents in public service innovation processes attempting to implement and sustain eHealth solutions Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-21 Susanne Eriksen, Anne-Marie Dahler, Christine Øye
This article aims to explore interaction antecedents in public sector innovation processes attempting to implement and sustain eHealth solutions through co-creative planning and extensive training....
-
Health and social care integration: fixing a fixed service ecosystem for value co-creation Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-18 Kirsty Strokosch, Michael Roy
In response to increasingly complex needs and tightening fiscal constraints, integration has led to changes in governance arrangements and joint service delivery. Applying a service ecosystem a hol...
-
Is participatory budgeting a driving force behind excessive social welfare spending? Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-19 Sun-Moon Jung, Bong Hwan Kim
Participatory Budgeting (PB) allows citizens to directly influence public fund allocation, often enhancing poverty reduction and administrative efficiency. This study explores PB’s impact on social...
-
Innovation in public organizations: the role of human capital Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-19 Mehmet Akif Demircioglu, David B. Audretsch, Albert N. Link
Public sector innovation (PSI) has (re)emerged as a research topic among academics and practitioners. However, although a vast body of research exists analysing the key role played by human capital...
-
NPM reconsidered: towards the study of enduring forms of NPM Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-17 Sorin Dan, Per Lægreid, David Špaček
In this introduction to the special issue ‘The New Public Management: Dead or still alive and co-existing? State of play at 40+’ we suggest that we are witnessing two principal developments when it...
-
New public management marketizers versus Neo-Weberian state modernizers? Institutional configurations of social impact bond utilization among 18 OECD countries Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-04 Jesse Hajer, Bin Chen
Social Impact Bonds (SIBs), a New Public Management (NPM)-style commissioning model, contain elements of other reform framings, widening their appeal and potential for variation in differing reform...
-
Accountability in outsourced public service delivery: an Australian study Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-02 Deshani Chathurangani Hettiarachchi, Dessalegn Mihret, Nava Subramaniam, Sarath Lal Ukwatte Jalathge
We examine Australia’s aged care system to understand how the accountability architecture was shaped by outsourcing and explore the resulting implications for service outcomes. We conceptualize qua...
-
Shifting oversight: the evolution of modern police performance management in England and Wales Public Manag. Rev. (IF 5.0) Pub Date : 2024-07-01 Mike Perkins, Matthew Davies
This study analyzes the evolution of police performance management (PM) in England and Wales from 1979 to 2023 using the punctuated equilibrium model of organizational evolution. Through an analysi...
-
The power of relative performance information in competing communications Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-28 Qinqin Yang, Weng Ka Lam, Hongbo Xiao, Zhenjie Yang, Li Chen, Jiayuan Li
The public administration literature has long recognized the importance of reference points in interpreting performance information. However, little is known about whether invoking reference points...
-
How does citizen-centric co-production lead to value co-creation? A perspective of interactive governance Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-28 Huanming Wang, Bing Ran
This study contributes to co-production research by enhancing the less-focused citizen-centric perspective, traditionally overshadowed by a government-centric view that prioritizes tangible outcome...
-
How does the usage of artificial intelligence affect felt administrative accountability of street-level bureaucrats? The mediating effect of perceived discretion Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-27 Yi Deng, Yu Sun
Artificial intelligence has been increasingly applied in the decision-making process of public organizations, yet we know little about how it affects the felt administrative accountability of stree...
-
Do public frontline managers involve frontline professionals in managerial decision-making in response to crisis? Evidence from Danish hospitals during COVID-19 Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-26 Mathias Rask Østergaard-Nielsen
This article investigates whether public frontline managers respond to crisis by involving frontline professionals more in managerial decision-making by utilizing a survey among physicians employed...
-
Navigating the complexities of altruistic helping in nonprofit organizations: an analysis of benefits, burdens and managerial challenges Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-24 Joanna Maria Szulc, Fabian Homberg
We investigate how individuals cope with side effects of altruistic behaviour at work, i.e. genuine helping behaviour which is not part of any job description, and what role the organizational cont...
-
Individual, organizational, and institutional accountability: a systematic literature review in public administration Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-23 Yanwei Li, Joop Koppenjan, Huanming Wang
This study reviews accountability’s nature, conceptualization, antecedents, and consequences. It shows that accountability studies in the public administration field are fragmented and incoherent. ...
-
Value co-destruction through misintegration of resources within a public service ecosystem Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-14 Johanna Liljeroos-Cork, Mika Luhtala
The concept of public service ecosystem is gaining much interest in discourses concerning value co-destruction in public service delivery. We adopt public service ecosystem as a perspective to view...
-
Orchestrating public reforms through joint organizations: the case of a new remuneration policy in Belgian healthcare Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-11 Grégory Jemine, Margaux Blaise
While remuneration policies in the public sector are a powerful lever for attracting and retaining qualified staff, they are known to be notoriously difficult to change. This paper sets out to unve...
-
Public–private hybrid organisations in the public sector: Evidence and future directions from a systematic literature review Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-10 Eleonora Perobelli, Giulia Cappellaro, Raffaella Saporito
This paper presents a systematic literature review based on the PRISMA approach (final sample of 95 records) that investigates how public – private hybrid organizations (HOs) in the public sector h...
-
Street-level bureaucrats as policymakers in the implementation of information system in social services Public Manag. Rev. (IF 5.0) Pub Date : 2024-06-03 Paula Rossi, Sanna Tuurnas, Jari Stenvall
This article explores the policymaking agency of street-level bureaucrats (SLBs) through public service ecosystem (PSE) framework. The study addresses the SLBs’ role in policy implementation and th...
-
Managing portfolios of Co-creation projects in the public sector organization Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-30 Kristian H. Mikkelsen, Asbjørn Røiseland
While co-creation is becoming increasingly popular among public sector institutions to solve problems and create public value, the question is, how the public sector institution can be successful w...
-
Drivers of collaborative governance for the green transition Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-26 Rasmus Øjvind Nielsen, Eva Sørensen, Jacob Torfing
Theoretical and empirical studies praise the role of collaborative governance in spurring green transition, but we still know little about how competing constellations of governance factors can sup...
-
A connotation to public sector creativity: creative public servants’ tendencies to opt for rule-bending Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-23 Glenn Houtgraaf, Peter M. Kruyen, Sandra van Thiel
Public servants’ creativity is often viewed as desirable. However, it also has a different side. This preregistered survey vignette study (n = 950) indicates that creative public servants are more ...
-
Reimagining the bureaucracy and post-bureaucracy debate: a systematic literature review on paradoxes in public administration Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-23 Marta Ingaggiati, Giovanni Barbato, Marco Guerci, Renato Ruffini
The relation between bureaucracy and postbureaucracy sparks debate within public administration (PA), typically conceptualized as a ‘simplistic’ replacement of alternative paradigms. However, schol...
-
Adopting agile in government: a comparative case study Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-17 Oliver Neumann, Pascale-Catherine Kirklies, Carina Schott
This study examines the adoption of agile in public administrations through the lens of Scandinavian institutionalism and translation theory. By conducting interviews in 19 German public administra...
-
Give and take: understanding innovative behaviour from a psychological contract perspective Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-17 Seunghyun Kim
Despite numerous studies, little is known about public employees’ motivation to innovate. Based on psychological contract theory, this article examines why they have different levels of motivation ...
-
Citizens’ conscious engagement in digital platforms: advancing public service delivery within the public service logic framework Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-14 Meiquan Jiang, Bo Fan
Public service logic (PSL) acknowledges the pivotal role of citizen participation in value creation, yet the effect of citizens’ conscious engagement on public service delivery and co-creation of v...
-
Realizing NetZero in social housing: strategic public procurement and internal stakeholder engagement Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-10 Linh Duong, Wendy Phillips, Jens K. Roehrich, Craig Cook
Energy costs and fuel poverty are major concerns for social housing tenants, many of whom are vulnerable citizens. To meet challenging NetZero targets, public organizations have used strategic publ...
-
Understanding and supporting change in health systems using the strategic action fields framework: the availability and origin of sources of authority Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-06 Rasa Mikelyte, Anna Coleman, Jenny Billings, Julie MacInnes, Sarah Croke, Pauline Allen, Kath Checkland
Policy-driven change in public service systems is difficult to implement. We focus upon ‘sources of authority’, which figure within the Strategic Action Fields Framework (SAFF) as resources mobiliz...
-
Citizen engagement in public sector innovation: exploring the transition between paradigms Public Manag. Rev. (IF 5.0) Pub Date : 2024-05-04 Huong Nguyen, Ina Drejer, Pilar Marques
This paper explores how the public sector engages citizens for innovation purposes. It connects the related but currently separate debates concerning the transition from the ‘new public management’...