The literature on administrative burden has focused on cognitive, material, and social resources, leaving emotional strategies and processes largely unexplored. This study begins to address this research gap by elaborating Illouz’ (2007) concept of emotional capital in the context of citizen agency. The article uses the concept emotional capital to analyze claimant anger in response to administrative burdens examining the question: how do citizens understand and maneuver the potential benefits and risks of expressing their anger when experiencing administrative burdens? The article is based on ethnographic fieldwork in Danish job centers involving interviews with 71 claimants and observations of 10 conversations between caseworkers and claimants. The article contributes to theorize the role of emotions in citizen-state encounters by showing that emotional capital works as a resource moderating the experience of and coping with administrative burden

中文翻译：

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公民机构中的情感资本：通过愤怒对抗行政负担


关于行政负担的文献主要集中在认知、物质和社会资源上，而很大程度上没有对情感策略和过程进行探索。本研究通过阐述 Illouz (2007) 在公民能动性背景下的情感资本概念来解决这一研究空白。本文使用情感资本的概念来分析申诉人对行政负担的愤怒，并考察以下问题：公民在经历行政负担时如何理解和操纵表达愤怒的潜在好处和风险？本文基于丹麦就业中心的人种学实地调查，涉及对 71 名索赔人的访谈以及对社会工作者和索赔人之间 10 次对话的观察。本文通过表明情感资本作为一种资源来调节行政负担的体验和应对行政负担，有助于理论化情感在公民与国家交往中的作用