Deliberation is ubiquitous in street-level work. Scholars and practitioners increasingly promote it, as it has the potential to improve existing practices and procedures and provide customized, yet consistent, services. Little is known, however, about the situated performance of deliberation in street-level work. Drawing on Routine Dynamics Theory and based on an ethnographic study of street-level decision-making in child and family services in the Netherlands (including document analysis, ~300 hours of observations and interviews in two teams in one organization), we uncover the performance of deliberative routines and their development over time. Demonstrating how contextual factors and the prioritization of particular ends play a role in these routines, we contribute to a better understanding of the dynamic and reflective performance of street-level deliberation. In addition, providing a more nuanced view of routines and elaborating on some possibilities for enabling management thereof, we contribute to a better understanding of the complex and iterative organization of street-level work.

中文翻译：

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协商程序的性能和发展：基于实践的民族志研究

审议在街头工作中无处不在。学者和从业者越来越多地推广它，因为它有可能改进现有的实践和程序，并提供定制的、一致的服务。然而，人们对街头工作中审议的情境表现知之甚少。借鉴常规动力学理论，并基于对荷兰儿童和家庭服务街头决策的民族志研究（包括文件分析、在一个组织的两个团队中进行约 300 小时的观察和访谈），我们揭示了绩效审议程序及其随时间的发展。展示背景因素和特定目标的优先顺序如何在这些例程中发挥作用，我们有助于更好地理解街头审议的动态和反思表现。此外，通过提供更细致的例程视图并详细说明实现管理的一些可能性，我们有助于更好地理解街道工作的复杂和迭代组织。