Rapid changes in the business environment have created opportunities and challenges. Businesses need to be more responsive to competitive environments and customers’ requirements. Business agility involves implementing agile practices across organizational functions. Agile processes are especially critical in IT Service Management (ITSM). When agile processes are implemented to meet changing business

Organizations use the ISO/IEC 27001 standard to establish an information security management system (ISMS). This standard outlines specific security measures and requirements that organizations can implement to effectively manage their information assets. However, the effectiveness of the standard’s problem-solving capabilities has raised some questions. Consequently, there is a continuous development

This study examines the difference between Facebook-based firm-initiated online brand communities (FIOBCs) and consumer-initiated online brand communities (CIOBCs). A content analysis of 2512 Facebook posts across twelve online brand communities (OBCs) of six brands was conducted using Netnography. This was followed by ten in-depth interviews of community members of these online brand communities.

Big data analytics (BDA) projects are expected to provide organizations with several benefits once the project closes. Nevertheless, many BDA projects are unsuccessful as benefits did not materialize as expected. Organization can manage the expected benefits by measuring these, yet very few organizations actually measure on benefits post project development, and little has been written about BDA benefits