Rapid changes in the business environment have created opportunities and challenges. Businesses need to be more responsive to competitive environments and customers’ requirements. Business agility involves implementing agile practices across organizational functions. Agile processes are especially critical in IT Service Management (ITSM). When agile processes are implemented to meet changing business and customer demands in ITSM environments, the speed and leanness characterizing agile practices often lead to agile practices not always explicitly addressing all underlying risks. Customer demands for fast solutions often means that risks are not attended to with necessary thoroughness. Some risks are not apparent and these concealed risks need to be revealed and managed. The failure to completely address risks involves errors of commission and errors of omission. Coupling agile business, agile systems development, and agile ITSM practices with effective risk management approaches within the agile framework is a suggested approach to manage risk in this evolving environment.

商业环境的快速变化带来了机遇和挑战。企业需要更好地响应竞争环境和客户需求。业务敏捷性涉及跨组织职能实施敏捷实践。敏捷流程在 IT 服务管理 (ITSM) 中尤其重要。当实施敏捷流程来满足 ITSM 环境中不断变化的业务和客户需求时，敏捷实践的速度和精益特性通常会导致敏捷实践并不总是明确地解决所有潜在风险。客户对快速解决方案的需求通常意味着风险没有得到必要的彻底处理。有些风险并不明显，需要揭露和管理这些隐藏的风险。未能彻底解决风险涉及犯错和遗漏错误。将敏捷业务、敏捷系统开发和敏捷 ITSM 实践与敏捷框架内的有效风险管理方法相结合，是在这种不断发展的环境中管理风险的建议方法。