Process models constitute crucial artifacts in modern information systems, and their proper comprehension is of utmost importance in utilizing such systems. Generally, process models are considered from two different perspectives: process modelers and readers. Both perspectives share similarities and differences in the comprehension of process models (e.g., diverse experiences when working with process models). The literature proposed many rules and guidelines to ensure proper comprehension of process models for both perspectives. As a novel contribution in this context, this paper introduces the process model comprehension framework (PMCF), constituting a first approach towards the measurement and quantification of the perspectives of process modelers and readers, as well as the interaction of both regarding the comprehension of process models. Therefore, the PMCF describes an Evaluation theory tree based on the communication theory and the conceptual modeling quality framework and considers a total of 96 quality metrics to quantify process model comprehension. Furthermore, the PMCF was evaluated in a survey with 131 participants and has been implemented and applied successfully in a practical case study including 33 participants. To conclude, the PMCF allows for the identification of pitfalls and provides related information about how to assist process modelers and readers in fostering and enabling a proper comprehension of process models.

流程模型构成了现代信息系统中的关键工件，正确理解它们对于利用此类系统至关重要。一般来说，流程模型是从两个不同的角度考虑的：流程建模者和读者。两种观点在流程模型的理解上都有相似之处和差异（例如，使用流程模型时的不同经验）。文献提出了许多规则和指南，以确保正确理解这两个视角的过程模型。作为在此背景下的一项新颖贡献，本文介绍了流程模型理解框架（PMCF），它构成了衡量和量化流程建模者和读者的观点以及两者在流程理解方面的交互的第一个方法。楷模。因此，PMCF描述了基于通信理论和概念建模质量框架的评估理论树，并考虑了总共96个质量指标来量化过程模型理解。此外，PMCF 在一项有 131 名参与者的调查中进行了评估，并已在包括 33 名参与者的实际案例研究中成功实施和应用。总之，PMCF 允许识别陷阱，并提供有关如何帮助流程建模者和读者促进和正确理解流程模型的相关信息。