Changing business environments challenge and motivate organizations to transform. To remain competitive, organizations need to embrace these dynamics and make radical changes to how work is performed. Business process management (BPM) as a holistic management discipline offers mature methods and end-to-end management activities. However, it is subject to the tension between stability and change. While change through the improvement of existing business processes is well understood, the implementation and scaling of novel business processes have been neglected in BPM research. Hence, this paper proposes business process ramp-up management (BPRUM) as a new cross-cutting capability area for contemporary and future BPM and explores relevant sub-capabilities. Our work synthesizes insights from an exploratory interview study with 21 subject matter experts to advance the understanding of BPM as a corporate capability regarding the implementation and scaling of novel processes. As a result, this study illustrates how BPRUM adds to modern BPM and presents 40 action-oriented sub-capabilities that provide hands-on knowledge and practical guidance for effective BPRUM. Thereby, it serves as a foundation for further theorizing on process ramp-up and for structuring discussions among BPM practitioners.

不断变化的业务环境挑战并激励组织进行转型。为了保持竞争力，组织需要拥抱这些动态并对工作方式进行根本性改变。业务流程管理（BPM）作为一门整体管理学科，提供了成熟的方法和端到端的管理活动。然而，它受到稳定与变化之间的紧张关系的影响。虽然通过改进现有业务流程进行的变革已广为人知，但 BPM 研究却忽视了新业务流程的实施和扩展。因此，本文提出业务流程提升管理（BPRUM）作为当代和未来 BPM 的新的跨领域能力领域，并探讨了相关的子能力。我们的工作综合了对 21 位主题专家进行的探索性访谈研究的见解，以加深对 BPM 作为一种关于实施和扩展新流程的企业能力的理解。因此，本研究说明了 BPRUM 如何添加到现代 BPM 中，并提出了 40 种面向行动的子功能，为有效的 BPRUM 提供实践知识和实践指导。因此，它可以作为进一步理论化流程提升和构建 BPM 从业者之间的讨论的基础。