The rapid evolution of information technology (IT) platforms has enabled the collection of vast volumes of data for decision support. These technologies have facilitated an increase in information sharing and collaboration, promising to accelerate problem-solving and foster innovation. However, despite the advancements in this sophisticated and evolving technological landscape, scholars have raised concerns that the collective attention of organizations may be compromised primarily due to the overwhelming volume of information that employees are exposed to daily. Given the limited nature of human attention, this excessive information can impair decision-making and restrict an organization’s capacity to achieve performance enhancements. To understand the IT impact on collective attention, we conducted a case study in a multinational organization in the engineering and electronics sector. Our participants described how an IT platform designed to encourage information sharing and collaboration affected collective mindfulness of opportunities for collaboration and innovation. Despite an innovation culture and careful implementation, the IT platform induced a level of information sharing and collaboration that overwhelmed collective attention, leading to employees failing to achieve the anticipated performance improvements. Our findings caution organizations about how emerging technologies may induce attention overload, undermine collective attention, and detract from collective mindfulness of business opportunities. Our research findings confront the prevalent assumption that an abundance of high-quality information invariably leads to enhanced organizational performance. The article concludes by proposing a research agenda aimed at defining guidelines for the adoption of collaborative IT platforms that prevent overloading collective attention.

信息技术 （IT） 平台的快速发展使收集大量数据以支持决策成为可能。这些技术促进了信息共享和协作的增加，有望加速解决问题和促进创新。然而，尽管这种复杂且不断发展的技术领域取得了进步，但学者们还是担心，组织的集体注意力可能会受到损害，这主要是由于员工每天接触的大量信息。鉴于人类注意力的有限性，这些过多的信息会损害决策并限制组织实现绩效提升的能力。为了了解 IT 对集体注意力的影响，我们在工程和电子行业的一家跨国组织中进行了案例研究。我们的参与者描述了旨在鼓励信息共享和协作的 IT 平台如何影响对协作和创新机会的集体关注。尽管拥有创新文化和谨慎的实施，但 IT 平台引发了一定程度的信息共享和协作，压倒了集体注意力，导致员工无法实现预期的绩效改进。我们的研究结果提醒组织注意新兴技术如何导致注意力超负荷、破坏集体注意力并分散对商业机会的集体关注。我们的研究结果挑战了一个普遍的假设，即大量高质量的信息总是会导致组织绩效的提高。 文章最后提出了一个研究议程，旨在定义采用协作 IT 平台的指导方针，以防止集体注意力超负荷。