Purpose

Information overload has become ubiquitous during a public health emergency. The research purpose is to examine the role of mixed emotions in the influence of perceived information overload on individuals’ information avoidance intention and the state of fear of missing out.

Design/methodology/approach

A mixed-methods approach was used in this study: a qualitative study of 182 semi-structured interviews and a quantitative study of 309 surveys.

Findings

The results show that perceived information overload negatively affects peace of mind and positively affects fatigue and fear. Emotions with a low activation level (peace of mind and fatigue) promote emotions with a high activation level (hope and fear), and peace of mind negatively influences fatigue. Additionally, peace of mind negatively affects information avoidance intention, while hope positively affects the state of fear of missing out. These two information processing outcomes are positively impacted by fatigue and fear.

Originality/value

This study extends existing knowledge by uncovering the underlying influence of mixed emotions on individuals’ different information processing outcomes caused by perceived information overload. It provides practical insights for online media platforms and Internet users regarding how to process overwhelming information during a public health emergency.

中文翻译：

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情绪如何影响信息过载的结果：信息回避还是信息消费？

 目的

在突发公共卫生事件期间，信息过载已变得普遍存在。研究目的是考察混合情绪在感知信息超载对个体信息回避意愿和害怕错过的状态的影响中的作用。

设计/方法论/途径

本研究采用了混合方法：对 182 项半结构化访谈进行定性研究，对 309 项调查进行定量研究。

 发现

结果表明，感知信息超载会对心灵的平静产生负面影响，并对疲劳和恐惧产生积极影响。低激活水平的情绪（心灵平静和疲劳）会促进高激活水平的情绪（希望和恐惧），而心灵的平静会对疲劳产生负面影响。此外，内心的平静会对信息回避意图产生负面影响，而希望则对错过信息的恐惧状态产生积极影响。这两种信息处理结果受到疲劳和恐惧的积极影响。

 原创性/价值

这项研究通过揭示混合情绪对个体因感知信息超载而导致的不同信息处理结果的潜在影响来扩展现有知识。它为在线媒体平台和互联网用户提供了有关如何在公共卫生紧急情况下处理大量信息的实用见解。