Published in Journal of Management Information Systems (Vol. 41, No. 3, 2024)

Artificial intelligence (AI) is an important source of competitive advantage as it enables task augmentation and automation. However, while AI can create significant value, it is important to note ...

With the growing number of shoppers entering e-marketplaces, e-retailers commonly use tailoring technology to cater to diverse shopper needs and gain a competitive advantage. However, the impact of...

This paper offers a novel perspective on trust in artificial intelligence (AI) systems, focusing on the transfer of user trust in AI creators to trust in AI systems. Using the agentic information s...

We study the interplay between cyber failures and information technology (IT) capability reputation (ITCAPR). Cyber failures often reveal vulnerable information systems (IS) processes and IT assets...

In an attempt to combat fake news, policymakers in many countries are considering mandating the disclosure of artificial intelligence (AI) recommendations of social media news articles. We used two...

Cybersecurity is a present and growing concern that needs to be addressed with both behavioral and design-oriented research. Public cloud providers such as Amazon Web Services and federal funding a...

Through a multiple-case study of seven German providers, we explore the architecture of commercial offerings of consumer experiences, such as wine-tastings, craft workshops, or wellness activities,...

Information technology (IT) innovation development within non-IT firms has been a key interest, but it is fraught with challenges because these firms lack sufficient IT knowledge. This study takes ...

Increasingly, durable goods have embedded software and are technologically tethered to the vendor’s server through this software, be it digital products such as smartphones or predominantly non-dig...

Prior research offers a minimal amount of direct evidence on the effect of gamification features such as top-donor leaderboards on medical crowdfunding, particularly regarding donor engagement, con...

Published in Journal of Management Information Systems (Vol. 41, No. 2, 2024)

We have entered an era where, in addition to us humans, systems can also think. It is imperative to decide how decision rights and authorities are allocated and distributed across interconnected co...

We set out to explore the unintended effects of human-machine moderation in mitigating harassment within online communities. We examine communities that use a block-list type bot to prevent harassm...

Does it pay to appear unbiased in an attention-based economy where bias sells? We study this question in light of increased consumer partisan polarization and biases alongside greater technology us...

After digital platforms have become successful in the information technology (IT) industry, incumbents from traditional industries increasingly implement digital platform strategies. However, there...

Artificial intelligence (AI) has become an important driver of economic growth and innovation. With rapid advances in AI, firms have a strategic opportunity to re-envision the cognitive reapportion...

Despite tremendous recent progress, extant artificial intelligence (AI) still falls short of matching human learning in effectiveness and efficiency. One fundamental disparity is that humans posses...

Even though research has repeatedly shown that non-cash incentives can be effective, cash incentives are the de facto standard in crowdsourcing contests. In this multi-study research, we quantify i...

Two recent changes on social media platforms include (1) allowing users to mask the number of “likes” on others’ posts, aimed at reducing social comparisons and consequent technology-mediated dange...

Depression is a pressing yet underdiagnosed issue in health management. Because depressed patients share their symptoms, life events, and treatments on digital platforms, information systems (IS) s...

Outsourcing is an important strategic decision of high-tech firms. However, while the research has extensively studied the implications of outsourcing to high-tech clients, its impact on high-tech ...

Online crowdfunding has become an important fundraising channel for medical care. Yet, individuals in need face numerous challenges in meeting their fundraising goals. To improve fundraising, indiv...

Published in Journal of Management Information Systems (Vol. 41, No. 1, 2024)

We examine how technology affordances impact clan control mechanisms in organizations. Using an interpretive multisite case study of the use of body-worn cameras in police organizations and technol...

In contrast with the accelerating trend of boundary-spanning (horizontal) technological innovation, the current Cooperative Patent Classification (CPC) scheme applies a hierarchical (vertical) stru...

This study examines how the strength of social ties between focal and peer fundraisers interacts with the network structure generated by these social ties to determine crowdfunding performance. Wit...

Firms are beginning to use chatbots to collect information from users (e.g., online reviews), a task traditionally done through forms. We used two experiments to investigate how collecting reviews ...

We examine the evolutionary effects of sentiment words in financial text and their implications for various business outcomes. We propose an algorithm called Word List Vector for Sentiment (WOLVES)...

This research examines how a firm’s cloud storage implementation affects different types of security breaches in both the short- and long-term. Building on the attention-based view, we find that cl...

Cyberattacks have been increasing in volume and intensity, necessitating proactive measures. Cybersecurity risk management frameworks are deployed to provide actionable intelligence to mitigate pot...

This study explores the relationship between the governance of architecturally embedded applications and their longevity in organizational use. Using a contingency-fit logic, it posits that alignme...

While IT workforce research often examines job- and organizational-related reasons for turnover, studies rarely connect the immediate social context of IT work to IT professionals’ workplace behavi...

Published in Journal of Management Information Systems (Vol. 41, No. 1, 2024)

Published in Journal of Management Information Systems (Vol. 40, No. 4, 2023)

Although digitalization is a prevalent strategy in reward programs, a minimal amount is known regarding the relationship between reward app usage and reward redemption behaviors. The enhanced avail...

Most of the information security management research involving fear appeals is guided by either protection motivation theory or the extended parallel processing model. Over time, extant research ha...

Published in Journal of Management Information Systems (Vol. 40, No. 4, 2023)

Human managers are increasingly challenged by artificial intelligence (AI) technologies in performing managerial functions. We undertook a field experiment that used AI vis-à-vis human managers to ...

This study investigates the role of human intervention in artificial intelligence/machine learning (AIML)-driven predictions. By doing so, we distinguish between three different types of human-AIML...

The adoption of new Information Technology (IT) innovations has led to increased uncertainty among employees, a greater demand for security measures, and more entry points for cyber-attacks, which ...

Avatar-mediated communication (AMC), commonly used in online environments such as games and the emerging metaverse, is different from traditional computer-mediated communication in that it is a hum...

Mobile platforms provide important entrepreneurial opportunities by facilitating access to a global market composed of more than a hundred countries. These opportunities are crucial for mobile app ...

Although the prices of cryptocurrencies remained volatile for the past decade, the factors that impact the price dynamics of the new type of investment instrument have not been fully identified yet...

Social technologies on online review platforms enable social interactions among users, such as establishing following relationships and commenting on others’ posts. Although it is well recognized t...

The fierce competition among brands on online marketplaces makes the optimization of offerings within this context a significant challenge. To address this challenge, we draw upon network theory an...

Published in Journal of Management Information Systems (Vol. 40, No. 3, 2023)

Published in Journal of Management Information Systems (Vol. 40, No. 3, 2023)

ABSTRACT Conversational Agents (CAs) are becoming part of our everyday lives. About 10 percent of users display aggressive behavior toward CAs, such as swearing at them when they produce errors. We conducted two online experiments to understand user aggression toward CAs better. In the first experiment, 175 participants used either a humanlike CA or a non-humanlike CA. Both CAs worked without errors

Organizations undergo significant change in the pursuit of digital transformation. Among those changes is replacing legacy information systems (LIS) with updated systems that integrate data, platfo...

ABSTRACT A contemporary business challenge for bundling theory is the distribution of digital content such as media, entertainment, software, and other information goods. Consumers can use a number of devices to interact with software, online services, music, video, news, and other forms of digital content. For instance, Netflix videos and Kindle ebooks, initially accessed only on television sets and

ABSTRACT We study an online environment where a firm provides strategic product recommendations to consumers. We develop an analytical framework to integrate recommendations into the consumer search process. The firm sells two imperfectly substitutable products with different profit margins and makes a personalized product recommendation to each consumer based on its uncertainty (lack of knowledge)

ABSTRACT Incentivized blockchain-based online social media (BOSM), where creators and curators of popular content are paid in cryptocurrency, have recently emerged. Traditional social media ecosystems have experienced significant bot involvement in their platforms, which has often had a negative impact on both users and platforms. BOSM can provide additional direct financial incentives as motivation

ABSTRACT Multi-sided platforms must make decisions on both pricing and engineering investment and must continually adjust them as the platform scales over its lifecycle. Engineering investments can be allocated to features that improve a platform’s standalone value, social features to take advantage of same-side network effects, or integration tools and boundary resources to facilitate third-party

ABSTRACT We examine how hospital cost efficiency can improve because of knowledge spillover effects, arising from the experiences of members of a healthcare system. We identify two types of functional technology networks—that we term repository-type and workflow-type networks—which are defined by the adoption patterns of different types of electronic health record (EHR) systems application functions

This paper analyzes the herding behavior that characterizes lenders’ lending decisions on a microloan platform and explains how rational herding behavior can resolve the information-asymmetry probl...

ABSTRACT Media capabilities influence consumers’ trust in online exchanges. However, in the sharing economy, where consumers interact with service providers through a platform, conventional models of trust must be revisited. Our research identifies how media synchronicity and anonymity influence the relative importance of institution-based trust in sharing economy exchanges. We collected data from

ABSTRACT Participants in open collaboration communities coproduce knowledge despite minimal explicit communication to coordinate the efforts. Studying how participants coordinate around the knowledge artifact and its impacts are critical for understanding the open knowledge production model. This study builds on the theory of stigmergy, wherein actions performed by a participant leave traces on a knowledge

Published in Journal of Management Information Systems (Vol. 40, No. 2, 2023)

ABSTRACT Organizations are beginning to deploy artificial intelligence (AI) agents as members of virtual teams to help manage information, coordinate team processes, and perform simple tasks. How will team members perceive these AI team members and will they be willing to work with them? We conducted a 2 x 2 x 2 lab experiment that manipulated the type of team member (human or AI), their performance