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Taking the Chat out of Chatbot? Collecting User Reviews with Chatbots and Web Forms
Journal of Management Information Systems ( IF 5.9 ) Pub Date : 2024-02-19 , DOI: 10.1080/07421222.2023.2301175 Agrim Sachdeva , Antino Kim , Alan R. Dennis
Journal of Management Information Systems ( IF 5.9 ) Pub Date : 2024-02-19 , DOI: 10.1080/07421222.2023.2301175 Agrim Sachdeva , Antino Kim , Alan R. Dennis
Firms are beginning to use chatbots to collect information from users (e.g., online reviews), a task traditionally done through forms. We used two experiments to investigate how collecting reviews ...
更新日期：2024-02-19
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