Purpose The purpose of this research note is to call for action and research on higher education as a service ecosystem. By explicating the need for service innovation in higher education, this research note deepens the understanding of how institutional dissonance can influence value cocreation in service ecosystems. Design/methodology/approach Viewing higher education from a service-centered, systems-oriented

Purpose Drawing on panarchy theory and adaptive cycles, this study aims to investigate the role of reorganisation capabilities on firms’ supply chain resilience. The conceptual model underpinned by panarchy theory is tested in the agrifood supply chains disrupted by a geopolitical crisis and faced with material shortage. The study considers circularity as a core reorganisational capability and measures

To address climate change, firms are increasingly forming sustainability alliances. Pursuing sustainability via such alliances is challenging as it means working with multifaceted and not necessarily compatible goals. Moreover, it often requires collaboration among heterogeneous partners outside traditional industrial contexts as well as dealing with wicked problems. This article presents a multiple-case

In graded paired comparisons (GPCs), two items are compared using a multipoint rating scale. GPCs are expected to reduce faking compared with Likert-type scales and to produce more reliable, less ipsative trait scores than traditional binary forced-choice formats. To investigate the statistical properties of GPCs, we simulated 960 conditions in which we varied six independent factors and additionally

Research on the branding of small‐ and medium‐sized enterprises (SMEs), known as SME branding, has garnered substantial interest over the past two decades. Although researchers acknowledge the importance of stakeholders and networks as co‐creators of SME brands, a comprehensive conceptualisation of SME brand co‐creation remains lacking. The current study addresses this gap by combining systematic literature

In this editorial we discuss organizations’ role in the process of retirement. We argue that organizations have abdicated their moral obligation to older workers, thereby negatively impacting older workers’ wellbeing and their successful transition to retirement. We also note that organizational studies scholars have not paid adequate attention to that negligence, or its alternatives. We suggest that

The institutional perspective on corporate social responsibility (CSR) has discussed two diametrically opposed hypotheses about how institutional context influences CSR. Whereas the mirror hypothesis suggests that CSR is stronger in institutional contexts with stringent CSR-related regulations, the substitute hypothesis posits that CSR is stronger in weakly regulated contexts. Drawing on the micro-CSR

Companies strive to gain a competitive advantage by recruiting highly qualified employees. One way to achieve this goal is by recruiting foreign workers, frequently through the H-1B visa program. However, immigration has become a contentious political issue in the United States, making it more difficult to recruit foreign workers. We examine how politicians on the board influence recruitment strategies

Academy of Management Journal, Volume 67, Issue 6, Page 1421-1427, December 2024.

Situational judgment tests (SJTs) are popular assessment approaches that present scenarios describing situations that one may experience in a job. Due to its long history and cross-disciplinary nature, today’s SJT literature is quite fragmented. In this integrative review, we start by systematically taking stock and synthesizing the SJT literature from the different scientific disciplines via bibliometric

Academy of Management Review, Volume 0, Issue ja, -Not available-.

When employees face hostility from others, emotion regulation is needed to perform effectively but can be personally costly. On the basis of current evidence, employees both perform better and avoid well-being costs with engagement-focused regulation (i.e., modifying feelings through deep acting) rather than with disengagement (i.e., modifying or faking expressions through surface acting). Yet, emotion

We draw on upper-echelons literature recognizing the important role of CEOs in firm strategy, including innovation, and research on CEO political ideology and executive discretion to explore the relationship between CEO political ideology and firm breakthrough inventions. We suggest that CEO liberalism is a double-edged sword and is positively associated with firm breakthrough inventions but also less-useful

The application of design science (DS) in the field of operations management (OM) is believed to be lopsided, with most studies pursuing theory‐to‐practice rather than practice‐to‐theory applications of DS. However, this belief has remained untested at the level of the entire body of DS applications in OM. This paper therefore reviews and synthesises 66 peer‐reviewed DS‐based publications (2003–2024)

Business and management scholars have always placed a strong emphasis on the study of capabilities. As digital technology moves from the back office to the forefront of digital innovation and transformation, organizations increasingly recognize the vital role of their digital‐related capabilities. Yet, despite the attention, substantial confusion remains in the cross‐disciplinary management and business

Academy of Management Journal, Volume 0, Issue ja, -Not available-.

Academy of Management Journal, Volume 0, Issue ja, -Not available-.

Academy of Management Journal, Volume 0, Issue ja, -Not available-.

To examine the robustness of their results against omitted variable bias, management researchers often compare the Impact Threshold of a Confounding Variable (ITCV) with control variable correlations. This paper describes three issues with this approach. First, the ITCV and control variable correlations are measured on mathematically different scales. As a result, their direct comparison is inappropriate

We conduct two literature reviews to explore what risk is in entrepreneurship and across business fields. The objective of these reviews is to shed light on the heterogeneity of the risk construct. In doing this, we are able to contribute to entrepreneurship research by informing scholars of a wider spectrum of risks in the literature, as well as the implications that adopting different views offers

While workload has been traditionally studied as a type of challenge stressor with motivational benefits for employees, recent research suggests that the nature of workload is more complex and nuanced than merely eliciting positive reactions. Although this perspective has emerged in the study of workload at the individual level, research on collective workload in teams and the associated team-based

Purpose The process of introducing a new robotic technology into a service system is complex, and its impacts on work practices can be challenging. By adopting a system perspective, this study investigates how human–robot collaboration (HRC) transforms work practices (i.e. customer care). Design/methodology/approach We conducted a two-year longitudinal analysis of an international company specializing

Purpose Neurotechnologies such as brain-computer interfaces (BCIs) are rapidly moving out of laboratories and onto frontline employees' (FLEs) heads. BCIs offer thought-controlled device operation and real-time adjustment of work tasks based on employees’ mental states, balancing the potential for optimal well-being with the risk of exploitative employee treatment. Despite its profound implications

Purpose The integration of blockchain technology (BT) in supply chain management (SCM) is at the forefront of technological advancements, yet it faces significant barriers that hinder its widespread adoption. This study aims to delve into these challenges, employing the diffusion of innovations (DOI) theory to systematically investigate and propose a strategic framework for overcoming the technological

Purpose The purpose of this study is to theoretically hypothesise and empirically explore the relationships between operations and supply chain management (O&SCM) and marketing/sales (OMS) collaboration, social media (SM) usage, organisational resilience and performance. This paper considers how collaboration through SM can enhance organisational resilience capability and performance. Design/methodology/approach

Managerial human capital is a valuable organizational resource comprising individual-level capacities that draw upon and leverage the knowledge, skills, abilities, and other characteristics (KSAOs) gained by employees both before and after promotion to managerial positions. While all organizations need strategically valuable managerial human capital, asymmetrical information in external labor markets

Purpose In an era where global supply chains are increasingly susceptible to disruptions, this study aims to unlock the potential of IT integration within the supply chain in enhancing supply chain resilience. It investigates how this integration, combined with IT-driven capabilities, acts as a cornerstone in strengthening supply chain resilience (SCRs). The research navigates through the intricate

Purpose This study aims to shape the future trajectory of scholarly research on traditional, reputational and societal supply chain risks and their management. Design/methodology/approach The research uses a narrative literature review of the overview type. To control bias stemming from the subjectivity of the methodology, the authors synthesized the relevant literature transparently and established

Purpose The European Union (EU) and European companies are striving for net-zero carbon targets by 2050 and are therefore focused on urgent decarbonization efforts. Manufacturing contributes to 20% of European carbon emissions, although the primary challenge lies in supply chain (SC) emissions, which highlights the field's need to transform. Amid the dissonance between public and private net-zero commitments

This review takes a transdisciplinary approach to work–family (WF) research, offering new perspectives on different family forms in the context of employment. It focuses on lone‐parents and blended families, highlighting how management research on the WF interface has been constrained by traditional definitions of ‘family’, assuming intact couple relationships. The review shows that the WF experiences

As theoretical models become more complex, there is more pressure to use less time-consuming methods generally, and shorter scales specifically. Although reliability is related to scale length, reliability cutoffs are easily met, even in very short scales, by writing or selecting items that are worded in nearly identical ways, that is, grammatical redundancy. However, grammatical redundancy increases

We draw upon organizational learning theory to argue that industry offshoring intensity provides knowledge reservoirs for firms to learn about foreign markets. However, learning about foreign markets from other firms’ cross-border input activities is challenging, and a knowledge reservoir embedded in an industry may not be immediately utilizable by all firms. We posit that realizing such external learning

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Adopting digital technologies in different organizations has become a trend over the last decade, yet our understanding regarding impact of digital technologies on strategising needs to be more cohersive. This paper reviews existing research on how digital transformation intersects with strategic management to adress this gap. Specifically, the aim is to explore how the digital context changes strategising

This study examines the effects of the industry environment, corporate governance, and business strategy on the firm's choice of CEO successors from outside the company or within the firm, as well as the endogenous implications of the succession type for post-succession performance. Our findings indicate that: (1) firms are more likely to select their CEO successors from outside the company than to

Demographic diversity (e.g., gender, age, race, ethnicity) in strategic leadership teams (i.e., boards of directors and top management teams) has received global attention recently. Policymakers have promoted diversity policies by citing the “business case” for diversity that suggests a positive (causal) effect on firm performance. Our focus is twofold: First, we systematically evaluate the methodological

Mergers and acquisitions are a complex and persistent global phenomenon. Theoretical cross-fertilization enhances our understanding of their behavior, especially in different contexts. We use organizational learning theory and institutional logic perspective to hypothesize the direct effect of inward internationalization, the negative moderating effect of family ownership and domestic institutional

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Existing literature on meta‐organization is divided into two distinct streams in organizational and management studies, with different definitions and boundaries, potentially leading to inconsistencies and theoretical misalignment. Can we disambiguate the conceptualizations of meta‐organizations, and what insights can be gleaned from this clarification? Using a systematic review of the meta‐organization

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Purpose Capable service employees are increasingly scarce and costly. Many organizations opt to partially replace, support or augment human employees with AI systems. This study builds a framework to help managers map and understand the challenges of crafting a service climate that fosters synergies between AI and human employees, where customers require value-added, personalized and excellent service

Hedge fund activism has become an integral part of publicly traded firms, and our paper adopts a behavioral lens to examine how the hostility of tactics employed by activist hedge funds may influence the response of target firms. Drawing on cognitive mechanisms and insights from interviews with investment professionals, we propose that activists’ use of hostile tactics may paradoxically trigger greater

Asian Americans (AsAms) carry unique group identifications that likely impact how they navigate workplace racial discrimination. Yet, extant workplace discrimination research has not thoroughly considered the implications associated with such unique group identifications, especially given the context of American society’s increasingly polarized views of AsAms as outsiders versus insiders. To gain insights

Although leader behavioral adaptability is generally considered a strength, there may be situations where large abrupt changes in behavior diminish perceptions of leadership effectiveness. We argue that in teams with rotating leadership, within-person behavioral shift in relationship- and task-oriented behaviors when transitioning from a nonleader to a leader role will negatively influence follower

Purpose This study aims to explore the potential of blockchain technology in the field of supply chain management (SCM). The research is motivated by the emerging significance of blockchain as a disruptive technology that can potentially address a range of challenges faced by SCM professionals globally. Design/methodology/approach In our approach, this paper utilized a knock-out criteria approach to

Organizational research has long suggested that when working with problems that are complex and ill-defined it is imperative for organizational members to understand and represent these problems in order to effectively address them. However, research on the topic has remained fragmented across different organizational literatures resulting in the development and persistence of ambiguities in our understanding

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Geographical location sets the broad scene for people's access to knowledge and resources that are critical for career progression. Acknowledging the importance of location and following calls for a contextualized approach to career studies, an increasing body of literature on career success has incorporated geographical considerations over the past decades. However, this literature remains fragmented

Purpose This article proposes a set of three service standards for serving humanity; develops the Agency, Dignity and Diversity (ADD) Service Standards Framework; integrates these standards with human experience; and then applies this framework to refugee service experiences. Design/methodology/approach Building on Transformative Service Research (TSR), we propose service standards for humanity and

Websites represent a crucial avenue for organizations to reach customers, attract talent, and disseminate information to stakeholders. Despite their importance, strikingly little work in the domain of organization and management research has tapped into this source of longitudinal big data. In this paper, we highlight the unique nature and profound potential of longitudinal website data and present

Purpose To investigate the effects of supply chain (SC) distance on sustainability adoption, this study aims to advance the way prior studies on SC sustainability presume that SC structures are well-developed and stable. Since SC members face structural voids in different regions, we recognize that the information flow is impacted as SC partners often have limited knowledge of their direct partners

This research synthesizes the literature that investigated the influence of WOCB on various firm outcomes. We organize our review around the meaning of WOCB, the sources of WOCB influence, the outcomes of WOCB impact, and contextual factors. In general, 503 articles with 558 predominantly panel studies show that the relationships of WOCB to various outcomes (particularly corporate social responsibility

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Academy of Management Journal, Volume 0, Issue ja, -Not available-.

To remain competitive in a shifting sociocultural landscape, firms often introduce new meanings—new reasons why customers use their products or services—that must be embedded into their strategy. However, customers are active participants in value creation processes, rather than passive recipients. This is especially true in services, where value is created in the interaction between provider and consumer

McNamara and Schleicher have identified four principal paths for contributing to the Journal of Management (JOM): theoretical insights, phenomenon-driven research, research methodologies, and review papers. This editorial focuses on phenomenon-based research, emphasizing its potential for enhancing management knowledge by offering a nuanced understanding of real-world phenomena. Unlike traditional