Purpose

This article proposes a set of three service standards for serving humanity; develops the Agency, Dignity and Diversity (ADD) Service Standards Framework; integrates these standards with human experience; and then applies this framework to refugee service experiences.

Design/methodology/approach

Building on Transformative Service Research (TSR), we propose service standards for humanity and connect these standards to elevating the human experience. Subsequently, the ADD Service Standards Framework for serving humanity is presented and applied to the human experiences of refugees.

Findings

Three service standards for serving humanity are proposed: empowering human agency, respecting human dignity and honoring human diversity. Further, we apply these three standards to offer a set of standard-specific practical actions adapted to the plight of refugees.

Practical implications

The practical implications affect all aspects of humanity’s service systems. Service standards should be universal, responsive to various needs of individuals and groups and adaptable to changing needs.

Originality/value

This paper contributes service standards for guiding service systems of any kind in serving humanity and provides a comprehensive framework for designing and implementing service standards that can elevate the human experience.

中文翻译：

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通过服务标准提升人类体验：来自全球难民危机的见解

 目的

本文提出了一套服务人类的三项服务标准;制定机构、尊严和多样性 （ADD） 服务标准框架;将这些标准与人类经验相结合;然后将此框架应用于难民服务体验。

设计/方法/方法

以变革性服务研究 （TSR） 为基础，我们提出了以人为本的服务标准，并将这些标准与提升人类体验联系起来。随后，提出了为人类服务的 ADD 服务标准框架，并将其应用于难民的人类经历。

 发现

提出了为人类服务的三项服务标准：赋予人类能动性权力、尊重人类尊严和尊重人类多样性。此外，我们应用这三个标准来提供一套适应难民困境的特定标准的实际行动。

 实际意义

其实际影响影响到人类服务系统的方方面面。服务标准应该是通用的，能够响应个人和群体的各种需求，并适应不断变化的需求。

 原创性/价值

本文为指导任何类型的服务系统为人类服务提供了服务标准，并为设计和实施可以提升人类体验的服务标准提供了一个全面的框架。