The paper aims to clarify the role of cognitive and emotional shopping experience in small-sized retailers and its impact on satisfaction and repurchase intention. Also, an ethical perspective of t...

This study seeks to empirically verify whether technology readiness composed of facilitating factor and inhibiting factor, affects consumer’s decision on innovation adoption. In addition, in an att...

The market for home deliveries of food and groceries has been growing in the last years, and with it so have the associated environmental impacts: emissions from the delivery routes, energy for the...

Numerous companies are increasingly employing artificial intelligence (AI) to generate accurate predictions, increase efficiency and automate tactical decision-making processes. However, misguided ...

This study evaluates career trajectories in the retail and wholesale sectors, focusing on individual attributes and the underlying factors influencing diverse career outcomes. Employing quantitativ...

This research aims to shed light on the complex interplay between in-store retail technologies, shopping experience, and store image in the context of fashion retail outlets. The SOR (Stimulus-Orga...

Sustainable retail strategies are promoting product reuse and recycling, and the current trend of shifting retail environment in a socially and ecologically conscious market requires understanding ...

Retail showrooming behaviour is described as the phenomenon in which customers browse the products in-store before making the purchase online at a lower price. This is due to the fact that differen...

Over the years, sustainability has garnered much attention owing to evidence of climate change, United Nations (UN) sustainable development goals, pandemics, and the changing behavior of millennial...

This study investigates how control, concentration, and enjoyment impact customers’ awe experience in e-tailing, and examines how AI-enabled services may alter online flow dynamics. The research em...

Over the past decade, the rise of omnichannel shopping, driven by evolving consumer shopping behavior and technological advancements in retail, has motivated us to conduct a comprehensive literatur...

This paper assesses the role of human capital in labor turnover and turnover destinations of full-time retail employees. We use register data that encompasses the full population of Swedes above th...

Online retailers continuously search for strategies that could increase repeat purchases in a highly competitive and low exit barrier industry. This study examined the effect of customer satisfacti...

This article is about small-scale independent single-store retailers that have been in business since the first half of the 20th century – an overlooked group of actors in retail research. Research...

Racial discrimination by employees in the retail context is an under-researched area; this is especially true regarding the Asian American experience. Motivated by this lack of research, we explore...

Despite the growth in self-service technology (SST) usage in service settings, SST-centric service is difficult for some customers. Thus, this paper addresses how voluntary use of SST influences cu...

This study aims to investigate the factors that influence consumer behaviour to conduct social commerce (s-commerce) activities. By comparing two social networking sites, namely, Facebook and Insta...

Retailing’s digital transformation continues to exert pressure on marketers to effectively design and manage consumers’ shopping experiences. A multi-method research approach was adopted to thoroug...

The consideration set has been widely studied as a consumer tool to simplify purchase decisions. However, important questions remain about how a retailer’s private label strategy may impact consume...

Published in The International Review of Retail, Distribution and Consumer Research (Ahead of Print, 2024)

This paper aims to explore the link between consumer-facing technologies and customer experience in physical retail environments.It uses a semi-systematic literature review to synthesize existing k...

In today’s business landscape, customers hold a central position. They possess extensive knowledge and understanding of various brands’ products and services. Consequently, it has become crucial fo...

Visual attention as a highly complex system is considered a scarce source. This study investigates the distraction effect (specifically, mobile phone usage unrelated to purchasing decisions) on vis...

This study assesses the influence of weather on Click & Collect (C&C) usage in England, examining differences between the day of order and day of collection, and how the weather influences the time...

Peer-to-peer (P2P) secondhand platforms refer to platforms that enable consumers to voluntarily exchange used items, such as used clothes. Because this type of collaborative consumption relies on c...

Retailing is said to be at a critical period where much higher demands are being placed on retail actors to develop their capability for explorative innovation for lasting competitive advantage. De...

Prior research on retail sales distributions finds both product concentration and long tails. However, gross margin dollars (rather than sales dollars) are critical drivers of retail financial perf...

The future of retailing takes consumers to the metaverse. Yet, how these novel shopping experiences will look and feel remains largely unknown. Experts predict immersive metaverse shopping experien...

In this study, we investigate what drives retail entrepreneurs' intentions to engage in corporate social responsibility (CSR) across environmental, economic, and social domains. To be more specific...

Today, the determinants of second-hand shopping are not comprehensive and are limited to physical stores; and most of the previous research has largely ignored the factors that motivate the online ...

This editorial outlines the content of the special issue from the Nordic Retail and Wholesale Conference 2022.The editorial discusses retail metamorphosis through changes in form, structure, substa...

The digital transformation is rapidly changing in-store service settings. This paper explores how frontline employees experience and cope with technology-related challenges. Based on a qualitative ...

Globally, people have been subjected to enormous changes as a result of several unexpected crises. Recent research has shown that external threats have an impact on the customer experience as they ...

The food industry, in general, and the retail grocery sector, in particular, have gone through an extensive transformation regarding sustainability communication. The retail grocery store is the st...

While simplistic arguments portend a possible relationship between consumers’ materialistic values and consumption guilt, empirical evidence in this regard, however, remains equivocal at best. In t...

This paper investigates differences in the views of rent negotiating landlords and retail trade tenants regarding the importance of various factors in their rent negotiations. The paper explores wh...

In technology-infused frontline service encounters, human-based service represents a high degree of uncertainty. However, understanding how technology can meet customer demands without undermining ...

The theory of consumption values (TCV) as marketing theory provides insights related to consumer consumption behavior through consumption values. This study reviews the last 30 years’ literature (1...

This study elaborates on the concept of loyalty. Strategic work to increase loyalty such as loyalty programs is increasingly being questioned. Using a relational perspective, viewing loyalty as an ...

To compete with e-commerce, retailers are increasingly integrating smart technologies into their offline retail environment. This enables retailers to analyze their customers and provide them with ...

Innovation and its management in retail organisations is an emerging field, yet the measurement of innovation in this context remains challenging and under-researched. The study investigates innova...

With the rapidly growing online sales, e-commerce firms in emerging economies like India risk unsustainable practices such as the relentless consumption of goods, increased plastic and paper packag...

The emergence of omnichannel logistics has led to fundamental changes in traditional e-commerce, retail, and consumer decision-making processes. Due to its crucial effects, the subject of omnichann...

Predictors of organic cosmetic product purchase intention have been widely investigated. However, a company-CSR fit triggered from this business area has not been examined in purchase intention. In...

The paradigm shift towards omnichannel approaches represents an ongoing fundamental change and a key metamorphic process taking place within the fields of retail marketing and management today. The...

ABSTRACT Virtual agents (VAs) used by retailers for online contacts with customers are becoming increasingly common. So far, however, many of them display relatively poor performance in conversations with users – and this is expected to continue for still some time. The present study examines one aspect of conversations between VAs and humans, namely what happens when a VA openly discloses its knowledge

Retailers have been identified as important actors in driving sustainable change, due to their vital role in connecting production and consumption. In this paper, we explore what retailers do to en...

Published in The International Review of Retail, Distribution and Consumer Research (Vol. 33, No. 4, 2023)

ABSTRACT This study aims to investigate the impact of corporate social responsibility (CSR) and corporate ability (CA) on customer purchase intention on e-commerce websites. Also, the effect of trust as a mediator between CSR-purchase intention and CA-purchase intention relationships is examined. Finally, the role of gender as a moderator in the relationships between model variables is explored. This

ABSTRACT The purpose of this paper is to identify the factors that influence the sustainability of rural grocery stores and to assess the effects of the ongoing consolidation and spatial concentration in rural grocery stores on the accessibility of rural grocery stores in the Czech Republic. In this paper, we start by presenting the continued decline of retail grocery stores in rural areas of the Czech

Although older consumers constitute a growing consumer segment with substantial buying power, not much is known about their satisfaction with retail stores and its antecedents. This study examines ...

ABSTRACT The role of local government in ensuring cities and town centres are attractive options for shoppers is well documented in the international literature. However, there is a paucity of research on the role and responsibility of local governments in tackling the complex marketing issues facing town and city retailing, particularly in regional and rural areas in Australia. Australian retailing

Food retailing is undergoing a major restructuring process that is altering its boundaries, service provision and operations. Digitalisation and other technological advances are shifting the focus ...

As consumers are increasingly online and social, they also increasingly value brands that interact with them and create personalized relationships with them. We propose social-relational capability...

This paper asks the questions ‘how do store brands create smart shopper feelings?’, ‘what are the antecedents to this form of ego expressive benefits?’ and ‘what are the consequences for store loya...

ABSTRACT This paper refreshes the debate around urban food deserts and improves the evidence base for the social value of traditional markets. It draws upon a wider project that brings together the markets sector and policy makers to develop new evidence, tools and insights to understand and enhance the community value of traditional retail markets. One important part of that community value is the

Online sellers continue to grow at the expense of traditional brick and mortar retailers. For traditional retailers to remain competitive in this modern consumer age, it is essential to identify th...

ABSTRACT Human likeness in technology (i.e. AI anthropomorphic assistants) continues to transform and build relationships with consumers today. This study aims to examine the role of product usage barrier, psychological distance, and trust between physical AI anthropomorphic assistants and consumers to build brand relationships in the retail sector. Data was collected through a questionnaire from Indian

Published in The International Review of Retail, Distribution and Consumer Research (Vol. 33, No. 1, 2023)

ABSTRACT This study aims to provide insights into the transformation of retail caused by the COVID-19 pandemic, using the Swedish fashion industry as an example. In an institutional perspective, combined with Actor-network theory, both new actors and the changing role of existing ones were identified as influencing how the market was organised. An empirical field study of the Swedish fashion industry