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个人简介

教育背景 2001.8-2006.5 南加州大学,马歇尔商学院,博士 1989.9-1996.6 华中科技大学 电力自动化专业 管理工程系 学士、硕士 完成及在研项目 “医疗机构上下整合对医疗服务系统效率的影响研究”, 国家自然科学基金面上项目No. ?72172104 (2022年01月-- 2025年 12月?)项目负责人 “基于分级诊疗的医疗服务系统运作研究” 国家自然科学基金面上项目,No. 71772137(2017-2021),项目负责人 “基于服务时间和服务质量的服务运营管理若干问题研究” 国家自然科学基金面上项目No. 71372043(2014-2017),项目负责人,结题(优) 专业服务 AE for MSOM (2021-); 审稿人:Management Science, POM, MSOM, IIE Transaction, EJOR, ORL 2007.5---2015.5 上海财经大学助理教授、副教授 2006.5---2007.5 南加州大学马歇尔商学院 Lecturer 企业经历 1996.8---2000.6 国家电网华中公司 工程师 专业服务 审稿人:Management Science, POM, MSOM, IIE Transaction, EJOR, ORL

研究领域

服务运营与创新;供应链管理;定价策略;消费者行为

近期论文

查看导师新发文章 (温馨提示:请注意重名现象,建议点开原文通过作者单位确认)

B. Hezarkhani, M. Nagarajan, C. Tong (2022). Towards Servitization: Optimal Design of Uptime-Guarantee Maintenance Contract, Production and Operations Management, 31,3806-3822 S. Rajagopalan, C.Tong(2022). Payment Models to Coordinate Healthcare Providers with Limited Accountability. Manufacturing & Service Operations Management, 24(1): 600-616 L. Wang, C. Tong, Z. Yang (2022). Linking CIO-CMO Communication and Product Innovation via Virtual Customer Environment Engagement: A Moderated Mediation Study, British Journal of Management, 00:1-21 (DOI: 10.1111/1467-8551.12587 L. Sheng, C. Tyan, M. Nagarajan, Y. Cheng, C. Tong (2022), Incentivized actions in Freemium Games, Manufacturing and Service Operations Management (MSOM) 24(1):256-244 S. Rajagopalan, C.Tong (2021). Payment models to coordinate healthcare providers: extension to risk-averse providers, Operations Research Letter, 49: 326-232 M. Nagarajan, G. Sosic, C. Tong (2019). Dynamic Stable Supplier Coalitions and Invariance in Assembly Systems with Commodity Components, Operations Research, 67(5): 1269-1282. G. Kong, S.Rajagopalan, C. Tong (2018). Pricing Diagnosis-based Services When Customers Exhibit Sunk Cost Bias, Production and Operations Management, 27(7): 1303-1319 C. Tong, M. Nagarajan, Y. Cheng (2016). Operational Impact of Service Innovations in Multi-step Service Systems, Production and Operations Management: 25(5): 833-848 C. Tong and S. Rajagopalan (2014). Pricing and Operational Performance of Discretionary Service, Production and Operations Management 23(4): 689–703 C. Tong (2012). Pricing Schemes for Congestion-prone Service Facilities, Operations Research Letters, 40: 498-502 S. Dasu and C. Tong (2010). Dynamic Pricing when Consumers Are Strategic: Analysis of Posted and Contingent Pricing Schemes, European Journal of Operational Research, 204: 662-671 C. Tong(2010). Order Postponement of New Products in a Supply Chain, Operations Research Letters 38: 97-103 H. Chen, C. Tong, L. Bai,” The Lenovo Dual Model”, Harvard Business Review (China Edition), January, 2009

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