Many organizations implement outsourcing solutions for information systems and/or information technology (IS/IT). Some of them face problems resulting from dissatisfaction with these outsourcing decisions. Reasons for dissatisfaction include an outsourcing agreement that did not meet expectations, organizational changes, and a loss of control over the business. As a result, companies are rethinking their existing contracts by adopting a backsourcing solution. IS/IT backsourcing refers to the full or partial repatriation of previously outsourced activities. Given the strategic stakes of backsourcing, it is imperative to develop a decision-making process based on a solid framework. Based on an extensive literature review, we propose a design science research (DSR) approach consisting of four artifacts: a set of requirements, a conceptual framework, a decision model, and a prototype to support decision makers considering IS/IT backsourcing issues. A validation is presented, consisting of an illustrative scenario, a logical argument, and an expert evaluation. In addition, the approach was compared with recommendations found in the literature. Finally, the comments of a panel of IS/IT experts were collected. Our decision support system can be used by decision makers to investigate the backsourcing of IS/IT activities, choosing between three scenarios: backsource, renegotiate the contract, or change vendor.

中文翻译：

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IS/IT 外包决策 - 一种设计科学研究方法


许多组织为信息系统和/或信息技术 （IS/IT） 实施外包解决方案。他们中的一些人因对这些外包决策的不满而面临问题。不满意的原因包括外包协议未达到预期、组织变化以及失去对业务的控制。因此，公司正在通过采用回包解决方案来重新考虑其现有合同。IS/IT 回包是指将以前外包的活动全部或部分遣返。鉴于回包的战略利害关系，必须制定基于坚实框架的决策流程。基于广泛的文献综述，我们提出了一种由四个工件组成的设计科学研究 （DSR） 方法：一组需求、一个概念框架、一个决策模型和一个原型，以支持决策者考虑 IS/IT 回包问题。提出了一个验证，包括一个说明性场景、一个逻辑论证和一个专家评估。此外，该方法与文献中的建议进行了比较。最后，收集了 IS/IT 专家小组的意见。决策者可以使用我们的决策支持系统来调查 IS/IT 活动的后外包情况，在三种情况之间进行选择：后外包、重新谈判合同或更改供应商。