The under‐reporting of family violence is a global problem. Multiple barriers to help‐seeking have been identified, including some associated with social identities like race, age and gender. This discursive psychology study examines identity and help‐seeking in social interaction. We analysed 200 calls classified by police call‐takers as family harm using conversation analysis and membership categorization analysis. We found that callers oriented to a locally generated identity category ‘the one who called police’ as problematic. Callers sought anonymity or proposed cover stories to avoid being identified by others. Anonymity raised practical problems for recording callers' names and cover stories raised questions about the legitimacy of alternative accounts for police contact. We found callers' concerns with being identified create a dilemma produced through competing moral judgements tied to coexisting institutional and relational identity categories. Participants display understandings that calling the police may be the right thing to do as a help‐seeker, but the wrong thing to do as a friend or family member. Our findings reveal how a locally generated identity category was observable as a force shaping help‐seeking in real‐time high‐stakes encounters.

中文翻译：

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身份分类和就家庭暴力报警的困境


家庭暴力的漏报是一个全球性问题。已经确定了寻求帮助的多种障碍，包括一些与种族、年龄和性别等社会身份相关的障碍。这项话语心理学研究考察了社会互动中的身份和寻求帮助。我们使用对话分析和成员分类分析分析了 200 个被警方接听者归类为家庭伤害的电话。我们发现，呼叫者将本地生成的身份类别“报警的人”定位为有问题。来电者寻求匿名或提议掩盖故事，以避免被其他人识别。匿名性给记录来电者的姓名带来了实际问题，而掩盖故事也引发了人们对警方联系的替代账户的合法性质疑。我们发现，呼叫者对被识别的担忧造成了一种困境，这种困境是通过与共存的机构和关系身份类别相关的竞争性道德判断产生的。参与者表现出理解，作为寻求帮助者，打电话报警可能是正确的做法，但作为朋友或家人，这样做是错误的。我们的研究结果揭示了本地生成的身份类别如何被观察到为在实时高风险遭遇中塑造寻求帮助的力量。