AimTo critically appraise and synthesise qualitative evidence about patients' experiences of healthcare professionals' competence in digital counselling in healthcare settings.DesignA qualitative systematic review.MethodsThe review followed the Joanna Briggs Institute methodology for systematic reviews of qualitative evidence. The review included studies that focused on patient experiences of healthcare professionals' competence in digital counselling and were published in English, Finnish or Swedish, with no time limits. Study selection, quality appraisal and data extraction were performed by two independent reviewers. Findings from the studies included were pooled using the meta‐aggregation method.Data SourcesEight databases (Web of Science, CINAHL, Scopus, PsycArticles, Medic, Medline (Ovid), EBSCO Open Dissertations and MedNar) were systematically searched on 25 September 2023.ResultsSixteen studies (published between 2009 and 2023) were included in the review, from which 42 findings were extracted and organised into eight categories based on their meaning. Three synthesised findings were identified: (1) Competence to provide efficient digital counselling, (2) competence to support patient self‐management during digital counselling and (3) competence in establishing a reciprocal relationship in digital counselling.ConclusionThe evidence from the review can be used to support healthcare professionals' competence in digital counselling. It was found that competence in digital counselling includes the competence to provide digital counselling that is efficient and enables counselling to be implemented in health care, supports patients to self‐manage and establishes a reciprocal counselling relationship in a digital environment.Implications for the Profession and Patient CareRecognising healthcare professionals' competence in digital counselling can enhance their motivation and professional growth, potentially improving the quality of services and patient outcomes. These findings can inform the development of healthcare education, fostering the training of more competent healthcare professionals and digital counsellors.Reporting MethodThe review was undertaken and reported using the PRISMA guidelines.Protocol RegistrationPROSPERO CRD42024499509.No Patient or Public Contribution.

中文翻译：

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医疗保健专业人员在医疗保健环境中进行数字咨询的能力的患者体验——定性系统评价


AimTo 批判性地评估和综合有关患者对医疗保健专业人员在医疗保健环境中数字咨询能力的体验的定性证据。设计定性系统评价。方法本综述遵循 Joanna Briggs Institute 方法对定性证据进行系统评价。该综述包括侧重于医疗保健专业人员在数字咨询方面能力的患者体验的研究，并以英语、芬兰语或瑞典语发表，没有时间限制。研究筛选、质量评价和数据提取由两名独立评价员进行。使用元聚集方法合并纳入研究的结果。数据来源2023 年 9 月 25 日系统检索了八个数据库（Web of Science、CINAHL、Scopus、PsycArticles、Medic、Medline （Ovid）、EBSCO Open Dissertations 和 MedNar）结果本综述纳入了 16 项研究（2009 年至 2023 年间发表），从中提取了 42 项研究结果，并根据其含义分为八类。确定了三个综合结果：（1） 提供有效数字咨询的能力，（2） 在数字咨询期间支持患者自我管理的能力，以及 （3） 在数字咨询中建立互惠关系的能力。结论本综述的证据可用于支持医疗保健专业人员在数字咨询方面的能力。研究发现，数字咨询的能力包括提供高效的数字咨询的能力，使咨询能够在医疗保健中实施，支持患者自我管理并在数字环境中建立互惠的咨询关系。对专业和患者护理的影响认可医疗保健专业人员在数字咨询方面的能力可以提高他们的积极性和专业成长，从而有可能提高服务质量和患者治疗效果。这些发现可以为医疗保健教育的发展提供信息，促进培训更有能力的医疗保健专业人员和数字顾问。报告方法本综述使用 PRISMA 指南进行和报告。协议注册PROSPERO CRD42024499509.No 患者或公众贡献。