Supply chain management (SCM) and total quality management (TQM) represent two parallel approaches to improving organizational performance. Previous studies have analyzed the SCM features impacting organizational performance independently of the design of TQM practices. Similarly, the recent literature on SCM overlooks TQM when incorporating lean and agile elements in SCM practices and strategies. Scattered attempts have been made to evaluate lean and agile SCM practices and TQM action plans, but no concrete integrated approach has been developed. In particular, no study has presented a structured analysis to quantify the influence of the SCM components on achieving predetermined TQM goals. We propose a comprehensive, four-phase, integrated procedure with a total score to quantitatively assess lean and agile SCM to fill this research gap. This comprehensive score selects the most suitable TQM action plan for increasing productivity and sustainability. The four phases of the proposed procedure include an initial qualitative analysis for defining indicators, sub-indicators, and characteristics of the lean and agile approach (Phase 1), the formulation of a mathematical model for computing the total score of the whole SCM approach (Phase 2), the selection of an action plan to achieve TQM goals (Phase 3), and the validation of the proposed framework and the results obtained (Phase 4). We show the applicability of the proposed evaluation procedure in a real-life case study and demonstrate that the general formulation of the mathematical model allows for extensions of the proposed method to other evaluation contexts.

中文翻译：

---

使用精益和敏捷评分的供应链管理中的全面质量管理行动计划评估模型


供应链管理 （SCM） 和全面质量管理 （TQM） 代表了提高组织绩效的两种并行方法。以前的研究分析了独立于 TQM 实践设计影响组织绩效的 SCM 特征。同样，最近关于 SCM 的文献在将精益和敏捷元素纳入 SCM 实践和战略时忽视了 TQM。已经进行了零散的尝试来评估精益和敏捷 SCM 实践和 TQM 行动计划，但尚未开发出具体的集成方法。特别是，没有研究提出结构化分析来量化 SCM 组件对实现预定 TQM 目标的影响。我们提出了一个全面的、四阶段的综合程序，并带有总分，以定量评估精益和敏捷 SCM 以填补这一研究空白。该综合分数选择了最合适的 TQM 行动计划，以提高生产力和可持续性。拟议程序的四个阶段包括用于定义精益和敏捷方法的指标、子指标和特征的初始定性分析（第 1 阶段），制定用于计算整个 SCM 方法总分的数学模型（第 2 阶段），选择实现 TQM 目标的行动计划（第 3 阶段）， 以及对拟议框架和获得的结果的验证（第 4 阶段）。我们在现实生活中的案例研究中展示了所提出的评估程序的适用性，并证明了数学模型的一般表述允许将所提出的方法扩展到其他评估环境。