The COVID-19 pandemic had a profound impact on the restaurant industry in Alabama. This qualitative study examines how Alabama restaurants demonstrated resilience and adaptability across three distinct phases of the pandemic, including the period of unrestricted activities, offering a new perspective. The findings highlight significant operational, financial, and labor-related difficulties faced during these phases. Key strategies include operational adjustments, technology integration, and strategic financial management. The study underscores the critical role of technology in maintaining customer connections and adapting service models during disruptions. It introduces a conceptual model that offers valuable contingency plans for operational innovation and resilience, helping restaurants manage crises effectively. Additionally, the research emphasizes the crucial role of government financial support in the survival and recovery of restaurants during the pandemic. The study enriches the existing literature by providing insights into the post-recovery impact of COVID-19 on the restaurant sector.

中文翻译：

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餐厅弹性：对 COVID-19 大流行期间阿拉巴马州餐饮业的弹性、适应性和创新性的定性研究


COVID-19 大流行对阿拉巴马州的餐饮业产生了深远的影响。这项定性研究考察了阿拉巴马州的餐馆如何在大流行的三个不同阶段（包括不受限制的活动期间）表现出弹性和适应性，从而提供了一个新的视角。研究结果突出了在这些阶段面临的重大运营、财务和劳动力相关困难。关键战略包括运营调整、技术整合和战略财务管理。该研究强调了技术在中断期间维护客户联系和调整服务模式方面的关键作用。它引入了一个概念模型，为运营创新和弹性提供了有价值的应急计划，帮助餐厅有效地管理危机。此外，该研究强调了政府财政支持在大流行期间餐厅的生存和恢复中的关键作用。该研究通过深入了解 COVID-19 对餐饮业的恢复后影响来丰富现有文献。