Although public administration scholars have long been studying discriminative behavior of frontline servants of public service organizations, whether and to what extent Asians and noncitizen immigrants may suffer from frontline discrimination in the United States lacks evidential support. To fill this gap, we conducted a corresponding field experiment in the U.S. nursing home market (N = 6428). Our findings identify substantial discrimination against Asians and noncitizen immigrants. Holding other factors constant, nursing homes with long‐term care services in the United States are less responsive to and less likely to offer services to Asians and noncitizen immigrants, compared to Whites and citizens, respectively. Such discrimination is observed in all public, private for‐profit, and nonprofit nursing homes, whereas private for‐profit nursing homes demonstrated less discrimination. This study has implications for describing frontline discrimination in government‐regulated public service organizations and for scholarly understanding of the mechanism of such discrimination.

中文翻译：

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模范少数族裔没有国家：美国疗养院市场对亚裔非公民移民歧视的证据


尽管公共管理学者长期以来一直在研究公共服务机构一线工作人员的歧视行为，但亚裔和非公民移民是否以及在多大程度上可能遭受美国的前线歧视缺乏证据支持。为了填补这一空白，我们在美国疗养院市场 （N = 6428） 进行了相应的现场实验。我们的研究结果确定了对亚裔和非公民移民的严重歧视。在其他因素不变的情况下，与白人和公民相比，美国提供长期护理服务的疗养院对亚洲人和非公民移民的反应较慢，也不太可能提供服务。这种歧视在所有公立、私立营利性和非营利性疗养院中都观察到，而私立营利性疗养院表现出的歧视较少。本研究对描述政府监管的公共服务组织中的一线歧视以及对这种歧视机制的学术理解具有重要意义。