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How concerned are bystanders?Consequences of vicarious abusive supervision: Parallel and sequential multiple mediating impacts and resilience as a moderator
International Journal of Hospitality Management ( IF 9.9 ) Pub Date : 2024-11-23 , DOI: 10.1016/j.ijhm.2024.104004
Emmanuel Twumasi Ampofo, Osman M. Karatepe

This paper comprehensively investigates the destructive impact of vicarious abusive supervision on organizationally valued outcomes and examined the moderating role of resilience. We gathered time-lagged data by administering online surveys to frontline hotel employees in Ghana, and 321 usable responses were obtained. Data analysis via PROCESS Macro revealed that vicarious abusive supervision was positively linked to absenteeism, and on-the-job embeddedness (JEMB) and intention to leave work early (ILE) or intention to be late for work (ILW) sequentially mediated the link. As hypothesized, on-the JEMB was a mediator between vicarious abusive supervision and absenteeism. There was empirical support for the parallel mediating effects of ILE and ILW in the nexus between on-the-JEMB and absenteeism. Resilience, which is a critical personal resource, functioned as a moderator of the influence of vicarious abusive supervision on on-the JEMB. Above all, resilience moderated the indirect effect of vicarious abusive supervision on absenteeism via on-the-JEMB. The aforesaid important findings are discussed, and their implications for theory and hotel managers are presented.

中文翻译:


旁观者有多担心?替代性滥用监督的后果:平行和连续的多重中介影响和作为调节者的弹性



本文全面调查了替代性滥用监督对组织价值结果的破坏性影响,并研究了弹性的调节作用。我们通过对加纳一线酒店员工进行在线调查来收集时间滞后数据,并获得了 321 份可用的回复。通过 PROCESS Macro 进行的数据分析显示,替代性虐待监督与旷工呈正相关,在职嵌入 (JEMB) 和提前下班意向 (ILE) 或上班迟到意向 (ILW) 依次介导了这种联系。正如假设的那样,on-the JEMB 是替代性虐待监督和旷工之间的调解人。有实证支持ILE和ILW在JEMB和旷工之间的联系中的平行中介作用。复原力是一种重要的个人资源,它起到了替代性滥用监督对 JEMB 影响的调节作用。最重要的是,复原力缓和了替代性滥用监督对通过 on-the-JEMB 缺勤的间接影响。讨论了上述重要发现,并提出了它们对理论和酒店管理者的启示。
更新日期:2024-11-23
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