This study explores the effect of hotel employees' readiness for and acceptance of Artificial Intelligence (AI), on hotels’ adoption of AI, and its subsequent impact on achieving Sustainable Development Goals (SDGs), as well as impact on non-financial performance (NFP), within the U.S. independent hotel sector. A novel survey instrument was devised, validated and administered to 1600 employees in independent hotels across the United States. Structural Equation Modelling (SEM) was employed to test the hypotheses derived from a conceptual framework. The results confirmed that employee readiness and acceptance of AI significantly affects AI and SDG adoption, and also positively impacted NFP metrics such as employee optimism, satisfaction and engagement. The study finds evidence of a pathway from employee engagement with AI to greater SDG adoption, and in turn, enhanced NFP. This highlights the significance of leveraging employee attitudes toward AI for more sustainable and effective performance in the hospitality sector.

中文翻译：

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员工对人工智能的态度、其对独立酒店可持续发展目标和非财务绩效的影响的研究


本研究探讨了酒店员工对人工智能 （AI） 的准备和接受程度对酒店采用人工智能的影响，及其对实现可持续发展目标 （SDG） 的后续影响，以及对美国独立酒店行业非财务绩效 （NFP） 的影响。为美国独立酒店的 1600 名员工设计、验证和管理了一种新颖的调查工具。采用结构方程模型 （SEM） 来检验从概念框架得出的假设。结果证实，员工对 AI 的准备和接受度会显著影响 AI 和 SDG 的采用，也会对员工乐观度、满意度和敬业度等 NFP 指标产生积极影响。该研究发现，有证据表明，从员工参与 AI 到更大程度地采用 SDG，进而增强 NFP。这凸显了利用员工对 AI 的态度在酒店业实现更可持续和有效的绩效的重要性。