This study examines the multifaceted impacts of digital innovations on organisational structures and stakeholders ‘commitment. The integration of digital technologies, including information technologies, IoT, AI, AR/VR, blockchain, robotics, and automation, underscores the indispensable role of trust in contemporary business operations. Focusing on Italian manufacturing firms at the forefront of Industry 4.0 implementation, this research seeks to unravel the nuanced factors contributing to digital trust. A comprehensive framework, derived from an integrative literature review, categorises two distinct groups of factors influencing a firm's decision to establish digital trust. Employing a configurational approach, specifically Qualitative Comparative Analysis (QCA), the joint impacts of multiple factors on digital trust levels are scrutinized, offering insights into how different elements synergise to trigger digital trust. This study aims to bridge existing gaps in understanding the intricate dynamics of trust within organisations undergoing digital transformation.

中文翻译：

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在制造企业中培养数字信任：探索工业 4.0 技术的影响


本研究考察了数字创新对组织结构和利益相关者承诺的多方面影响。数字技术的集成，包括信息技术、物联网、人工智能、AR/VR、区块链、机器人和自动化，强调了信任在当代商业运营中不可或缺的作用。本研究重点关注处于工业 4.0 实施前沿的意大利制造企业，旨在揭示有助于数字信任的细微因素。一个综合框架源自综合文献综述，将影响公司建立数字信任决策的两组不同因素分类。采用配置方法，特别是定性比较分析 （QCA），仔细审查多个因素对数字信任水平的联合影响，从而深入了解不同元素如何协同作用以触发数字信任。本研究旨在弥合在理解正在数字化转型的组织内部错综复杂的信任动态方面的现有差距。