Purpose

Given the evolution that knowledge management (KM) has undergone since the advent of the digital transition, the purpose of this paper is to evaluate how KM processes have changed as a result of agile organisations’ adoption of digital technologies.

Design/methodology/approach

Years have passed since the onset of the fourth industrial revolution, and the technologies unique to this revolution have permeated every organisation to varying degrees. Whether organisations have been at the forefront of technological innovation or have had to adapt to much more advanced digitised processes, they have had to change how they manage operations internally and with the remainder of the supply chain they serve. These changes have been much more significant for agile organisations, which rely heavily on digital systems and have strong supplier and customer interactions. Due to the large amount of data generated, these organisations are referred to as knowledge-intensive businesses, and as a result, their KM processes are of the utmost importance. For this reason, a multiple case study with a grounded theory approach has been implemented to carry out a field analysis.

Findings

The results show that Industry 4.0 technological advances can be included in the scientific debate on KM and agile innovation, given the effects that such technologies have on organisations.

Originality/value

In today’s increasingly connected world, these findings have the potential to generate significant economic value by improving coordination and collaboration in KM processes.

中文翻译：

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敏捷自我调整组织中的数字知识管理：多个案例研究

 目的

鉴于自数字化转型出现以来知识管理 （KM） 所经历的演变，本文的目的是评估 KM 流程如何因敏捷组织采用数字技术而发生变化。

设计/方法/方法

自第四次工业革命开始以来已经过去了多年，这场革命独有的技术在不同程度上渗透到每个组织中。无论组织是一直处于技术创新的最前沿，还是不得不适应更先进的数字化流程，他们都必须改变内部以及他们所服务的供应链其余部分的运营管理方式。这些变化对于敏捷组织来说更为重要，这些组织严重依赖数字系统，并且拥有强大的供应商和客户互动。由于生成的数据量很大，这些组织被称为知识密集型企业，因此，他们的 KM 流程至关重要。出于这个原因，已经实施了具有扎根理论方法的多案例研究来进行现场分析。

 发现

结果表明，考虑到工业 4.0 技术对组织的影响，工业 4.0 技术进步可以包含在关于 KM 和敏捷创新的科学辩论中。

 原创性/价值

在当今联系日益紧密的世界中，这些发现有可能通过改善 KM 流程中的协调和协作来产生巨大的经济价值。