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Examining senior citizens in public transport: The role of digitalization, environmental concern, and traveler satisfaction
Travel Behaviour and Society ( IF 5.1 ) Pub Date : 2024-10-07 , DOI: 10.1016/j.tbs.2024.100924
Jonas Nilsson, Johan Jansson, Kimberly Nicholas, Chunli Zhao

Increasing the share of travelers using public transport is one way to address environmental problems such as carbon dioxide emissions. Senior citizens represent an increasingly important group in this transition, as they are increasingly mobile and make up a large share of the population. In this paper, we investigate senior citizen’s mobility decision-making, focusing on public transport. Through a survey of 5,000 people in three metropolitan areas in Sweden, we find that while senior citizens desire to live in harmony with nature, they are less likely to see car traffic as a cause of environmental problems. They also struggle with the development of digital service delivery options of public transport. For instance, they use apps less, and like using timetables on paper and signs at bus stops more than younger public transport users. Even so, they are more satisfied with public transport than younger travelers, indicating that many seniors like using public transport, despite lacking the environmental motivations to do so.

中文翻译:


研究公共交通中的老年人:数字化、环境问题和旅行者满意度的作用



增加使用公共交通工具的旅行者比例是解决二氧化碳排放等环境问题的一种方式。老年人在这一转型中是一个越来越重要的群体,因为他们的流动性越来越大,在人口中占很大比例。在本文中,我们研究了老年人的出行决策,重点是公共交通。通过对瑞典三个大都市地区的 5,000 人进行的调查,我们发现,虽然老年人希望与自然和谐相处,但他们不太可能将汽车交通视为环境问题的原因。他们还在努力开发公共交通的数字服务交付选项。例如,他们较少使用应用程序,并且比年轻的公共交通用户更喜欢在纸上使用时间表和在公交车站使用标志。即便如此,他们对公共交通的满意度高于年轻旅行者,这表明许多老年人喜欢使用公共交通工具,尽管他们缺乏这样做的环保动机。
更新日期:2024-10-07
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