The immense influx of refugees after the Syrian conflict started in 2011 has rendered Kilis among the provinces hosting the highest number of Syrian asylum seekers in Türkiye. This study examines the effect of the service quality at Kilis’ Elbeyli Temporary Accommodation Center on asylum seekers’ satisfaction. We conducted 320 surveys with Syrian asylum seekers from among the 8008 residents in the Center. After the analysis, it was found that the perceived service quality positively impacted asylum seekers’ satisfaction. The results can contribute to the performance of the social work public officials employed in refugee camps.

中文翻译：

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难民营的服务质量如何影响叙利亚移民的满意度？


2011 年叙利亚冲突爆发后，大量难民涌入，使基利斯成为土耳其收容叙利亚寻求庇护者人数最多的省份之一。本研究考察了 Kilis 的 Elbeyli 临时住宿中心的服务质量对寻求庇护者满意度的影响。我们对该中心的 8008 名居民中的叙利亚寻求庇护者进行了 320 次调查。经过分析，发现感知的服务质量对寻求庇护者的满意度产生了积极影响。结果有助于难民营中雇用的公职人员的社会工作绩效。