There is evidence that online hate speech is increasing significantly on social media pages related to sport, but less research on how sport and media organisations are managing it. This research explored the management of content moderation in Australian sport media through qualitative interviews (16) with social media and communications staff in Australian sport and media organisations. It found that content moderation, or the moderating and removal of comments under social media posts, happened mostly as an addition to content creation work. Strategies for dealing with online hate and incivility were mostly the same between media and sport organisations, interviewees used some automated filters, but mostly manually hid, deleted and blocked comments and users to ‘clean’ their spaces. Overall there was a lack of formal guidelines and policies to direct moderation. Instead the work of content moderation was reliant on the actions of individuals, who took it on with a significant level of personal responsibility, and developed individual coping mechanisms to deal with the work. With its focus on communication staff in sport and media organisations this research contributes a different and important perspective to the growing field of research of online hate in sport.

中文翻译：

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主要是“直觉”：澳大利亚体育媒体中的在线仇恨、不文明评论和内容审核


有证据表明，与体育相关的社交媒体页面上的在线仇恨言论显着增加，但关于体育和媒体组织如何管理仇恨言论的研究较少。本研究通过对澳大利亚体育和媒体组织的社交媒体和通信人员进行定性访谈 （16），探讨了澳大利亚体育媒体中内容审核的管理。它发现，内容审核，或审核和删除社交媒体帖子下的评论，主要是作为内容创建工作的补充。媒体和体育组织处理网络仇恨和不文明行为的策略大多相同，受访者使用一些自动过滤器，但大多数是手动隐藏、删除和阻止评论，以及用户“清理”他们的空间。总体而言，缺乏正式的指导方针和政策来指导审核。相反，内容审核工作依赖于个人的行动，他们承担了重要的个人责任，并开发了个人应对机制来处理这项工作。这项研究的重点是体育和媒体组织中的传播人员，为不断增长的体育网络仇恨研究领域提供了不同而重要的视角。