Purpose

Drawing on conservation of resources theory, this paper aims to propose that daily multitasking increases employees’ daily role pressure, ultimately hindering their service innovation behavior. Furthermore, we suggest that trait mindfulness may mitigate this negative impact.

Design/methodology/approach

To empirically test the study hypotheses, this paper conducted a multilevel diary field study, collecting data from 64 employees over 10 working days to comprehensively validate the theoretical model.

Findings

The findings indicate that daily multitasking indirectly reduces daily service innovation behavior by increasing employee role pressure. Notably, this indirect effect is more pronounced among employees with lower trait mindfulness, while it is less significant for those with higher trait mindfulness.

Practical implications

Hotels should manage multitasking, reduce employee stress and promote service innovation by optimizing task allocation and redesigning work processes. Additionally, hotel management should adopt a multifaceted and innovative approach to foster mindfulness traits.

Originality/value

This study contributes to the literature on multitasking and innovation by examining how and when daily multitasking influences employee service innovation behavior.

中文翻译：

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陷入任务困境：日常工作场所多任务处理如何塑造员工服务创新行为

 目的

本文借鉴资源守恒理论，提出日常多任务处理会增加员工的日常角色压力，最终阻碍他们的服务创新行为。此外，我们建议特质正念可以减轻这种负面影响。

设计/方法/方法

为了实证检验研究假设，本文进行了一项多层次的日记田野研究，在 10 个工作日内收集了 64 名员工的数据，以全面验证理论模型。

 发现

研究结果表明，日常多任务处理通过增加员工角色压力间接减少日常服务创新行为。值得注意的是，这种间接影响在正念特质较低的员工中更为明显，而对于正念特质较高的员工则不太显著。

 实际意义

酒店应通过优化任务分配和重新设计工作流程来管理多任务处理、减轻员工压力并促进服务创新。此外，酒店管理层应采用多方面和创新的方法来培养正念特质。

 原创性/价值

本研究通过研究日常多任务处理如何以及何时影响员工服务创新行为，为多任务处理和创新文献做出了贡献。