During the Covid-19 lockdowns, domestic abuse helpline staff (DAHS) in the UK faced both a shift from working in an office to working-from-home and an increased demand for their services. This meant that during Covid-19, DAHS faced an increase in traumatic calls, and all within their own homes. This article explores the emotions work of DAHS to manage and work through their work-related emotions during Covid-19. Drawing on semi-structured interviews with 11 UK-based DAHS, this article suggests that working-from-home during the Covid-19 lockdowns amplified emotions of anxiety, helplessness and guilt for DAHS alongside an evaporating emotional distance between work and home life. Engaging in leisure activities and increased online meetings with colleagues were emotion work practices that DAHS used to emotionally cope. This article demonstrates that emotion work fills in for, and masks, the structural insufficiencies of employer worker-wellbeing practices.

中文翻译：

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“有时太困难了，太痛苦了，太多了”：Covid-19 期间家庭虐待帮助热线工作人员的情感工作。


在 Covid-19 封锁期间，英国的家庭虐待帮助热线工作人员 （DAHS） 面临着从办公室工作到在家工作的转变，以及对其服务的需求增加。这意味着在 Covid-19 期间，DAHS 面临着创伤性电话的增加，而且都是在他们自己的家中。本文探讨了 DAHS 在 Covid-19 期间管理和处理与工作相关的情绪的情绪工作。借鉴对 11 家英国 DAHS 的半结构化采访，本文表明，在 Covid-19 封锁期间在家工作放大了对 DAHS 的焦虑、无助和内疚情绪，同时工作和家庭生活之间的情感距离消失了。参加休闲活动和增加与同事的在线会议是 DAHS 用来情绪化应对的情感工作做法。本文表明，情感工作填补并掩盖了雇主员工福利实践的结构性不足。