Service robots have been widely introduced into the hospitality industry and are being extensively utilized. Most existing research has focused on the customer perspective and explored the antecedents of robotic usage experience, leaving the mechanisms of its work-related consequences unclear. This research provides a causal framework for understanding the relationship between robotic usage experience and employee learning behaviors. Through an online scenario-based experiment and a field survey, the results indicated that the robotic usage experience significantly increases employees’ exploitative and exploratory learning behaviors. Workplace inspiration plays a partial mediating role between them. Moreover, employees’ learning goal orientation positively moderates the relationship between robotic usage experience and workplace inspiration. When employees have a higher learning goal orientation, the impact of robotic usage experience on workplace inspiration becomes stronger. The findings can effectively guide employees to utilize robotic usage experience to promote their learning behaviors, thereby enhancing organizational innovation and competitiveness.

中文翻译：

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服务机器人到来后会发生什么？调查机器人使用体验如何促进员工的剥削性和探索性学习行为


服务机器人已广泛引入酒店业，并得到广泛应用。现有的大多数研究都集中在客户的角度，并探索了机器人使用体验的前因，而其与工作相关的后果的机制尚不清楚。本研究为理解机器人使用体验与员工学习行为之间的关系提供了一个因果框架。通过在线情景实验和实地调查，结果表明，机器人使用体验显著增加了员工的剥削性和探索性学习行为。职场灵感在两者之间起着部分中介作用。此外，员工的学习目标导向正向调节了机器人使用体验与工作场所灵感之间的关系。当员工具有更高的学习目标导向时，机器人使用体验对工作场所灵感的影响会变得更强。研究结果可以有效地指导员工利用机器人使用经验来促进他们的学习行为，从而增强组织创新和竞争力。