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The hospitable thought that counts: An emerging theory of “AI consciousness” in genuine hospitality
International Journal of Hospitality Management ( IF 9.9 ) Pub Date : 2024-09-23 , DOI: 10.1016/j.ijhm.2024.103928
Wangoo Lee, Lu Lu

This research establishes the Consciousness Attribution Model of AI Hospitableness (CAMAH), an emerging theoretical framework that examines three interconnected aspects: (1) the mechanism of consciousness attribution by consumers towards AI-enabled service providers, (2) the necessity of such attributions in recognizing the symbolic value of AI hospitableness, and (3) a nuanced comparison between human and AI providers concerning their capacity to deliver genuine hospitability. At its core, CAMAH articulates seven foundational propositions around the argument that consuming genuine hospitality delivered by AI service providers necessitates consumers’ attribution of consciousness. Our model not only highlights a necessary condition under which AI providers are capable of offering symbolic values through their perceived hospitableness but also delineates the key boundaries of such perceptions, acknowledging the inherent distinctions between AI entities—notwithstanding their potential to emulate humanlike form/behavior—and humans.

中文翻译:


重要的好客之心:真正的款待中新兴的“AI 意识”理论



本研究建立了 AI 好客的意识归因模型 (CAMAH),这是一个新兴的理论框架,它研究了三个相互关联的方面:(1) 消费者对支持 AI 的服务提供商的意识归因机制,(2) 这种归因在认识到 AI 好客的象征价值方面的必要性,以及 (3) 人类和 AI 提供者之间关于他们提供真正热情好客的能力的细致比较。从本质上讲,CAMAH 围绕着这样一个论点阐明了七个基本命题,即消费 AI 服务提供商提供的真正款待需要消费者的意识归因。我们的模型不仅强调了 AI 提供者能够通过其感知的热情好客来提供象征价值的必要条件,而且还划定了这种感知的关键边界,承认 AI 实体(尽管它们有可能模仿类似人类的形式/行为)与人类之间的内在区别。
更新日期:2024-09-23
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