Purpose

The recent pandemic (COVID-19) and the continuous ICT advancements have resulted in increased levels of technostress. On this basis, the present work tried to explore how technostress influences employees’ turnover intention with the mediation of work-exhaustion. Deploying the theoretical lens of job demands-resources theory, the authors also aim to investigate the part that positive psychological capital (PsyCap) has to play as a moderator in between technostress and work-exhaustion.

Design/methodology/approach

The study utilizes a time-lagged methodological design; data was gathered from 544 Indian IT employees. Additionally, PLS-SEM was used to carry out the aforementioned moderation-mediation analysis.

Findings

All the hypotheses proposed were confirmed. It was found that technostress significantly impacts employees’ turnover intention. Additionally, work-exhaustion does mediate the relationship between technostress and employees’ turnover intention. Furthermore, PsyCap did play the role of a moderator between Technostress and work-exhaustion.

Practical implications

This paper provides an augmented understanding of technostress in IT organizations and highlights the role of personal resources in aiding employees’ to deal with technostress.

Originality/value

This study is one of the early studies to highlight the role of positive psychological capital in mitigating the impact of technology-induced exhaustion and employees’ turnover intention.

中文翻译：

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检验技术压力与离职意向之间的关系：PsyCap 在印度信息管理环境中的调节影响

 目的

最近的大流行 (COVID-19) 和信息通信技术的不断进步导致技术压力水平增加。在此基础上，本研究试图探讨技术压力如何通过工作倦怠的中介作用影响员工的离职意愿。作者还运用工作需求资源理论的理论视角，研究积极心理资本 (PsyCap) 在技术压力和工作疲惫之间发挥的调节作用。

设计/方法论/途径

该研究采用了时滞方法设计；数据收集自 544 名印度 IT 员工。另外，PLS-SEM用于进行上述调节-介导分析。

 发现

所有提出的假设均得到证实。研究发现，技术压力显着影响员工的离职倾向。此外，工作疲惫确实在技术压力和员工离职意愿之间起到中介作用。此外，PsyCap 确实在技术压力和工作疲劳之间发挥了调节作用。

 实际意义

本文加深了对 IT 组织中技术压力的理解，并强调了个人资源在帮助员工应对技术压力方面的作用。

 原创性/价值

这项研究是强调积极心理资本在减轻技术引起的疲惫和员工离职意向影响中的作用的早期研究之一。