Purpose

This study aims to examine the relationships between quality management, human capital and innovation (both incremental and radical), and social sustainability practices in hospitality. Also considered are the mediating roles of human capital and innovation.

Design/methodology/approach

The study considers 365 hotels located in Spain, using a structural equation model based on Partial Least Squares (PLS) analysis.

Findings

The findings show that quality management practices, human capital and incremental innovation all have a direct relationship with social sustainability practices. Human capital and incremental innovation partially mediate the relationship between quality management and social sustainability practices. Radical innovation has no impact on social sustainability practices and does not play a mediating role.

Research limitations/implications

This study enriches the literature on social sustainability in hospitality by showing that quality management, human capital and innovation can enhance social sustainability practices. It offers practical insights by understanding key drivers for promoting social sustainability in the hospitality sector.

Originality/value

Prior research in hospitality has not used a mediation model to empirically examine the aforementioned relationships.

中文翻译：

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社会可持续发展实践的驱动因素：质量管理、人力资本和创新

 目的

本研究旨在探讨酒店业质量管理、人力资本和创新（渐进式和激进式）以及社会可持续性实践之间的关系。还考虑了人力资本和创新的中介作用。

设计/方法论/途径

该研究使用基于偏最小二乘 (PLS) 分析的结构方程模型，考虑了位于西班牙的 365 家酒店。

 发现

研究结果表明，质量管理实践、人力资本和渐进式创新都与社会可持续发展实践有直接关系。人力资本和渐进式创新在一定程度上调节了质量管理和社会可持续性实践之间的关系。激进的创新对社会可持续实践没有影响，也不起中介作用。

研究局限性/影响

这项研究通过表明质量管理、人力资本和创新可以增强社会可持续发展实践，丰富了酒店业社会可持续发展的文献。它通过了解促进酒店业社会可持续发展的关键驱动因素，提供实用的见解。

 原创性/价值

先前的酒店业研究并未使用中介模型来实证检验上述关系。