Government online services are often considered a core component of e-government, generating significant interest not only among practitioners and scholars but also among policymakers because of their crucial role in enhancing a country's governance capacity. This study, which is based on the United Nations E-Government Survey's Online Service Index, the World Bank's Worldwide Governance Indicators, and the Global Innovation Index, investigates how e-government online services' technology, institutional frameworks, content provision, e-participation, and service provision, as well as innovation, enhance the national governance capacity and offer governance support. The research uses principal component analysis (PCA) for data preprocessing and combines necessary condition analysis (NCA) with fuzzy set qualitative comparative analysis (fsQCA) to provide empirical evidence. The study confirms the critical role of the aforementioned factors in boosting governance capacity and offers three mutually nonexclusive solution types that enhance governance support. These solutions support governance by improving the closeness of interactions between the government and the public, the potential for public participation in governance, and the government's own influence. Additionally, the study reveals that innovation can enhance the impact of e-government online services on national governance capacity, thereby providing a more comprehensive perspective on how e-government online services influence national governance. This study advances our understanding of how e-government enhances a nation's governance capability and offers supplementary insights into the fields of interdisciplinary innovation research and mixed-methods research.

中文翻译：

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电子政务在线服务能否提供增强的治理支持？基于fsQCA和NCA的国家级分析


政府在线服务通常被认为是电子政务的核心组成部分，不仅引起了从业者和学者的极大兴趣，而且也引起了政策制定者的极大兴趣，因为它们在增强国家治理能力方面发挥着至关重要的作用。本研究以联合国电子政务调查在线服务指数、世界银行全球治理指标和全球创新指数为基础，探讨了电子政务在线服务的技术、制度框架、内容提供、电子参与等方面的情况。服务创新，提升国家治理能力，提供治理支撑。该研究采用主成分分析（PCA）进行数据预处理，并结合必要条件分析（NCA）和模糊集定性比较分析（fsQCA）提供经验证据。该研究证实了上述因素在提升治理能力方面的关键作用，并提供了三种相互非排斥的解决方案类型来增强治理支持。这些解决方案通过提高政府与公众互动的紧密度、公众参与治理的潜力以及政府自身的影响力来支持治理。此外，研究还表明，创新可以增强电子政务在线服务对国家治理能力的影响，从而为电子政务在线服务如何影响国家治理提供更全面的视角。本研究增进了我们对电子政务如何提升国家治理能力的理解，并为跨学科创新研究和混合方法研究领域提供了补充见解。